Webdisplay not displaying cover art

Roon Core Machine

debian 10.9 4 cores 20GB

Networking Gear & Setup Details

internal network private addr space

Connected Audio Devices

small green computer upnp bridge feeding naim nds streamer

Number of Tracks in Library

approx 60k

Description of Issue

The webdisplay running in a supported windows browser like chrome does not display cover art, same behaviour if webdisplay is opened from android device. Please advice, thank you.

Hey, @kkaaii

Thanks for your report. We discussed your case and came to the conclusion that we’d like to get more which might help our investigation. For this, we need your help. Could you, please, do the following:

  1. Could you please verify that in case the artwork is displayed on a web display, in Roon on Now Playing screen artwork is shown correctly for that track? If possible, please, send a screenshot with the Now Playing screen vs Web Display in this case
  2. Could you, please, reproduce this issue once again and then check GoogleChromeDevTools > Console and send us information that you see there (a screenshot). Also, we’d need logs from your core and a timestamp when you reproduced this issue. You can find instructions about extracting logs here: https://help.roonlabs.com/portal/en/kb/articles/logs#Overview

Dear Roon experts, thanks for your response, very much appreciated.

re 1)


re 2) I am providing a log extract, which shows the error.
If you need complete logs, please let me know
Problem may be related to 882, 884 upgrades

02/03 19:14:25 Trace: [roonapi] [apiclient 192.168.61.222:52254] CONTINUE Subscribed {“displays”:[{“display_key”:“25a10464-5953-4377-9242-ea44f36f007e”,“auto_name”:“Chrome on Windows 10”,“active_zone_id”:“1601eb02f42bf9f90107c5a48f25bdbf99ab”}]}
02/03 19:14:25 Info: [transport/zonedisplay] Zone display registered: [Roon API Display Zone (Roon Labs, LLC): 767f5cea-c7d9-4604-8d1f-9219cecbb4a0:25a10464-5953-4377-9242-ea44f36f007e]
02/03 19:14:25 Trace: [roonapi] [apiclient 192.168.61.222:52254] CONTINUE Subscribed {“paired_core_id”:“da0ea450-de7e-49ed-8b68-af99019c2ce6”}
02/03 19:14:25 Trace: [roonapi] [apiclient 192.168.61.222:52254] REQUEST com.roonlabs.zonedisplay:1/update_settings {“display_key”:“25a10464-5953-4377-9242-ea44f36f007e”,“settings”:{“enable_lyrics”:true}}
02/03 19:14:26 Debug: [easyhttp] [4242] GET to http://127.0.0.1:9330/image/pelnaaaa.1024.jpg returned after 1 ms, status code: 503
02/03 19:14:26 Warn: [broker/images] while downloading image: got HTTP 503
02/03 19:14:26 Warn: [roonapi/image] [http] error(3) rendering image: Result[Status=NetworkError, ErrorText=HTTP:503]
02/03 19:14:26 Debug: [easyhttp] [4243] GET to http://127.0.0.1:9330/image/pelnaaaa.566.jpg returned after 1 ms, status code: 503
02/03 19:14:26 Warn: [broker/images] while downloading image: got HTTP 503
02/03 19:14:26 Warn: [roonapi/image] [http] error(3) rendering image: Result[Status=NetworkError, ErrorText=HTTP:503]
02/03 19:14:26 Debug: [easyhttp] [4244] GET to http://127.0.0.1:9330/image/fgcbaaaa.16by7_1024.jpg returned after 1 ms, status code: 503
02/03 19:14:26 Warn: [broker/images] while downloading image: got HTTP 503
02/03 19:14:26 Warn: [roonapi/image] [http] error(3) rendering image: Result[Status=NetworkError, ErrorText=HTTP:503]
02/03 19:14:26 Trace: [roonapi] [apiclient 192.168.61.222:52254] GOT com.roonlabs.image:1/get_image_features {“image_key”:“4e648845baf6b05c6558e0c7091c99b3”}

HI, Good News, after restarting the core, it is now working - thank you

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.