Since the Roon update, I have random Album covers in “My Albums” section now flickering.
I can upload a video if need.
Hi @grizaudio
This thread indicates you might require assistance from Roon technical support.
To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request
Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.
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This is not a me issue, this is a software issue. These albums are also Qobuz albums, not local.
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Since it doesn’t affect everyone, it would be more useful to report it to @support so that they can pull diagnostics from your system to investigate further.
I have rebooted the PC, logged out and back into Qobuz…
These album’s flickering are Qobuz albums, not local.
This is a Roon issue. Everything was fine prior to the update.
Agreed - but since not everyone is seeing it, it needs to be brought to the attention of the Support team for further investigation.
Posting here in the Roon Software Discussion category does not do that - they don’t monitor this category. You need to post in Support
Agree, it be good to get some reports in so Roon can investigate and follow up on the exact scenarios leading to this behaviour.
But it does seem that this is more widespread than a single user.
I’m no longer seeing it and can’t rember the affected album, so have little to report other than ‘yep, this is more widespread than a single user’, but I did see this exact behaviour myself the other day (Mac OS Desktop).
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O this is really weird, I have a qobuz flashing album too, and it has the same album art as one of yours
Hi all,
This needs to be brought to the attention of Roon’s technical support team, with the appropriate details to enable them to diagnose the issue (the specific details of each report helping to build a full picture). Posting here in Roon Software Discussion will not do this, so I’m closing this topic.
Please follow this link to provide the details of your case to Technical Support: Technical Support Request
Respond to the prompts there to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.
Your responses will auto-generate a Community thread in the appropriate section.
1 Like