When I set my PC to audio, the program crashes

[HyunChan_Lee]

Settings > Audio > This PC

When I set my PC to audio, the program crashes.
What is the problem?

Error Logs

02/02 22:46:13 Error: 
Local Time:            02/02/2021 22:46:13 +09:00
Device Serial Number:  A03EF825-6D36-4DDB-8D52-D78D2050822B
Roon Version:       1.7 (build 710) stable
OS Version:            Windows 10

Application Domain:    Roon.exe
Assembly Codebase:     file:///C:/Users/janux/AppData/Local/Roon/Application/Roon.exe
Assembly Full Name:    Roon, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

CPU0 Description:      AMD64 Family 23 Model 113 Stepping 0 3593 MHz (64-bit)
CPU0 Num Cores:        Physical: 8 Logical: 16

GPU0 Description:      NVIDIA GeForce RTX 2070 SUPER 0 MB
GPU0 Video Mode:       1920 x 1080 x 4294967296색
GPU0 Driver Version:   27.21.14.5206

SCREEN0 Name:          \\.\DISPLAY1 SCREEN0 Bounds:        -1920,367 1920x1080

SCREEN1 Name:          \\.\DISPLAY2 SCREEN1 Bounds:        3840,367 1920x1080

SCREEN2 Name:          \\.\DISPLAY3 (primary)SCREEN2 Bounds:        0,0 3840x2160

--[ BROOSCRIPT EXCEPTION ]-------------------------------------------

    Exception Message: Attempted to call a non-callable object

    at ..\ui\settings_audio.broo:502 [37a368:0038] action

--[ INNER EXCEPTION ]------------------------------------------------
   Inner Exception Source:      Broo.Runtime
   Inner Exception Type:        Broo.NotCallableException
   Inner Exception Target Site: Binding.Call
   Inner Exception Message:     Attempted to call a non-callable object
   Inner Exception Data:        none

   --[ Inner Stack Trace ]------------
   Broo.Runtime.Binding.Call(Value value, ArgList args, Equation eq)
       Broo.Runtime.DLL, IL 138, N 468
   Broo.Runtime.Interpreter.Run(Scope scope, BrooxCode code, ArgList args, String name)
       Broo.Runtime.DLL, IL 2766, N 10798

--[ OUTER EXCEPTION ]------------------------------------------------
   Outer Exception Source:      Broo.Runtime
   Outer Exception Type:        Broo.BrooScriptException
   Outer Exception Target Site: Interpreter.Run
   Outer Exception Message:     Exception in brooscript
   Outer Exception Data:        none

   --[ Outer Stack Trace ]------------
   Broo.Runtime.Interpreter.Run(Scope scope, BrooxCode code, ArgList args, String name)
       Broo.Runtime.DLL, IL 4251, N 15529
   Broo.Runtime.Action/ActionScope.Run()
       Broo.Runtime.DLL, IL 40, N 83
   Broo.Engine.InputWidget.RunAction(Boolean submitted, String str, Boolean bykeyboard)
       BrooEngine.DLL, IL 89, N 153
   Broo.Engine.InputWidget.<OnLayout>b__65_1(String str, InputSubmitType submitted)
       BrooEngine.DLL, IL 35, N 93
   Broo.Engine.GlWindow/<>c__DisplayClass49_0.<ShowTextInput>b__0(Object sender, KeyEventArgs e)
       BrooEngine.DLL, IL 118, N 211
   System.Windows.Forms.Control.OnKeyDown(KeyEventArgs e)
       System.Windows.Forms.dll, IL 33, N 155
   System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
       System.Windows.Forms.dll, IL 710, N 1127
   System.Windows.Forms.Control.WmKeyChar(Message& m)
       System.Windows.Forms.dll, IL 0, N 31
   System.Windows.Forms.Control.WndProc(Message& m)
       System.Windows.Forms.dll, IL 1030, N 2188
   System.Windows.Forms.RichTextBox.WndProc(Message& m)
       System.Windows.Forms.dll, IL 534, N 90
   System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
       System.Windows.Forms.dll, IL 37, N 194

[Geoff_Coupe]

I’ve moved your post to the Support category of the forum, where it will be seen, and responded to, by a member of the Support team.

[noris]

Hello @HyunChan_Lee,

Thanks for reaching out and welcome to the forum!

Can you please confirm if the same behavior occurs if you put in a name for the zone (where the empty box is located)?

Can I please ask that you also send me your Roon logs for review by using these instructions? Thanks!

[HyunChan_Lee]

Where can I send it?
I can’t see your email address.

[Geoff_Coupe]

Use the Private Message (PM) function of the Forum. Click on Noris’ avatar to bring up his Profile banner, and then click on the blue Message button to create a PM to be sent to him.

If you don’t see the message button, then come back here and ask for a Moderator to increase your trust level in the Forum, to enable this.

[noris]

Hello @HyunChan_Lee ,

Thank you again for sending the logs over and for your patience here while we’ve had a chance to review. This error looks similar to an issue we addressed in an update in 1.8, can you please confirm if you are still seeing this behavior on the latest version of Roon?

It looks like your QNAP is the Core in this case and the Windows PC is a Remote, is that correct? If the issue is the same on the latest build, can you please try to reinstall Roon + RAATServer on the PC and let us know if that helps?

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

• Create a Backup of your current Roon database
• Exit out of Roon
• Navigate to your Roon’s Database Location (on the Windows PC, not your QNAP Core)
• Find the folder that says “RAATServer”
• Rename the “RAATServer” folder to “RAATServer_old”
• Find the folder that say “Roon”
• Rename “Roon” to “Roon_old”
• Reinstall the latest build of Roon from our Downloads Page
• Let us know if this resolved the issue

Thanks!