When using Tidal (Hi-Fi and Master quality) in Roon, each track plays about 10 or 20 seconds

[Laurent_Favre]

I’ve the same problem with my MacBook Pro running Catalina and a fiber connection.

[Carl]

Hi,

The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. hence I split out your topic.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

[Haixiang_Hou]

I have searched the issue in this forum, and it is easy to see this problem.
Can you play the same song with the Tidal app smoothly?

When you are using Roon, you can use the command tail -f ~/Library/Roon/Logs/Roon_log.txt to trace the log.

[noris]

Hi @Laurent_Favre,

Please do share the setup details as @Carl noted as this will help us understand your setup better:

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

Does the same issue occur on your “System Output” in Roon (using the internal speakers)?