Where can I get phone support

Where can I get phone support I have the same issue.

I do not know whether I will be able to use Roon this year or not

Eddie

Hi,

Support from Roon is via the forum.

The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. hence I split out your topic.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

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Hi @Edward_Tyrie,

I apologize for the difficulties you are having here, and I appreciate your feedback about our support process.

We sometimes hear from people wondering about phone support, email support, or other more traditional methods, and we almost always win them over by resolving problems here every day. I can tell you that we stand behind our products and our support 100%.

Every support thread on this site is tracked by someone on our staff, and they frequently loop in senior staff or developers for feedback. Nearly everyone in our company spends time on this site.

With this in mind, I was hoping you could please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

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A post was merged into an existing topic: Roon Core Crash upon Invocation

A post was split to a new topic: I cannot log into Qobuz from Roon