White Light Indicator Not Glowing and Unauthorized Device on Nucleus+ Rev B (ref#NVRVIL)

Affected Product

Nucleus

Nucleus Model

Nucleus+ Rev B

Description of Issue

No white light indicator glowing and unauthorised the device on site. Need to bring it back and help required.

RAM & Internal Storage

REV B 1GB if am not wrong

Connected Audio Devices

KEF Wireless II & SONOS

Home Network Details

Ethernet connected

Hi @Sudagar_NR ,
Thanks for your patience as we work through the queue. There are a few steps you can try to diagnose where the problem is.

  1. Connect an HDMI monitor and power cycle nucmeus
  2. Try a different power outlet.
  3. If you have another power supply that conforms to these specs Nucleus Power Supply. Note Roon’s power supplies are center-positive.

Let me know the results of these and we can figure out your issue from there.

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