Why isn't there a proper email for support team?

[Nimboo (Nimboo Paani)]

Core Machine (Operating system/System info/Roon build number)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

Why isn’t there a proper email for support team??

[dbtom2 (Tom T)]

I recently came across an email address for support but I can seem to find it now.

Here’s a link to Roon’s support request page:

https://help.roonlabs.com/portal/en/newticket?departmentId=441346000000006907&layoutId=441346000000074011

While I enjoy the forum and I have improved in my search skills to find an answer, I would really prefer to make my support requests private. There are plenty of well-meaning and helpful users on the forum but man, it can be a drag to reads dozens of posts before coming to one that offers a solution.

Perhaps Roon needs to start a Support Only Category in the Community- or - only allow certain veteran users with established track records of pleasantly posting pertinent info to respond to an ask for help.

Hope this helps.
T