Why won't support help me?

I use a Antipodes S40 as my Roon Server/Core S30 as my Roon Player. I keep getting an error message saying unauthorized when I try to play something through Tidal. I changed my Modem/router and haven’t been able to play anything from Tidal. I tried logging out of Tidal and signing back in, I also tried rebooting my Antipodes music server, but I still can’t play music through Tidal. I can play music from Tidal when I log-into their website on my computer. Can someone please assist me?

I use a Netgear Nighthawk AX8 modem/router. Everything is hardwired via Ethernet cable.

perhaps a call/mail to antipodes might be a good idea - I think they have remote support - maybe something on their roon install is out of whack?

I’ve already reached out to Antipodes.

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A post was merged into an existing topic: Can’t Connect to Roon