Will not play Tidal

Core Machine (Operating system/System info/Roon build number)
2020 Macbook.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Hegel H95 streamer/ DAC/ amp.

Description Of Issue
Will not play Tidal. Installed Roon, I’m a Tidal user.

Says Tidal content is unavailable.

I can play Tidal from the Tidal app. All my Tidal files are visible in Roon.

Hi @Max_Adams,

Welcome to the forum! Are you able to play TIDAL content from the TIDAL web player (listen.TIDAL.com) on this PC? Is there any change in behavior if you try to reboot your Core or log out and back into TIDAL via Roon? What error messages are displayed?

Hi Noris. I can play TIDAL from the app and web player - however I have a second gmail account which will not play from the web ( and is not subscribed to TIDAL). I suspect that when initiating play through Roon it is defaulting to the wrong Gmail account (At least its a theory ?). If so any idea how to dissociate the unsubscribed Gmail account from TIDAL or the ROON process? Error message is roughly “this track is unavailable form TIDAL”. Many thanks for any suggestions…

Hi Noris. Problem now solved. Just a matter of the right Gmail/TIDAL account enabled and connected to Roon. Thanks

Hello @Max_Adams, glad things are working again! Please let me know if you have further issues, we’re happy to help!

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