Hi @Earl_Levin ---- Thank you for you patience here while out techs have been reviewing the diagnostics report we had received from your system. Very appreciated!
The team has completed their analysis and updated your ticket, which has been passed back to me. As per the update the team would like you to confirm if the following adjustments yield a change in behavior with the Companion 5 speakers. Kindly see below.
In the “device setup” window for the Bose audio zone…
- Please set the “channel layout” to “5.1”
- Make sure “Send stereo/mono content as 7.1” is in the “off” position.
-Eric