Windows 10 PC crashes when reinstalling Roon after upgrade (ref#29440I)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I clicked upgrade all on roon and the windows 10 computer crashed when i started up my roon server did not so i uninstalled roon when i try to install roon again the computer crashes i have tried several times and the computer crashes every time

Tell us about your home network

· I have fibernet connection and a ether regen switch

2

Hi @pal_soraunet, welcome back to the community.

That crash during reinstall points to something local on the Windows machine, so we should narrow down whether it is the installer itself, a leftover Roon component, or a broader Windows stability issue.

Before we go further, it would help to know:

  • What version of Windows 10 is installed, and is the PC fully up to date?
  • Does the crash happen as soon as you launch the installer, or later in the install process?
  • Is this PC running Roon Server, the Roon Remote app, or both?
  • Do you have any antivirus, endpoint protection, or system tuning software installed on that machine?
In the meantime, please try one pass with Roon fully removed, then reboot the PC and install again from a fresh download rather than a previously saved installer. If the crash is tied to a damaged local component, that can clear it out.

If it still crashes, let us know the exact point where it happens and whether Windows shows any crash details via Windows Event Viewer or event log entries around the same time.

Thank you!

3

I run windows 10 pro roon server and remote i have tried both old and new downloads it still crashes 20 to 30 seconds after the installer starts i will try to find the eventlog

4

Hi @pal_soraunet, thanks for the update.

That timing is helpful, and it does sound like the crash is happening locally on the Windows machine rather than during the download itself. If you are able to access Logs or save Event Viewer files, please send them to our uploader here:

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

Once you have done that, please let us know so we can check for your report. Thanks!

5

i have uploaded files hope you can help me

6

Hi @pal_soraunet,

Apologies, but are you able to upload another set of Event Viewer logs for us to compare/corroborate? We’ll need a little more data but should have a clear idea of what’s happening then.

Here’s a link you can use to upload the compressed logs (.zip):
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

Thank you again.

7

hi i have uploaded som files

8

I wonder if i should reinstall windows 10 or change to windows11 to install roon again could you please give me advice

9

I have installed windows 11 and reinstalled once more now i got roon up and working again