Windows 10 Roon Client hangs on Startup, Android works fine

Core Machine (Operating system/System info/Roon build number)

Windows 10 20H2 64bit / Surface Pro / Roon 1.8 Build 790 stable 64 bit; All music library stored on Synology 1520+ NAS.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Internet provided by T-Mobile 5G Home Internet Gateway/Router (The device is made by Nokia for T-Mobile). Gateway is connected via ethernet to Switch 1 (TP-Link TL-SG108E). Synology NAS and Windows 10 Client SP7 is also connected to Switch 1. Switch 1 is connected via in-wall ethernet to Switch 2 (a second TP-Link TL-SG108E). Switch 2 connected via ethernet to Core. All ethernet is Cat5e or better.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

  • Windows 10 Core connected via USB to Yamaha Integrated Amp and to Switch 2 to network

  • Windows 10 Client Surface Pro 7 connected via ethernet to Switch 1 or via Wifi direct to T-Mobile Gateway

  • Pixel 4XL via Wifi (as local listening client and as remote)

  • Pixel 2XL via Wifi (as local listening client and as remote)

  • Samsung Galaxy Tab 7 via Wifi (as local listening client and as remote)

Description Of Issue

On my Windows 10 Client SP7, when Roon is started the client starts up and then appears to load in details for the home tab. Nothing ever loads and the client hangs. I’m unable to select any other option inside Roon. Eventually Windows notices the program hangs and asks me to force close the program. This occurs only on my Windows client SP7 whether using Wifi or ethernet. All my Android devices (via Wifi) work just fine. I’m able to connect to the core, listen to music through my phones, or via USB out from core to my amp. I’m guessing some kind Windows firewall issue as Android works as expected. And the core works normally as well. It can play music from my library or from Tidal, it just cannot be controlled by the Windows client as the client just hangs on startup. I uninstalled Roon from my Windows client and then reinstalled. It has the same issue.

A complete reinstall with wiping of databases and settings has fixed this issue for me. Thanks!

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