Windows 10 SoundCard not enabling in Roon zones (ref#VW1MYL)

Support
1

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Which network audio protocol is the Zone using with Roon?

· Chromecast

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· "Sketches of China"

What are the make and model of the affected audio device(s) and the connection type?

· Soundblaster X-FI

Describe the issue

Hello, the soundcard on my Windows 10-computer (Creative SoundBlaster) suddenly dissapeared from my zones. It appears in the "Audio Setting" under my pc, but when I clic "Enable", there is a red "Enabling" message that never goes away. I haven't changed anything, it just stopped working. (the soundcard works fine otherwise)... Please help.

Describe your network setup

Netgear R6300, Roon Server on Win10, Roon Client on Win10 with Creative "SB X-FI" USB Soundcard

2

Hi @Dietmar_Petschl,

Thanks so much for taking the time to share your report and write in, and welcome to the community! We’re excited to have you here, but apologize in that it’s and issue that has prompted your recent post.

Before anything else, if you haven’t yet, please stop Roon Server from running and reboot your Windows machine, and see if your issue persists.

If it does, lets see if refreshing your RAATServer database may help.

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder

Let me know if either of the above help! :raised_hands:

3

Great, recreating the RAATS-folder did the trick. Thanks a lot for the quick help! Cheers,
dd

4

Hi @Dietmar_Petschl,
That’s great news! I’ll go ahead and mark the thread as solved for you. It’ll remain open for a couple more days just in case — feel free to follow up if anything changes.

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