Windows 11 unable to access \rock\data due to user/password prompt (ref#QJJRH2)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Missing Codecs issue, My windows11 not accept the "quest" for user and the "quset" for password, so I can not reach \\rock\data

Tell us about your home network

· router is TP-link " Archer AX73"

2

Hello @siligonserver and welcome to the forum.

You can follow the guide below to resolve the issue:

3

Hi @siligonserver

Thanks for reaching out. Based on your description, it looks like Windows is blocking access to the Nucleus/ROCK internal storage due to its security settings regarding “Guest” access.

This is a common behavior in recent Windows updates (10/11), where the system automatically blocks network shares that don’t require a password. Since Nucleus is designed to be accessible without a password for convenience, Windows essentially puts up a barrier.

We have a step-by-step guide on how to adjust this setting in Windows so you can copy your music files:

Please give those steps a try and let me know if you are able to connect afterwards!

4

Hi @siligonserver,

Just checking in to see whether you were able to try the Windows SMB guest access steps we linked for accessing your Nucleus or ROCK storage. The issue we discussed was Windows blocking guest network shares, so adjusting that setting should allow you to connect and copy your music files. Please let me know if that got you in, or if you’re still seeing a password prompt or connection error.

Thank you! :folded_hands:

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We’re going to mark this thread Solved under the assumption that the steps above helped resolve the issue behind the scenes. Please reach out if you require further assistance, and our team will respond promptly. Thank you!