2028 albums. The tracks tab is not giving me a count.
Description of Issue
My Roon core is now unable to find the audio devices on my local machine. It can find the devices on different subnets to which is will not stream music (different issue that I would love to resolve), but it is now refusing to find the audio devices on my Windows desktop.
This is the audio section of settings in the app. To clarify, before someone follows any red herrings, the machine in question and the Roon Core are both on the 192.168.42.0/24 network and has been working quite well up until ~4-6 weeks ago. There was a point at which I would start the Windows app and it would not detect my local audio devices so I would restart as administrator and that resolved the issue. Now, not even that is working.
Both the Windows app and the core are V2 build 1193.
I’ve updated the RME dac to V51 of the firmware and .9805 of the MADIFace drivers (2023-01-04 release).
Other apps like Windows Media Player, VLC, Firefox, Chrome, Star Citizen, etc, play audio just fine through the on-board audio (Realtek) and the RME DAC. These are not running at the same time as the Roon app.
It’s not clear to me where the screen shot came from. Is it from a second computer running Roon remote to control the core that is on a different computer?
If so, do you have firewall turned on on this machine? And further if so, do you have Roon.exe and RAATserver added to the exceptions for the firewall?
A test would be to turn the firewall off for bit and see if that fixes it.
see this KB:
Windows update sometimes “fixes” your settings for you, so would not be surprised if that has happened.
I read that “Everything in the Support Category is reviewed by staff”, but there’s no definition on responses or times.
I would love to be able to use the products for which I’ve purchased a lifetime subscription, but with it completely failing within 6 weeks of having done so I’m developing some buyer’s remorse.
Have you used any hard drive cloning software to copy the Roon install from one machine to the other? Or was this a fresh Roon install?
You can try to perform a RAATServer refresh to see if this helps re-detect your Windows devices, to do so please follow the below instructions (on the affected machine):
You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:
Rename the “RAATServer” folder to “RAATServer_old”
Restart the Roon App to generate a new RAATServer folder
Also, I know firewall has been mentioned, but just to be explicit here - since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.
You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.
Resetting the networks on which the desktop is running to private worked.
To answer your questions, though, I am not using any drive cloning software and I had uninstalled/reinstalled the local app several times.
I did not go through your bulleted steps and they imply that all Roon functions are on a Windows machine. The server, as defined in the first post, is a separate dedicated Ubuntu machine.
My apologies for the confusion. I will pay more attention to the format of the post in the future.
For my information, under which section of the standard Support template should a Mac/Windows/Android/iOS client machine be defined? Is that in the “###Connected Audio Device” section ?
