Windows clients endlessly connecting to Roon Server (ref#PTVNA8)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Windows clients unable to fully connect to Roon Server running on a Windows PC. Android and Apple devices can connect and work fine. I have rebooted entire network, done a full clean install of the client on the affected machines, checked firewall (and even temporarily disabled) Windows Defender firewall but still no connectivity. The client software initially takes a full 2 minutes to 'see' the server, puts its name in the connecting screen, and is then stuck 'connecting' in what seems an endless loop.
The server is connected via a 1Ghz network connection, the clients are all on a wireless connection which is the same network as the android devices use. The endpoints are mostly Raspberry Pi with hats and are working fine with android.
The wifi is an eero wifi 6 network only a few months old. I have rebooted this and also the other network appliances such as the network switch but no luck.
Looking in the Roon logs on the client machine, I can see a connection loop happening - the client is able to see my server (called 'Jellyserver', but never fully connects and eventually moves to a 'disposed' condition:
12/02 14:37:23 Info: [remoting/distributedbroker] FOUND BROKER JELLYSERVER (ca974c81-1adf-4db8-80d6-b7cc723134fc)
12/02 14:37:23 Trace: [remoting/remotebrokerv2] [JELLYSERVER] [InitConnection id=be99 JELLYSERVER@192.168.56.1:9332] Connected
12/02 14:37:24 Trace: [roondns] flushed 2 last-known-good entries
12/02 14:37:24 Debug: [easyhttp] [29] POST to https://api.roonlabs.net/discovery/1/query returned after 186 ms, status code: 200, request body size: 74 B
12/02 14:37:37 Info: [stats] 2102862mb Virtual, 635mb Physical, 24mb Managed, 611mb estimated Unmanaged, 1157 Handles, 50 Threads, 0.13% of runtime in GC pauses, 1ms last GC pause duration
12/02 14:37:53 Info: [stats] 2102862mb Virtual, 635mb Physical, 26mb Managed, 609mb estimated Unmanaged, 1157 Handles, 50 Threads, 0.13% of runtime in GC pauses, 1ms last GC pause duration
12/02 14:37:53 Debug: [easyhttp] [30] POST to https://api.roonlabs.net/discovery/1/query returned after 142 ms, status code: 200, request body size: 140 B
12/02 14:37:54 Debug: [easyhttp] [31] POST to https://api.roonlabs.net/discovery/1/query returned after 156 ms, status code: 200, request body size: 74 B
12/02 14:37:58 Info: [remoting/distributedbroker] LOST BROKER JELLYSERVER (ca974c81-1adf-4db8-80d6-b7cc723134fc): not seen in 32.8077895
12/02 14:37:58 Trace: [remoting/remotebrokerv2] [JELLYSERVER] disposed
12/02 14:37:58 Trace: [remoting/remotebrokerv2] [JELLYSERVER] [InitConnection id=71e5 JELLYSERVER@192.168.4.5:9332] disposed
12/02 14:37:58 Trace: [remoting/remotebrokerv2] [JELLYSERVER] [InitConnection id=be99 JELLYSERVER@192.168.56.1:9332] disposed
12/02 14:38:05 Trace: [remoting/remotebrokerv2] [JELLYSERVER] [InitConnection id=22db JELLYSERVER@192.168.4.5:9332] Connected

Describe your network setup

Windows 11 PC running the server, fully patched, network connection to an unmanaged netgear switch which is itself connected physically to an Eero wifi 6 mesh network with 3 mesh devices

1 Like
2

Hello @Owen_Gwilliam ,

Thanks for reaching out, and welcome to the forum! The most typical issue around connections on Windows is the private/public network setting on the affected devices.

You would need to specify a Private network across the machines. Please see this guide for more information, and let us know if this helps resolve the issue!

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Hi, thanks for the swift reply. Confirmed that both server and client are on a Windows private network, also confirmed that disabling firewall on either or both machines makes no difference to connection. This connection was working until approximately 2 months ago.

1 Like
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Hey @Owen_Gwilliam,

Thanks for giving that a try! It could also be the case that your server and remotes are running on different local subnets within your local network.

Could you review your router settings > devices list and confirm all your Roon devices are on the same subnet? Here’s more info on this:

Let me know if this helps! :raising_hands:

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Hi, thankyou for your help with this - it was indeed my Eero router handing out ip addresses in the incorrect subnet. I’ve just reconfigured it and reset my ip and can confirm that this is now working properly and I can connect to Roon again. This is excellent, thankyou. Feel free to close the ticket.

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Good day @Owen_Gwilliam !

Thanks for confirming!

Have a nice evening!

Regards.

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