Windows desktop app won't launch after build 1490 update (ref#VYJ91E)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

Windows desktop app will not launch after updating to build 1490. Roon Server is running so I am able to use iOS app and ARC but desktop app will not open

Describe your network setup

Roon Server running on Windows laptop

2

A post was split to a new topic: Issue opening iOS remote with build 1490

3

Hey @Jeffrey_Tade,

Thanks for sharing your report! Let’s see if a quick Roon refresh on the Windows may help - steps below:

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Let me know if you’re able to open your remote after the above. :+1:

4

That worked. Thank you!

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