· None of the above quite fits
· None of these quite match
· I'm trying to put codecs on the roon server and when I try and connect to the drive I get a windows error "An extended error has occurred
· I'm using the virgin media router provided by my ISP
Hello @tom.g.pither
Thank you for reaching Roon support.
. Based on your description, it looks like Windows is blocking access to the Nucleus/ROCK internal storage due to its security settings regarding “Guest” access.
This is a common behavior in recent Windows updates (10/11), where the system automatically blocks network shares that don’t require a password. Since Nucleus is designed to be accessible without a password for convenience, Windows essentially puts up a barrier.
We have a step-by-step guide on how to adjust this setting in Windows so you can copy your music files:
Please give those steps a try and let me know if you are able to connect afterwards!
I have tried all the recommended updates on windows 11 and can’t get anything to work. The only way I can get access to the folder is through my NAS, so I have a workaround to enable me to access the roon folder. Can’t seem to access directly from windows at all
Odd - perhaps try the steps given in this Microsoft article. Start at step 6 if you are running Windows 11 Pro, or step 8 if you are running Windows 11 Home:
Accessing a third-party NAS with SMB in Windows 11 24H2 may fail | Microsoft Community Hub
Bingo. Thanks
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