Windows Hang every few minutes

Support
1

Core Machine

ROCK on NUC I3 gen 10 version 1 build 227 with 16GB RAM, Sabrent 256GB Rocket NVMe PCIe M.2 2280 Internal SSD
Roon Client V1.8 build 790

Network Details

NUC wired to switch on Comcast router, LG Gram running Win 10 Laptop Build 17314 wireless connection I have the 64 bit version of the Roon Client

Audio Devices

Auralic Altair G1 wired to network, Helm MQA mini DAC on the laptop with headphones

Description of Issue

The client on my laptop continually hangs. Music continues to stream to the Auralic when the PC hangs. Usually happens while browsing for music on Qubus or Tidal. I have rebooted the NUC, the laptop and the comcast router. Problem persists.

3

Hello @bill_bennett1 ,

Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.

We noticed that this build of Windows is not the latest, can you please confirm if you are still seeing this issue after updating your Windows version? Let us know, thanks!