Windows Roon Server V2.0 will not run

[CAD (Scott)]

Running Windows 10 and I think this has to deal with .NET, but…

Here is the log:

09/27 10:13:59 Info: Starting RoonServer v2.0 (build 1128) production on windows
09/27 10:13:59 Info: Local time is 9/27/2022 10:13:59 AM, UTC time is 9/27/2022 6:13:59 PM
09/27 10:13:59 Trace: [roondns] loaded 1 last-known-good entries
09/27 10:13:59 Trace: Checking if we are already running
09/27 10:13:59 Trace: Nope, we are the only one running
09/27 10:13:59 Info: Is 64 bit? True
09/27 10:13:59 Trace: [orbit] init seq=0, pending=0, spcount=7, uidcount=0
09/27 10:13:59 Trace: [realtime] fetching time from NTP server
09/27 10:13:59 Trace: [realtime] Got time from NTP: 9/27/2022 6:13:59 PM UTC (3873291239722ms)
09/27 10:13:59 Trace: [realtime] Updated clock skew to -00:00:00.0179897 (-17.9897ms)
09/27 10:13:59 Trace: [ipaddresses] enumerating addresses
09/27 10:13:59 Trace: [ipaddresses]    FOUND   Ethernet 192.168.0.3
09/27 10:13:59 Trace: [ipaddresses]    FOUND   Loopback Pseudo-Interface 1 127.0.0.1
09/27 10:14:00 Info: [broker] starting 1767d8b9-80c0-43c1-9658-e90adc6a013b
09/27 10:14:00 Info: 
Local Time:            09/27/2022 10:14:00 -08:00
Device Serial Number:  63AD7C36-EBC1-47E1-86CB-F8D94B5C28C5
Roon Version:       2.0 (build 1128) production
OS Version:            Windows 10

Application Domain:    RoonAppliance.exe
Assembly Codebase:     file:///X:/Users/Default/AppData/Local/RoonServer/Application/RoonAppliance.exe
Assembly Full Name:    RoonAppliance, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null

CPU0 Description:      Intel64 Family 6 Model 158 Stepping 10
CPU0 Num Cores:        Physical

GPU0 Description:      Microsoft Basic Display Adapter 0 MB
GPU0 Video Mode:       1366 x 768 x 4294967296 colors
GPU0 Driver Version:   10.0.19041.868

SCREEN0 Name:          \\.\DISPLAY1 (primary)SCREEN0 Bounds:        0,0 1366x768

   Exception Source:      Roon.Broker.Core
   Exception Type:        System.DllNotFoundException
   Exception Target Site: Core.roon_init_platform_windows
   Exception Message:     Unable to load DLL 'roonmedia': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   Exception Data:        none

   --[ Stack Trace ]------------
   Sooloos.Broker.Modules.Core.roon_init_platform_windows(String platform, String product, String machineid, String lastmachineid)
       Roon.Broker.Core.DLL, N 0
   Sooloos.Broker.Modules.Core.Create(BrokerConfig config, String platform)
       Roon.Broker.Core.DLL, IL 108, N 173
   Sooloos.Application.Main(String[] argv)
       RoonAppliance.exe, IL 920, N 1421

09/27 10:14:00 Warn: [ae] report: System.FormatException: UserIds must be non-empty
   at Roon.Analytics.Event.Validate()
   at Roon.Analytics.Event.WriteTo(Stream s)
   at Roon.Analytics.EventManager._Report(Event[] evs)
   at Roon.Analytics.EventManager.Report(Event[] evs)

[Martin_Webster]

@CAD, please complete the support template below, and be sure to describe the PC, including OS version, graphics drivers etc., and the version of Roon Server you have installed. Thanks.

Roon Core Machine

<!-- Include your operating system and machine info (Model, CPU, RAM) -‐>
<!-- Write below this line -‐>

Networking Gear & Setup Details

<!-- Your network gear (model of routers/switches) and if on WiFi/Ethernet, are you using VP -‐>
<!-- Write below this line -‐>

Connected Audio Devices

<!-- Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.) -‐>
<!-- Write below this line -‐>

Number of Tracks in Library

<!-- Tell us how large your music library is, eg. “30,000 tracks” -‐>
<!-- Write below this line -‐>

Description of Issue

<!-- Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated! -‐>
<!-- Write below this line -‐>

[CAD (Scott)]

Windows 10 Pro, 21H2 build 19044.1288

Intel i5, 8GB RAM

Nework Gear = Zytel C1100Z, Ethernet connection. No Wifi

No conected devices

About 2000 tracks in library

Description: Been using Roon for many years. Trying the new Windows Server V2.0 with Windows 10 Pro and it starts up, but the Roon Status alternates between: Start → Not Responing → Error

I verified that Net Framework 4.8.04084 is installed

Looking at the log I see:

Exception Source: Roon.Broker.Core
Exception Type: System.DllNotFoundException
Exception Target Site: Core.roon_init_platform_windows
Exception Message: Unable to load DLL ‘roonmedia’: The specified module could not be found. (Exception from HRESULT: 0x8007007E)
Exception Data: none

[noris]

Hello @CAD ,

Apologies for the delayed response here, we’re working through a backlog of cases following the 2.0 release. I checked your account diagnostics and I noticed that you’ve been able to update to 2.0, has anything changed since your post, or are you still seeing the error message? If you’re still seeing it, can you please try to reinstall RoonServer and verify if that helps?

• Make a Backup of your current RoonServer Database
• Exit out of RoonServer
• Navigate to your RoonServer’s Database Location
• Find the folder that says “RoonServer”
• Rename the “RoonServer” folder to “RoonServer_old”
• Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
• On the Roon Remotes, press “Use another Core” and connect to the new database
• (Optional) Restore from backup