Roon won't open on laptop

Support
1

Roon Core Machine

Small Green Computers sonic Transporter from about 2016.
I spent last night updating the Transporter to version 2.8 (it had been 2.5). But this has not helped resolve the current problem…

Networking Gear & Setup Details

Synology NAS, Amplift Router.

Connected Audio Devices

Series of NAD Bluesound devices, and Apple devices, all wirelessly connected.

Number of Tracks in Library

170191 tracks.

Description of Issue

I have Roon on my 2013 MacBook Pro (running Mojave 10.14.6), which is one of my remote controllers for the core.

Today Roon simply refuses to launch on the MacBook Pro. It starts to load up and then crashes out.
I have already re-downloaded it and replaced it, and it still won’t launch.

No problem using Roon from my iPad and iPhone.

All very odd! Don’t appear to have any other problems with the MacBook Pro.

2

Hello @support any tips here?

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Hi @ajl ,

Thank you for your patience here while your case has reached our queue!

Can you please confirm if a manual database reinstall helps with this?

  • Create a Backup of your current database
  • Exit out of Roon
  • Navigate to your Roon Database Location (on your Mac ~Library folder)
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
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Terrific, seems to have worked. Many thanks!

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Hi Anthony,

Happy to hear that the instructions resolved the issue for you, please do let us know if we can be of further assistance in the future! Until then, hope you have a great Roon experience! :headphones:

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