When I try to discover how to do something, your support tells me everything about the topic except a simple 1,2,3, procedure. It is NOT user friendly. It is frustrating, to say the least. I have spent hours trying to figure out things that should take a few minutes to set-up or enable.
I think that you drive away a lot of potential subscribers who want to listen to music, not take an electrical engineering course.
Second, for over $100/year, I should be able to at least chat with a human being. Telephone support would be even better.