Your support seems to be written by engineers for engineers. Very hard for the rest of us

Support
#1

Roon Core Machine

MacBook Air (M2)

Networking Gear & Setup Details

autonomic mms-1e on wifi

Connected Audio Devices

wifi

Number of Tracks in Library

appx 18,000 tracks

Description of Issue

When I try to discover how to do something, your support tells me everything about the topic except a simple 1,2,3, procedure. It is NOT user friendly. It is frustrating, to say the least. I have spent hours trying to figure out things that should take a few minutes to set-up or enable.

I think that you drive away a lot of potential subscribers who want to listen to music, not take an electrical engineering course.

Second, for over $100/year, I should be able to at least chat with a human being. Telephone support would be even better.

Please respond. Thanks.

#2

Do not put your email in your posts. It’s just food for the spam bots.

Roon does not offer phone support.

Do you have a specific problem? In addition to Roon support there are plenty of seasoned users who will offer aid.

I am not a Roon employee, just a long time forum member.

5 Likes
#3

@moderators - please can you amend the post to remove email address.

@Evan_Press - please give details of your specific problem and forum members and Roon staff can help.

2 Likes
#4

Email address removed for all the reasons already stated.

4 Likes
#5

Examples would be helpful for this. I see two questions you asked, both in recent days, and in both cases you received what I consider very straightforward answers to the questions. What was lacking?

#7

Have you had a chance to look at the help topic articles in Roon’s knowledge base, or is that too technical and not straight forward enough, either?

#11

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