Zen Innuos - Newly Ripped Tracks Not Appearing in Roon (ref#WIMULK)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· Zen Innuos - newly ripped tracks not appearing in Roon

Details on your Core machine (NUC latest build)
Details on your Remote(s) (Zen Innuos Mk 1)
Networking details (Home network - both devices powerlined)
Audio devices in use - Q990F/Bluesound various
Library details (Zen Innuos Mk1)

I can browse to the new disk I've ripped on a network share

ROCK is watching for files in real time - 15211 tracks imported
\\192.168.1.134\music\cd-quality is watching for files in real time - 15264 tracks imported
Force rescans don't work

Thanks

Tell us about your home network

· No VPN - BT Smarthub router - ROCK and Zen connected with powerline plugs

2

Hi @andrew_pidd,

Thank you for the details. One important thing to note: Roon does not continuously watch SMB network shares for new files the way it does with local storage. For network shares, Roon polls periodically rather than monitoring in real time, so newly ripped tracks may take some time to appear even after a force rescan.

A couple of questions to help us narrow this down:

  1. When were the tracks ripped?

  2. Are the new tracks visible when you browse the network share directly from another device (e.g. Windows Explorer or Finder)? This confirms the files are actually there and accessible.

  3. Are all the missing tracks from the same ripping session, or from different sessions over time?

  1. Please provide a few tracks/albums examples to review the logs
Let us know and we can take it from there!
3

Hi there
The tracks were ripped yesterday - it was a disk missing from a previously ripped box set.
The Disk (disk 8) is visible from my Mac on the Zen share:

image
image1796×832 199 KB

but is not visible on the Roon share:

image
image1808×762 169 KB