Does anyone in the community own a set of ZMF headphones? If so, what is your experience with their customer service process, if any? Also, does anyone else have an issue with high-end audio equipment manufacturers not having phone support? Thanks.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
2
I have a pair of ZMF Eikon cans in Padauk wood.
I did have occasion to email ZMF a couple times prior to purchasing these from a user on HeadFi.
They were very responsive and prompt to reply even though I was not planning to buy a new set from them.
So ZMF at least gets a thumbs up from myself on their email customer service.
I own several ZMF headphones. They’ve always been very responsive online, even to complicated questions. Much better than the kind of “phone support” I get from big companies. I’d rather get an email answer from Zach than a by-the-script phone answer from a support intermediary.
Thanks for the response. Maybe, I’ve just been unlucky with getting a response from ZMF. Although, Zach did respond initially. I’ll try again to reach out to him. Now, what is your opinion of the build, sound signature, comfort and overall quality of ZMF’s merchandise?
Thanks Fernando. Many people have spoken highly of the VC. Part of owning these headphones is the aesthetic, as well, I would imagine. Currently, they don’t seem to have a lot of options.
The aesthetics are something, but both sound and comfort are high in my estimation. On the sound front, what stands out is a combination of tonal density and speed that fits well the kind of music I listen to. Most played 25 albums of the last several years according to Roon:
By the way, I am starting to get a handle on the term “speed” as it is bandied about to describe the sonic experience with headphones. I listened to the Meze Empyrean Elite over the weekend and it was fast/speedy and clean. That is one WOW headphone. I tried them with an AK Kann Alpha listening to Compton by Dr. Dre. I heard every detail with such clarity, whoa!