Zone icon for WiiM Ultra disappeared (ref#G6YRGM)

[Kman_CT]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Zone icon for WiiM Ultra disappeared. Until now the correct icon was available. See screenshot below.

Describe your network setup

Arris Modem; Netgear Router

[Suedkiez (Just a fellow user like you)]

This happened recently for some people with Bluesound icons, in this case rebooting the server fixed it. Maybe it does in this case, too

[Kman_CT]

Thanks. I had already tried quitting Roon Server running on my Windows 10 computer, then restarted it. No change.

[Suedkiez (Just a fellow user like you)]

OK, then I don’t know. Some Ultra owner will surely be here shortly

[connor]

Hi @Kman_CT,

Thank you for your post. The team will check logs to confirm what’s happening with the Zone image request.

Just to confirm, the first time you encountered this was August 16?

Do you have any other artwork in Roon (album covers, etc.) that fails to populate successfully?

We’re unable to replicate any issues with the Wiim Ultra Zone image in Device Setup, so we’ll need to investigate this particular setup and network environment.

[Kman_CT]

Thanks so much for your reply.

Yes, it first happened just before posting the issue. I had been using Roon with the Ultra for about a week when the icon stopped populating. Other than that Roon recognizes and works fine with the Ultra.

I have not noticed any other images failing to populate in Roon.

I run Roon Core on my laptop in two different homes. I’m now away from the network with the WiiM Ultra, so I can’t confirm the problem or any fix until I’m back on that network at the end of this week.

[daniel]

Thanks for letting us know. We look forward to hearing back from you when you get back to the network with the WiiM Ultra.

[Kman_CT]

Actually, I now realize I can demonstrate the issue away from the network with the WiiM Ultra device by going to:

Settings > Audio > WiiM Pro > Not Your Device > Identify Your Device > WiiM

On this network I have two Windows 10 computers, one running Roon Server and the other only using Roon Remote. Only the computer running Roon Server is missing the icon for Ultra (image below).

It’s odd that the Ultra icon worked fine for several days, then suddenly disappeared. The computer running only Roon Remote has never had an Ultra on its network, so I don’t know if that is a precondition for the disappearing icon.

One possibly significant difference between the two computers is on the computer running Roon Server I use a dedicated Windows user for installing Roon, then use “runas.exe” to launch both Roon Server and Remote. Batch file text for that is below.

So, I don’t know if running Roon Server from a dedicated Windows user which is launched using “runas.exe” is the difference, or if running my second computer’s Roon Remote on the network with the Ultra would have the same issue. On the network with the Ultra, my Android Roon Remote apps also do not show the Ultra icon. That suggests it’s a server issue, but why my second computer on the other network shows the icon suggests otherwise to me.

Launch Roon Remote:
runas.exe /user:RoonServer /savecred C:\Users\RoonServer\AppData\Local\Roon\Application\Roon.exe

Launch Roon Server:
runas.exe /user:RoonServer /savecred C:\Users\RoonServer\AppData\Local\RoonServer\Application\RoonServer.exe

[Kman_CT]

OK, I’m back on the network with the WiiM Ultra. See the picture below. The Ultra icon shows on my Android phone but not on my Windows 10 laptop, which also is running Roon Server.

I think last time I was here the Ultra icon didn’t show on my phone, but I’m not 100% certain.

[connor]

Hi @Kman_CT,

Can you try clearing your endpoint cache? You can do so using the following steps:

• Create a fresh backup
• Stop Roon on the Windows machine affected
• Find and open your Roon folder
• Navigate to /Roon/Database/Registry/Core/
• Delete all files in this directory.
• Restart Roon
• Please let us know if this helps

Note: Deleting these files will have side-effects. Proceed at your discretion.

• Log you out of Tidal/Qobuz
• Delete your endpoint names.
• Delete saved DSP configs.

If this doesn’t help, please restore the backup you made before trying these steps.

[Kman_CT]

OK, I took a whole bunch of DSP screenshots, did a Roon Backup, quit Roon Server and deleted all files in /Roon/Database/Registry/Core/.

After restarting Roon Server and Roon Remote everything was the same for endpoints and DSP, and I was still signed in to TIDAL and Qobuz. When I checked the Core folder it was repopulated with files with updated time-stamps.

[noris]

Hi @Kman_CT ,

Can you please try to delete your Roon cache on the Windows PC?

• Exit out of Roon/RoonServer
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon + RoonServer and verify if the issue still occurs

[Kman_CT]

Thanks so much, that worked.

The WIiM Ultra icon now appears. I noticed when scrolling through my library’s albums that images needed to re-populate, but that went very fast.

[noris]

Glad to hear that clearing the cache resolved the issue @Kman_CT , happy listening!