Zone lost and restoring backup does not work

Support
1

Roon Core Machine

Windows 10
Intel i5
8g ram

Networking Gear & Setup Details

n/a

Connected Audio Devices

Metrum MK2 to usb

Number of Tracks in Library

n/a

Description of Issue

Yesterday the audio zone for my Metrum dac was not available anymore. Restoring a backup does not solve the problem. I have to re-enable the device in settings / audio and manually re-apply the filter settings.

2

Jasper, I assume that the Metrum MK2 is attached directly to your Windows 10 PC that acts as your Roon Core, is that correct? If so, was there a Windows 10 update that occurred that may have reset some settings? Were any other local audio settings disabled in Roon on that PC?

3

Hi Jasper,
Was this a one time event, or, are you saying that you continually losing the audio device, like during a reboot?

4

A post was split to a new topic: Missing zone whenever computer is restarted, sleeps or hibernates

5

Hi! first of all, thanks the quick replies. I really appreciate it.

I’m not sure if a Windows update caused the problem, but one day the zone was there, and another it was gone. I have a friend reporting the exact same problem. After reconfiguring the zone I can reboot several times without problems. The dac is connected directly to the pc by a usb connection.

As far as I can figure out there are actually two problems:

  1. Roon “losing” a zone configuration on Windows.
  2. A backup restore does not restore the lost zone including its filter settings.
6

Yes, it is directly connected by usb. Not sure if a Windows update caused this.
This is the only local audio setting I use.

7

If it’s a windows update issue then a roon restore would have no impact on the OS settings.

8

Add roon back into your firewall exceptions.

9

I will try this. But it does not make sense to me because why would Roon need a network connection for a local zone configuration connected directly to usb. :thinking:.

10

It communicates with everything via virtual networks so it only needs one type.

2 Likes
11

Hey @jazzzpor,

Ben here with the support team, it’s great to see you on community again! @ged_hickman1 is steering you in the right direction with next steps around making sure roon is an exception in your firewall settings.

As a next step, please grab a timestamp of when this issue occurs next (date,time) and share it here. That way, we’ll enable diagnostics on your account and can pinpoint what might be going on at the time of the issue.

I’ll be on standby for your reply :+1:

1 Like
13

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