Zones disappear, Loses connectivity

Support
#1

Roon Core Machine

I have an iMac Big Sur 11.06 is installed. iMac (Retina 5K, 27-inch, 2017)

Networking Gear & Setup Details

Connected Audio Devices

KEF LSX speakers
(2) BlueSound devices

Number of Tracks in Library

Description of Issue

The Roon system used to work fine. I am always tweaking it. Truly amazing and practical software.

Previously I used 3 zones (Bedroom, living room and office)

Currently, there is no connection or the connection in sporadic. In the office I have KEF LSX speakers. They do not show up as a zone. I cannot connect to them at all.

There are two (2) BlueSound devices (one for LR and one for bedroom.) I can connect to the one for bedroom but not living room.

Previously I grouped zones depending on my listening activities. Sometimes I fed both the living room and the bedroom or office. Cannot do that now. It used to work great.

Open to suggestions or trouble shooting steps.

Dan

#2

Hello @Daniel_Greenberg and welcome back to the community :wave:

I’m sorry the reason is Roon not working as it did before. We’d love to help get things back on track.

Have there been any changes to your network connections? Have you tried:

  • rebooting your Roon Core (the iMac)? Does it help?
  • are all of your audio devices updated to the latest firmware?
  • have you restarted your modem & router?

Thanks :pray:

#3

Hey @Daniel_Greenberg,

It’s been quite some time since we last interacted and I didn’t want to move on before checking with you and finding out if we can still help :nerd_face: