Latest Roon Update splitting Artists in two and losing albums

I have been trying to, but cannot, find a way to find any of these “duplicate” artists. It appears you have to stumble on them.

After it happened a couple of times I noted the total Artist count from the main page, whenever that count goes up for no reason I figure it’s splitting artists. So far it only seems to be doing the ones I listed. The missing album issue I only came across because it split Sting, there may be more that I haven’t come across yet.

As Stefan said it’s a good thing it doesn’t change embedded metadata, that could be a deal killer for me. Hopefully the next upgrade will correct whatever is causing this.

Regards,
Mario

Blame his lawyers for this…

Well after a week or so Roon strikes again. It has done the same splits, this time only affecting Richard Thompson, Rodrigo y Gabriela and Sting. Again losing all but one Sting album. I think this time it may have occured after Roon doing an automatic Backup. This is really annoying. I tried reidentifying the albums by Sting this time and it actually made things worse.

Regards,
Mario
@support

Hello @Mario_Bucco,

Thanks for letting us know of this issue. Can I please ask you to send us your database so that I can ask QA to take a look to see if they are able to reproduce? You can use these instructions to get your database over to us and if you don’t have Dropbox or Google Drive just let me know and I can provide an alternate upload method.

Thanks,
Noris

Hi Noris,

Thanks for getting back to me. I don’t have Dropbox or Google Drive so I’ll need the alternate method. I’m running Windows 10 on my computer if that makes a difference.

Regards,
Mario

You can find the duplicates, if I understand your question, by Searching and starting to type the name. As soon as you see both names, stop, choose one and see if this is the the “real” one. If not, select all tracks (of the fake), and change them to the “real” artist. May take a couple of tries.

You can also Merge Artists but I assume you have tried that.

Hello @Mario_Bucco,

Just PM’d you the alternate upload method, please take a look when you can.

Thanks,
Noris

Hi John V,

Merge artists doesn’t have an effect since the splits are for the same artists. For example I have 22 albums by Richard Thompson when the split occurs it assigns say 3 albums to one Richard Thompson and 19 albums to a duplicate Richard Thompson. Both Richard Thompsons have the exact same artist data. For Sting the situation is a bit different, I have a total of 8 albums by him. When the split occurs two identical Stings are present each one only showing the same album. The other 7 albums are not showing up in the Artist category, they do however show up in the Album category.

Since it is the same few artists who are being split at this time, finding which ones are split isn’t hard.

Regards,
Mario

I’ve been chasing similar duplicate artist issues and find that artists that exist in different iterations (like Richard Thompson, Richard and Linda Thompson) seem to be causing the issues. (Prince, P and the revolution, p and the npg…) was the biggest mess I had

Once I unmerged and separated all of them, the duplicates seemed to vanish (I was up to 3 “Prince” artists at one point.)

I agree @Mario_Bucco, the Merge artist idea wasn’t likely to be successful.

I think what I did to fix this was: 1) to select all the tracks by the “phantom” artist and 2) delete then re-add the Artist Credits. But its been awhile. You might try that on a small sample.

Hi Derek & John,

John; I can fix the issue at least temporarily. The problem is that the issue returns, apparently whenever Roon Rock does an automatic backup or is reset.

Derek; It does not appear to be related to different iterations as most of artists affected don’t have that, at least in my collection.

Regards,
Mario

From minimal acknowledgement by one of the Roon team, the split or phantom artists with missing albums issue may have coincided with a Roon back end metadata change. Further evidence of a behind the scenes metadata problem is that my film composer artist pages around the same time became littered with dozens of additional Tidal links that are absolute chaff.

Too often, Roon leaves the low level customer support guys to respond to similar problem reports across multiple threads. That may be well and good for minor, individual concerns. But this is a fundamental, architectural issue. Roon right at the top really needs to cop to the problem and state how it is going to be fixed.

AJ

A post was split to a new topic: Albums missing from artist

Hi All,
Just to update you, the problem appears to be getting worse. Originally only Sting was losing albums when he was split into two artists. It is now happening to Richard Thomson and Count Basie as well. In addition John Williams, the classical guitarist, is now being split into two John Williams both with the same artist data.

Regards,
Mario

Thanks for the update, @Mario_Bucco.

We currently have a ticket open with our development team regarding this behavior. We can’t provide any specific timeframes here, but we will be sure to keep this thread updated when we have more information available.

Thanks for your patience here while we are working on this!

Hi @Mario_Bucco,

We’ve made a change here in Roon 1.6 (Build 416) that we believe should address this behavior. Please update Roon and let us know if you’re still seeing any issues. You can read the full release notes here:

1 Like

Hi Dylan,
Thanks very much. So far so good.
Regards,
Mario

Everything seems to be ok now.

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