Leaving Roon after price increase

As an annual subscriber I’m now thinking of parting ways.

But….

I look at my NUC ROCK and wonder if there is something comparable that can live on a OS-less NUC and deliver the NAS music libraries wherever desired?

All the “competitor” music utilities I’ve tried either need an always on Mac or Windows computer or don’t offer a server type option.

Then I rethink it and go “what’s another year and an extra $24?”

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a few cups of coffee a year…dunno what all the fuss is about myself

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One less coffee a month and I have my roon subscription paid. I’ll just brew at home a little more. I was upset at first but thinking it though they’ve never raised the annual subscription in their entire existence. This really isn’t a huge deal. Lifetime has always been a bad deal, with a subscription model it locks you in at a high price and takes years to pay off. Even at the initial $499 it doesn’t make sense. Pay annually and if the service goes downhill someday go somewhere else.

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I sympathize but are you seriously suggesting that you “bought into” software with no expectation of change, , new features ,improvement of current features , bug fixes etc

Just my thought !

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Cutting down on coffee now there is a REAL cause for concern and panic

Better get another before the power goes off again :smiling_imp: :smiling_imp:

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Lol, and the software is full of bugs.

As of this moment, with MacOS Ventura I can’t play a single track without my Mac’s entire audio going haywire. I left a detailed complaint on Saturday in the Support section. Someone else confirmed also having the problem, and not a single support representative from Roon has responded.

This is what you want $150/per year or 15$ per month for? Nah, I’m not paying that for a software with bugs throughout the year.

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Been an annual Roonie for I think 5 years now. Bought a Nucleus. No way with inflation can I afford almost a thousand dollars in one go. Which means my annual price goes from 119 to 149 dollars. And lately I can’t play music without a hassle and still waiting for support to reply to my last post for a week now. Guess I will pay for Plex or Audivarna and let Roon go. Too bad as I feel I have put a lot of heart and soul into Roon, and have shared it to so many people in so many places. Feels like a stab in the back from an old friend. Oh well. P.S. never received an email either.

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Agree 100%.
I love using Roon but for over 7 months have not been getting what I’m paying for.

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Two years ago there was a increse of 20%, Last year for me the prices went up by 15% due to the exchange rate of dollar/euro and now another 25%. Sorry you’ve lost me.

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I’m also thinking about leaving Roon due to the price increase. I don’t need the latest features of Roon and I don’t think Roon is worth $15 a month. The current price was about the max I was willing to pay. A lite version with the old features only would be an option (at a lower price).

Addition
Just cancelled my subscription as of December 15th. I liked Roon but can easily do without.

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Ya! Just in time for the Holidays… price increases :frowning:
It is a hefty price on top of the service subscriptions, thankfully the option to migrate to lifetime at the current rate is still open. With Arc up, it makes it a bit more tempting to make the leap.

So, people won’t be discouraged from paying Roon more money for a software that has serious bugs throughout the year.

To prevent people from being discouraged from paying more for a software that is full of bugs. It’s not like they’ll use that money to hire a few people to look for and fix them. They’ll pocket the money and keep status quo.

Not at all, roon should have managed that situation better rather than lumping it all now. It smacks of what a lot of companies are doing right now, playing off the back of rising costs to pump prices right up.

As I have stated I will suck up a 20% increase, in the grim hope that roon fix what is broken (rather than introducing features that have been in existence for decades, for free, elsewhere.

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How can be a price increase managed in a good way? It is always bad (for customers). If they would have introduced the increase at a time when no one else would increase prices, would you be more happy?

Very simple, introduce small price increases as you indicated each year. This would be easy to understand, paying staff a pay increase, larger servers required by roon etc could all easily be explained by a small increase each year.

Yes of course we would be at the same or more outcome today, but its very much like boiling a frog in that respect. I feel like I am explaining something very obvious here so not sure where you are trying to get at.

A 20% increase overnight, is eye watering, regardless of historical costs.

Put another way circa 100 quid UK a year, was a no brainer, £130 well as QVC would say that’s a ‘considered purchase’. It would be enough next year for me to now actually make an effort to see how other solutions have come along, rather than auto hit the renew button.

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I made a conscious decision 5 years ago against the lifetime license and go with the annual subscription. I knew I would end up paying more, but that was OK for me, and I thought Roon would get more out of it in the long run.
Roon not making a separate offer to long-time subscribers and instead saying I can switch to the Lifetime license for another $ 700 feels like a slap in the face to me.
It seems to me that Roon doesn’t value long-term customers.

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Who does this?

That’s illegal for the type of asset that is Roon membership.

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It was not. It was just moved to Feedback because that’s what it is. In Feedback it’s all visible:

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So, you would have preferred paying more over the past 5 years to have a smaller percentage increase now? How does that make a bit of sense?