I might be misunderstanding but you are a volunteer, right? So these are your opinions?
So what is being pulled, then, and why would it be pulled it unless it could be linked to a specific user?
It depends on whether the answer to question 1 is yes or no. Also the matter of continual access raises questions of transparency on how data is collected.
Yes, opinions have been presented but no answers as yet.
If I come across as a grump it might reflect the fact that I am one but I do have legitimate (I think) issues with this forum being the only way to ask for support. I do understand that there in some cases can be some efficiency gained by distributing the answering of simple questions to the community, but when I ask for support I would prefer to have my questions answered by people who have some sort of privileged access to the/an answer. People can guess right but is that good support? Using «regular» channels such as e-mail or chats usually gives you some indication that an official is on your case but my experience with this forum is that you need to make noise to be noticed.
Well for this particular question you are having regarding the accessing and its privacy, may I suggest
- Contact us
If a User believes that the Company is not complying with the policies outlined in this Software Privacy Policy, or if the User has any questions relating to this Software Privacy Policy, then the User should write to the Company at this email address: contact@roonlabs.com.
O.P.
Maybe do the above.
Yes, that seems useful.
Hello @Hestepare,
You wanted comment from Roon, I think you may have missed the post that @danny made a couple of hours ago ⊠he is Roonâs COO.
Link to that post to save you scrolling âŠ
Personal data is data that can identify you as a person. It is not things like the logs of what your Roon Core is doing.
In todayâs world there are multiple companies out there that are gathering data from us. How else does Amazon know the wife and I have been discussing cushions for our house. Yet Amazon knowsâŠ
We can all find information on one another if we looked a little online.
If those who are worried about their data being processed, then a life with internet is not for you.
The activity on my network when I believe there to be no traffic, there is indeed traffic. Stuff phoning home so to speak.
Thatâs life Iâm afraid.
Roonâs deterrent of doing anything untoward with our data are huge fines.
Roon can pull my logs any day of the week. Why? Because I signed up to Roonâs T&Câs and Iâm protected by the GDPR. If I want to continue using Roon then these logs are needed.
I do understand where @Hestepare is coming from, however I wouldnât get consumed by all this if I were you.
Yep - not referring to Roonâs involvement in GDPR specifically, just GDPR and CCPA in general. I was trying to make sure people walked away with a clearer picture of GDPR/CCPA⊠Roon doesnât seem to violate the GDPR/CCPA, they just need to be able to have the ability to remove PII if (a) they are collecting it, and (b) if the request comes from a region that is covered by the GDPR/CCPA.
The moment you collect logs from my computer in order to solve my problems with Roon the data you pull is necessarily linked to me. What would be the use otherwise?
As per your link from the EU commission,
Personal data is any information that relates to an identified or identifiable living individual
It says not only data that can by itself identify someone, but any information that relates to an identifiable individual, such as information about a named individualâs computer or network environment.
You might have a juridical argument that supports your claim, but at the moment it isnât stated. Therefore it isnât clear at all to me that the data you pull is not personal because it is data about my hifi (?), usage (?), network environment (?), computer (?) and maybe more. Logs contain some sort of info and if you need it to solve my problem, that info needs to be about me. So the answer to my first question, whether the pulling of data concerns personal data, appears to be «yes».
The second question is about the technical solution. How does this pulling happen? Is it a persistent calling-home or is it initiated by a Roon employee? Can Roon in principle harvest logs (personal data) without the customer knowing and is this ok?
The third question is whether this could all be done differently, for example with a big blue «send logs to Roon» button which would really solve all of my issues with this. As the title says my concern is not that Roon deals with my personal information but whether it does so without transparency.
Hi @Hestepare
Roon has your personal data anyways from you account when you signed up.
Roonâs T&Câs were there and are still there to be read.
If Roonâs T&Câs said by signing up they get the right to throw rotten tomatoes at you each Friday you cannot complain.
What you can do is read the below (which I believe is applicable over the FOIA). Write to Roon and ask for copies of what information they hold on you.
I understand what your trying to get from this, but not sure youâll achieve it as such.
Hi @AMT and thank you for your input. What data theyâre pulling is less important to me than how and when. There are rules and regulations, and these take precedence over whatâs in the TOC. Youâd be hard pressed to find a court that would agree you had to do any weird thing just because the TOC said so.
My point is perhaps subtle, but if Roon pulls personal data at their own convenience I think itâs important to know what that implies.
To all of you saying I should close my eyes and think of England, thank you for your input, it is duly noted and I disagree.
Are you not from Norway? 
Yes! So why are they saying it???
Roon âpullâ data from your Roon server. Whether this contains personal data, I do not know. Personal data such as your name, email address, payment details are already on your Roon account at Roon HQ. When you login into Roon youâre details are matched against your login data to verify its you.
Are you more worried about Roon âpullingâ other data held on your machine. Like if you use a Windows machine to run Roon Server. Cross platform snooping!! I canât imagine that is happening for 1 second, there are many clever IT users here that would probably detect such a thing.
I would honestly be more worried about the Googleâs, Amazonâs of the world rather than Roon.
Any network based equipment thatâs connected to the outside world has the potential to release or have data pulled from it.
My understanding of GDPR is limited but as others have stated, relates to data controllers of said personal information and their duties to not share it, keep it safe etc.
T&Câs that allow Roon or any other organisation to âpullâ data from your computer is just the user agreement to allow them.
I would worry if @Danny managed to get hold of my photos of me when I was 2 years old, naked in the bath. That isnât going to happen because I keep personal data like that elsewhere and secure (as secure as I can be).
If you are still worrying about Roon and their access to your network, it might be time to cancel your internet service. Sadly this is the world as we know it.
Letâs just listen to music and have a laugh along the way.
Like here
Thanks but this is honestly besides my point.
I too encourage people to seek out entertainment forums when they want entertainment just as I seek out support forums when I would like support.
Hi @Hestepare
https://roon.app/en/privacypolicy
BY CONTINUING TO USE THE ROON SOFTWARE, OR BY CHECKING THE âI AGREEâ BOX, EACH USER HEREBY AGREES TO BE BOUND, AND HEREBY CONSENT TO, ALL OF THE TERMS AND CONDITIONS OF THIS SOFTWARE PRIVACY POLICY (INCLUDING WITHOUT LIMITATION, ALL OF THE TERMS AND CONDITIONS OF THE COMPANYâS STANDARD PRIVACY POLICY THAT HAS BEEN INCORPORATED BY REFERENCE INTO THIS SOFTWARE PRIVACY POLICY AS SET FORTH ABOVE), AS THEY ARE PRESENTED TO YOU AS OF THE DATE OF YOUR FIRST USE OF THE ROON SOFTWARE.
My understanding of @Hestepareâs question is by what method does Roon tech support access the logs. I attempted to explain the process, but he would like an official answer.
