They told us that our business is to provide a custom user experience on top of a streaming service and that is not something Spotify is interested in. They would rather the customer stay within the Spotify experience and avoid the Roon experience altogether.
I understand that line of thinking. I think it’s wrong (as do TIDAL and Qobuz) but I do understand it. They fear that streaming will become a commodity service. A utility company. They don’t want to become that, so they want to own the experience.
We’d move mountains to integrate Spotify. Our total addressable market would grow so much larger. It’d be a business changing event for us, the largest opportunity we have ever had. Same goes for Apple and Amazon. Unfortunately, we are a tiny blip on all their radars, even with our popularity in this niche. I personally don’t think they care about the niche, and Spotify is still only offering lossy content.