I paid via PayPal for my Lifetime subscription. I had multiple options with PayPal on how to pay.
pay the full amount in one go
pay over 3 months (no interest %)
PayPal credit with 4 months at 0% interest, after that interest is applied (your interest rate may vary to mine)
The 2nd and 3rd options softens the blow rather than paying the whole amount in one go.
After you’ve contacted Roon and expressed your wish to pay via PayPal, they’ll ask for your email address linked to your PayPal account. You’ll then receive an invoice via PayPal and your payment choice is up to you.
It didn’t take long for Roon to organise this for me, but be patient as if a number of you approach them it could take a little longer.
What’s the chance of Roon removing Lifetime subscription for a certain version?
Example. Version 4.0 is a MAJOR update, and it would require a new subscription, so we’re killing lifetime with version 4.0. Once version 5 is released, you’d ask to take out a new subscription (yearly/monthly).
It’s interesting that some - possibly most - of the angst expressed here is caused by the lifetime option. If the options were simply monthly or yearly, people might be annoyed by the increase but they wouldn’t have to wrestle with the complexity of the choices and the consequences of choosing (nor not choosing) lifetime versus the alternatives. I’m a lifetime subscriber but I wonder why this option is continuing to be offered considering Roon’s ambivalence and the sense that it’s contributing to the issues here, not helping with them.
Roon is as essential for me as any other piece of music gear or any other recurring service I pay for. It’s a fascinatingly complex thing - as a software and services guy for 30+ years, I’m constantly amazed at how much tech there is in Roon. Cores on various runtimes, apps across platforms, integration with Sonos/Linn/etc., RAAT, DSP, really robust database management including backup / restore, extensions, streaming service integration, library management, in-place update, and more. Plus, in my opinion, a uniquely gorgeous user experience with a coherent design language across fontography, layout, controls. I feel like I get my money’s worth and even though my lifetime sub insulates me from this price increase, I understand it.
The only thing I’d ask for is an increased commitment to quality. The Linn and ROCK issues this week are an example. Even though the bits that can break are running on infrastructural components hosted in people’s homes, Roon should still operate as a “service” with a reasonable number of 9’s in uptime. It can’t go “out” for a week or more as a result of an update. I hope you folks think about this as you go forward - you have scale issues and you’ve made your lives really tough by being so generous in your support of platforms and runtimes. It’s super tough to be “dial tone” when your product is as expansive as Roon and you choose to sim-ship everything. Minimally, you’d benefit from an increase in support activity on this forum as well as a better model for communication about issues and incidents. That would be a helpful start.
In any case, I do love the product and I’m grateful for it - it’s worth every penny I paid and I’m glad to see you making changes to increase the likelihood that you’ll be successful and stick around for a very long time.
I understood that Roon’s preference is that we do not purchase a lifetime subscription: an earlier explanation was that the company needs to live from recurring revenue and lifetime subscription was only there to generate a good cash position at the start of this adventure.
As a relatively long time supporter, paying annual subscription fees since 2017, I would like to understand if and how Roon rewards loyalty.
I justified a lifetime license by viewing this as an asset I would gift as part of my last will/testament to my offspring. They and their children’s children for generations to come will have a superior audio experience!
It should be clear that it is the lifetime of the product. Anything else is stupid. I doubt Roon would sue you if you included your password of Roon in the will for your kids to use it. Roon wouldn’t even care. It is Roons lifetime we are talking about.