Hi @William_Endelman ---- Thank you for the report and sharing this observation you’ve made with us, the insight is appreciated.
Moving forward, to give us a better sense of what equipment you are implementing may I very kindly ask you to pease provide the details of your setup using this link as a guide. Please also include a screenshot of your “storage” tab.
Furthermore, I would like to also have a better sense of what the failure you are experiencing “looks like”. Can you please verify if…
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You are receiving any error messages in the application when the issue occurs.
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My sense is that you are unable to add the mentioned external drive in the application (please do correct me if I have this wrong). Are you not able to add ANY watch folders at all , OR is it just when you are trying to access the external drive?
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My assumption is that there are no issues accessing the drive from the OS level, but please confirm this thought.
-Eric