I'm having a problem with Roon -- where do I report it?

(Roon Labs LLC) #1

Question about Roon? Having a problem? Start here.

Frequently Asked Questions

The Roon Knowledge Base with its User Guide and FAQ sections is great places to find answers to common questions or issues.

Here are a few places to start:

If you’re still having a problem and need to contact Roon Support, see below.

iPad Roon Remote Loosing Connection Every 30 sec [Resolved]
Strange – ROON collapsed after switching the DSP engine [Resolved]
iPhone app looses connection to library
Roon intermittently loses contact with airplay and raspberry pi
Roon remote on Minix [Solved]
Keeps skipping tracks, stopping mid track
Build 88 - Roon 64 bit (Windows) keeps crashing
Roon Remote won't connect
Trying out Roon what a mess
Roon won't start any more
Problem with playing 192kz files
WASAPI or ASIO! To Playing MQA On Roon?
Roon refuses to play from Tidal or local server
No Audio Devices Found-how to remedy?
Buffer not working
"TIDAL: This track is not currently available from TIDAL"
Roon not recognizing my Mytek Brooklyn ASIO Driver [Resolved]
Roon remote crash [Remote Connection]
Playing AAC files causing "modem-like" noises [Resolved]
Huge gaps in library
Android remote app...connection lost
Mcintosh displays 48kHz all the time [Solved]
An audio file is loading slowly - slow stutter on high res playback
Roon lost my Aries each day [solved]
Losing Connection to Core with Nexus 6P
Keep losing Roon connection
Roon 1.5: Problem with Merging NADAC
Roon remote stopped working
Blue Sound player missing from Auduo Settings
Can't login to TIDAL account
Track refusing to play [Ticket Open]
MQA file playing as CD quality
Newly added albums appeared but do not play
New Installation
No Audio from squeezebox Duet, SB2 or Boom
Random TIDAL tracks skipping
Can not find my new NAS library
Tracks disappear after clicking play
The only way to get remotes to connect is to reboot the NAS (RoonServer)
Radio stops after each track and shows wrong "similar to" text
Roon Not playing files - skipping them
Roon cuts out continuously, starts on its own, etc
Slow TIDAL performance & errors
"Apowersoft_Audio" - New Audio device connected to Core
Problem deleting albums from NAS [Solved - Albums moved to Recycle Bin instead of being deleted]
Loud pops when Roon switches tracks playing Redbook, hi rez, etc
Music almost never plays
No Tidal: Network Error
Can't Connect To Core After Inactivity
Screen blackouts after Roon installation
SONOS grouping issue
Getting Started
Roon running slowly!
LG V30 Andoid app - Clicks and gaps
Sonos grouping issues since Roon update
(B334) Pause causes Roon to lose control of Sonos device
Transport: Failed To Load Media Errors with Tidal
When playing MQA content in Roon (Antipodes DS-GT) - “TIDAL media is loading slowly..."
Library continually scanning and deleting tracks
Unexpected error loading album. Please try again later
Slower since updating
Midi output quits
Tidal load lag since update
Anthem STR Preamplifier: Producing audio artifacts under certain conditions (pops, white noise, and static)
Roon usually won't recognize my Mytek Brooklyn
Connecting remote devices
Nucleus drops off line - or very slow to play
Cannot set up remote
Since latest 1.5 update, anyone else getting intermittent pops and clicks randomly on tracks intermittently?
Airplay with Sonos One - No Sound
Hiby R6 DAP - Roon App Crash
Roon temporarily unresponsive before showing info about new song playing
Progress bar stops while music is ongoing
Transport not available message [Solved]
"This track is not currently available from Tidal"
Audio zones disappearing on Mac Mini
Slower TIDAL performance
Multiple Roon Remotes accessing one instance of RoonServer?
TIDAL performing slow
Albums appearing in library although folder and files do not exist [Solved]
Track remain in playlists - although track deleted or hide
Roon will stream MQA, but not play purchased MQA album correctly
Roon skips tracks on slowdown
Build 334: Connection to Roon Ready devices has been unstable
Ringing on music files
Roon not able to locate Devialet core amplifier after download
Missing thousands tracks anda cover artículo in music files
New update of Roon : audio analysis returns to 0
Android phone connects to Roon core on laptop but can't get music to play through amplifier/speakers!
Can’t log into Roon
Lost Music Files loaded from my library
Disconnects from NAS
Difficulty changing library to new computer - have tried all listed processes
Core was used on a different network and now iOS cannot connect [Resolved]
Devices and Music Files Missing After Upgrade to 1.5
Build 88 - Keeps crashing after about 1 minute (when Tidal is enabled)
Error: No audio devices detected [Solved]
Naim Uniti Atom Upsampling problems
New setup. Can't import from NAS
Roon no longer recognizes Directstream DAC as audio zone
Squeezebox Radio playback issues
Volume issue on hi-res playback
Ver 1.5 cannot see networked devices
Missing Airplay device
Streaming Radio Crashing Repeatedly
Trouble with internet radio station
Working fine yesterday but nothing today
Stream to JRiver MC24
"No audio device found" then Roon shutsdown
No music import from Cocktail Audio X50
Missing All Album Artwork Lately
Roon not recognizing core
Audio analysis info [Analysis Stuck]
Playback issue to Bryston
Reset search option? [Solved]
Issues when playing 192 and DSD files
No Audio Device Found, redux
Roon will not open
Playback and zone switching issues
Roon repeat stop and go & low quality than Kazoo!
Roon not connecting with my DAC, Ammara is & Tidal is
I can not open Roon on Windows
Discover Screen Hangs
iPad could not find music on my Roon Core
Connecting from MacBook pro to Oppo BDP 203 Streaming Can't connect
Roon Core/Meridian Endpoints disappearing
Duplicate albums again
Issue with Roon/microRendu/Project Digital S2
Nucleus cant find enpoints/music zones [Resolved with reboot]
Slow to start local album playback in Roon
Audio output zone Images Missing
File Copying (for Import) is hanging
Roon player on macOS fails to start playing radio channel
Song titles quickly change without playing
Setup for pc with asus stx11 sound card, no sound
Instability in new Nuc setup [Potentially Resolved - failing SSD]
Roon stuck scanning
Can't log in Tidal while in Roon
iPad Roon losing control bar when flipping between apps
Playback problems and remote disconnects in 1.6
Tidal search not working
Airplay stuttering issues
iOS 12 Roon client lockup
Windows Roon Server / iPad client
Android app dropouts
Musicvault M7 - Can't get Roon to work - it was working [Resovled]
Playback problems and remote disconnects in 1.6
Roon Connection issue
Library and all network devices disappeared
Tidal not working in Roon, works outside Roon
Playback stops within a few minues
RoonServer stops running on ROCK
Import iTunes into Roon Nucleus
No connect to my linn majik dsm 3
Pioneer N-70AE no longer working on USB
Is adding to Library from Watched Folders Automatic?
Can't connect to Roon Core - connection keep resetting
WiFi Issues - Help Requested
Missing Album after initial load?
Streaming drops using Roon on MacBook Pro to Naim Uniti Nova
Crash report / Mac 10.10.4 / Version 1.0 build: 30
Changed my Ambre for a New Ambre (SOLVED)
Dropouts when using playing back to remotes
Roon can’t play to Cary DMC 600SE
Connecting Mac to Antipodes
Audio devices for Devialet Air and Airplay missing
Slower performance since update
Nuc and Rotel not enabling
Tidal not play music via roon
Tidal Dropout Problems
No Audio Devices found (Chord Hugo)
Tidal won't login after latest roon update [fixed in 1.3]
Every album imported is duplicated
Roon can't locate library
Connection to the roon server on NAS
Internet radio drop outs
Device stuck in Fixed Volume Mode
My Playlists in Tidal are missing [Solved]
TIDAL performing slowly
TIDAL performance in Roon is slow
Very very low through my Ayer DSD DAC [solved]
Gapless playback problem
Ayre not staying on as an end point
Sonos playback errors - "Roon lost control control of the audio device"
Roon Bridge Linux not visible
Roon App loads but cannot get past select core on this PC
Folder with 5 versions of the same song - only 2 showing up
Suddenly the audio cuts out, but the continuous piece to play
Error when play with Qobuz
TIDAL no track found
Build 88 Add To Library Not Working Properly
RoonBridge Zone drops with 1.3 build 208
Roon's Failure to Load Music
Airport Express cannot play TIDAL MQA content
Singxer SU-1 + Aqua La Voce S2 DAC
Spinning disk on mac
Can't find my HD tracks download in roon [Resolved]
Playback stops - Tidal
DSD + network?
Issue with convolution filter and internet radio
Roon reports having problem loading my database [Resolved]
Songs cut short
Every album imported is duplicated
MyTek 192 DSD Losing Lock Switching Sample Rates
Roon not loading database, help please
Tidal - bad user name or password [Resolved]
Roon core access disappeared
I can’t find some of the folders in my own library
Daily problems with starting Roon
App on android rarely finds my innuos zenith
Roon 310 crashed on startup [Resolved]
Tidal Login issue - bad username
Blue Sound devices have disappeared from Audio options [Resolved]
Roon Core pegging my CPU when in full screen on macOS
QB9-DSD + RPi - Issue switching sample rates [Resolved]
Audio Device Issue
OPPO HA-2 native support
I can not access my antipodes server
Crashing while setting up audio outputs
Can't Access Core in Build 194 Linux Core
Roon is stuck scanning files
Qnap 253a to oppo sonica dac(usb connection)
Tidal Playlists through Roon are "failing to load"
NAIM Core not recognised by Roon -
Audible clicks between tracks
Macbook remote losing connection to Musicvault M7
Convolution - not working for USB but WORKING for Toslink/Optical
Lumin D2 not recognized
New database with old problems
Re-connecting my Roon
Where do I share my questions with ROON?
Os mixer problem with new Mac mini
Nexus 6P (Android 8) & P8 lite (Android 7) remote troubles
Roon Crashing in Macbook Mac OS sierra Out of nowhere
Stuck on white screen with Roon logo (mac) [Resolved]
Sonos connection drops frequently [improved build 207]
I have a question why iphone x does not see audison with DAC TEAC
Daily sign in for iOS Roon remote is required
0 identified, analyser not always analysing, how to update Roon? (1.2, b165)
RaspberryPi connection issues [resolved]
Disappearing Albums?
DEQX HDP5 gives error "Transport: Failed to open the device" [Resolved - USB type A to type B cable between the USB input card at the back of the DEQx and the bank of USB inputs under the power supply]
Playback issues
Regular momentary break in playback
Audio devices not appearing
Alert: TIDAL: tidal_network_error [AWS outage]
Multiple Windows Remotes
No Sound on Some Tracks
Playback stops after 60 seconds
Random Power Shutdowns: NUC RoonOS
Metadata (cover art to album association) messed up, what to do?
DSD files not playing in Roon with HQPlayer [Solved, MIDI volume]
No album covers in Roon app for Windows7 [Resolved]
Zone problem of disappearing
Roon remotes do not connect to core
Native DSD playback via USB to Bryston BDA3 - white noise
File loading slowly [Solved]
Can't play TIDAL in Roon
Remote connectivity issues - iPad & iPhone
Roon Remotes' intermittent struggles with connectivity
Program won't load past intro splash screen
Roon is preventing Windows from sleeping [Ticket In]
SOLVED: Trouble with adding radio stations
Issues Playing TIDAL Content [Solved - Cleared TIDAL Cache]
Roon does not see bluesound node 2 device using macbook air as core
Lost most of a playlist and some tracks declared unavailable but are playable from the album they are on
Playback stops randomly (build 401)
Roon sounds like a machine gun after update [Fixed in Build 234]
Roon sounds like a machine gun after update [Fixed in Build 234]
Can't Access Core in Build 194 Linux Core
Some internet radio plays, some don't
Can't see local files on Roon [Solved]
1.3 Roon lost control of the audio device (when starting DSD playback) [Resolved - 1.3]
Windows 10 to Sony STR-DH750 Issues
Tidal on Roon track failed to load
Unable to access Tidal via Roon (suggested fixes from Knowledge Base not working)
Locked out of Roon [Solved]
Roon Remote (Windows) 'Not Responding'
Finding iTunes library
Issues with Roon remote after adding a Switch
Roon crashing and computer freezes
Roon update link does not work on second windows machine[answered]
Grouped SONOS issues
Trouble with qobuz playing hi rez qobuz
Since today, Roon stopped playing my library (but streams radio and Tidal)
AWOL Endpoints?
There Was An Issue Loading Your Database - Why Is This Appearing?
Roon remotes not connection to Antipodes Server
I cant Login to Tidal from roon
Favorites frustration
Search slow when signed in to Qobuz
“Media loading slowly”
Roon takes minutes to start + general slowness
Roon just repeated skips to next track
Tidal won't login after latest roon update [fixed in 1.3]
Roon does not output to my Mytek DSD 192 DAC nor to HQplayer [Solved, DAC config]
Transport: Failed to load media
Endpoint Not Showing Up
Certain artists won't load, but if I look up their albums, they're all there
Not all Bluesound devices are appearing in Roon
Tidal Master audio - sounds terrible and pulsing noise
Core is no longer visible in my network?
New setup Roon server - no audio from Auralic Aries
Can't get roon to connect
Sonos "Playbar" disappearing
Remotes disconnect from Core after some time
Amanero 384 combo & roon/microrendu
Thecus N2520 + fail to add network folder
Can't get roon to connect
Tidal breaks and crackling noise
Android "buttons" are slow to respond / don't respond
Every time I start Roon I get the message: There was an issue loading your database
My Laptop will not connect to Roon Core no matter what I do
Problem setting 14 day trial
Roon erkennt Geräte nach deaktivieren nicht mehr
Tidal media is loading slowly, occurs always with MQA and sometimes with non - MQA
Tidal won’t work anymore
Spontaneous re-indexing and old albums appearing as recently added
Occasional dropouts with Microrendu endpoint
No Audio Output Options In Roon 1.2 (build 168)
Roon, windows and RAM
Tidal won't login after latest roon update [fixed in 1.3]
How to change the Date Added?
Can't find audio devices
Roon Status = "Corrupt Build", "Not Responding" (Windows) [Solved]
Amount of tracks on playlist differ between TIDAL and Roon
Losing Music from QNAP
Airplay: no Album Art on Yamaha Receiver
Roon 1.2 - No audio devices found [Solved]
Not connecting to NAD M50.2
Partly loaded album covers [Resolved]
Audio tracks skipping
Playing at max volume (regardless of level) until touching the volume
Chord Poly, Roon, Tidal track not available
Squeezebox: mute is not mute
Export/New Folder Not Working [Resolved]
Roon not correctly reporting M-DAC+ modes
Trouble playing Radio Station
Problemo: Duplicate music folders in Storage section in settings
Build 157 not playing M4A files
Why I VERY nearly didn't Renew my Membership
Many duplicates with wrong network path
Gapless Playback
Skipping tracks before the end
Favorite Albums Not Showing Tidal[Ticket in]
Many missing albums[Solved]
My High Res R.E.M. albums have disappeared, replaced by Tidal versions [Solved]
Tidal keeps breaking on me
Windows or iPad Controller - Device Setup crashes for somes devices
NAS Issue - "Unable detach Volume" [Solved]
Missing albums / tracks
Roon core not finding roon ready device
No sound via HQ Player in Roon
Roon hangs at the end of a song
Core is no longer visible in my network?
Throwing a party tomorrow night and can't get ROON to open on the Core
Issues With Roon and Hqplayer
RoonServer requires stop/start to get Tidal working
The images are missing from album covers
Tiny mouse cursor when mouse hovers over certain screen elements
Nucleus+ and NAS connection dropping
Roon losing core
Throwing a party tomorrow night and can't get ROON to open on the Core
DSD Playback Stopped Working
microRendu with Roon
Build 147 Roon update caused database update
Of 12 tracks, 12 added, 0 identified
Roon continues to crash
Can't load my music library
Sonos Play 1 Discovery Issues
Can't see Chromecast Audio in Roon [Ticket open]
Connection unstable and slow user interface
"No audio device found" and no sound. Roon worked fine for months until now
Server shows "initializing" - Android app can't connect
Errors after changing to new external usb disk for library
Keep losing wifi connection to Roon Server [Resolved]
Qobus playback interupted
Roon skips all stereo tracks
Scans 7000 tracks imports only 5000
Ipad endpoint with bluetooth
Remote loses core
Remote loses core
Remote loses core
Hegel H360 Not Playing DSD [Solved]
NAS Connection Lost, USB drive connected to NAS still present
Sonos dropouts (Roon lost control)
Issue with TIDAL (via Roon) and a Peachtree Nova 300 [Resolved]
I Cannot connect to my core [Solved: Newer QPKG required]
Internet radio some URLs seem not to work any more [Resolved]
Tidal constantly syncing [Resolved]
Help needed with tracks / albums that incorrectly appear as multipart tracks
Roon won't play [Resolved]
Tidal Pausing Problems
Trying to play anything just see the available tracks spin by [Resolved]
Allo isolator - Roon recognizes the bridge but DAC is silent
Problems With Backing Up Roon
Roon can't find Auralic Aries [Resolved - Firewall]
Behavior on NAS reconnection?
Deleting Duplicates permission denied! What went wrong?
Wrong album art in overview
Network problem
iPad can't connect to Roon server - even wth IP address (Roon 1.2 build 147)
Sonos System unavailable ?!
Build 161: iPad seems to take longer to initially connect to Roon server?
FLAC files have backgroung chatter [Solved, Exclusive Mode]
V1.2 Build 161 Mytek Brooklyn losing lock
No Music at all
Optical or RAAT/Wifi
Device Initiation fails - but I still hear all the music!
Continue Dropout
Unable to use 'Copy/Paste' when editing Version
Songs have bad distortion [Resolved]
Playback issues with the dCS Upsampler (Build 298)
Problems importing music
Missing Tracks In Roon
Build 247 Audio Loss after Update [Resolved with new build]
ROCK problem after internet radio stopped abruptly
Roon is extremely slow - long break between titles or search
QNAP 1282t 4.3.3 server setup not found "Looking For Remote Libraries"
Roon Server Migration issue - iMac to sonicTransporter i5
No Audio Devices Found
DSD play problem on HEGEL HD30
Tracks available on Tidal but unavailable on Roon
No Volume Control and Play Starts at Max Volume
Sorting out my music library
Devialet Ethernet problem with the Companion [Resolved]
Zone grouped Naim Muso and QB - Only have sound from Muso
Roon and Tidal glitching
22 Files Have Gone Missing In ROON But Appear In Other Players
Roon and Tidal glitching
Roon loads but wont play anything
Can't find WASAPI drivers
Roon remote (Android tablet) - Grouping Endpoints while in an idle state
Remote connection problems with iPad
Noise on DSD up-sampling with a Vega Dac
Couple of things in latest release on ROCK
Problem assigning output to channels other than 1 and 2 on the Mac
iPhone7 not connecting
DSD via DoP problems (Raspberry Pi?)
"Machine Gun" Noise On Windows
Build 234 stops every few minutes
Roon/Tidal Issues
Connecting to Anthem receiver (HQ Player error message)
Roon popping when playing music
ROCK not responding to mDNS queries [resolved 1.0.75]
Inscrutable User Interface
Roon forgets the first track at my imported music
No music playback
"Cannot load app"
Can't enable MSB Analog DAC via USB on windows 10 PC
There was an issue loading your database (b154)
Roon loses audio zone
microRendu with Roon
Beginning of track is cut off
DAC displays incorrect sample rate at random [Singxer Driver Not Ready]
Can't mount shared disks on a Apple Airport Extreme [AFP Mount]
Transport: Roon lost control of audio device
Audio analysis completed, but I'm still getting stuttering
Skips Songs / goes quiet [Resolved - Other applications prevented Roon from fully updating]
Loss of Sound after 5 seconds
Problem adding Tidal albums to Roon database
Roon does not take over all titles on some CDs
Error loading Convolution Filter [Resolved]
Roonbridge and Teralink X2
Remote connectivity issues - iPad & iPhone
Music suddenly turns to pink noise
Using ipad, can't select audio device
Roon server stops allowing connections
Devialet with CI and roon
Playlist and like gone
Multiple Forced Rescans Needed After Reopening Roon
Streaming problem for the first 2 / 3 tracks of each album
Screen Artifacts in Roon on 2010 Mac Mini [Resolved]
Issue with Playback design MBD5 + USB-XIII
Unable to play any Tidal song out of Roon
Issues with ID40 and ID41 cards
Every ten or twenty miutes the music from Tidal cuts out [Resolved]
A little convolution problem with DSF tracks [Resolved - bad file header]
Album Art not displaying
iFI Audio iDSD Micro - DSD512 capable but Roon displays DSD256 as max
Can't log into Roon! [Resolved]
Album cover art continues to disappear slowly but surely
Tidal album import is slow; CD album import has no Roon artwork
Roon 1.3 core crashing on mac mini after client connect [Resolved - Energy Saving Settings Were Adjusted]
Tracks "play" in 1-2 seconds?
Roon crashes constantly
Running Roon in Docker and it pauses and looses audio device
iPad/iPhone keep disconecting from the Roon Core on a QNAP server [Resolved - reinstalled Roon]
Roon 1.3 on sonictransporter i5 unstable (connection loss, hangs)
New audio renderer/zone in roon server
Build 218: Transport: Failed to select Roon as the current source [Krell Vanguard Digital]
Duplicates keep showing up in albums
Really slow core
Playlists Incomplete
Some files became 'Unavailable' from my playlist and other issues :-( [Resolved]
Roon has trouble with large albums? Audio break-ups
Network share location issue after Windows 10 pro creators update [Resolved]
Bose speaker works fine with OSX but on Windows it skips through songs (local and tidal)
Roon server no longer functioning on windows 10 PC [solved, antivirus messed up]
Apple Server Crash [Resolved]
Trouble with playing TIDAL content
Half my music no longer shows up and new additions also do not show up
Roon wont recognize my audio devices[Solved-ish]
Roon login issue
Internet Radio - Unable to change streams from iPhone
Windows 10 update - Cant access Roon
Roon Remote crashing Samsung Galaxy S7
Yet another importing issue/question
Roon + Sonos not working
No audio on some songs
24/192 files breaking up [resolved]
Android wifi problems when trying to use Roon
No sound from Roon again
Tidal cover art missing [Resolved]
Roon Music not streaming to Airport Express
Roon and Dirac won't connect
Roon keeps crashing after audio zone changed
Lost Audio Outputs via Roon
Roon forgets the first track at my imported music
Backup not running
Roon not starting Windows 10
Library disappeared
Roon Hanging on Identification Step
Remote Can't find core on SMS 200
Tidal has dropouts while playing 16/44 in Radio Mode
Regular Roonserver crashes?
No artists found
Tidal login issue "network error: please check your internet connection"
Roon server crashes when editing watched files
Tidal not working, Playlists unavailable
Roon Will Not Connect with Remote App Devices
Roon Will Not Connect with Remote App Devices
Tidal songs won't play in Roon
Album art intermittently disappears on remote devices
Roonserver constantly using network and CPU?
Roon and Antelope Audio DAC issues
What's the minimum effort core re-scans embedded metadata?
Playback issues with ROCK and RoonBridge
Tidal playback stops frequently
Roon Core does not respond
More than 4 days for loading my files?
Tidal transport failure
Playing slider does not progress
No audio devices found NUC - was working great
“TIDAL media is loading slowly. This may indicate a networking or connectivity problem”
No support after inordinate time gap
No log in with Tidal
Android app having trouble finding Linux Core
Seeing Garbled Fonts?
Tidal error when looking at my favourites[Solved-ish]
Roon is Crashing
No Audio although "Roon Ready"
Loosing Meridian endpoints
Samsung Tab2 - Problem loading TIDAL content
1.5 update problems
TIDAL slow playback problems
Airplay stuttering
Multiple Roon crashes and disappearances from network (Micro rendu + ATP )
Roon shuts down on it's own randomly
Lose connection from NAS!
Missing System Output
Fire HD10 finding the Roon Core
Roon skipping ahead to next track without playing music (Mac Mini)
Can't login into Tidal
Trouble updating Firmware on Server to 1.5
Audiolense Convolution Filters in Roon [Resolved - Build 298]
RAAT Error: Connection refused
Stuck Adding Music - 0 added, 0 identified
Roon Server and NAS not connecting [Solved]
Lose connection from NAS!
Iphone X and Roon
iOS Roon app disconnecting and reconnecting
Tidal Playlists are empty
Roon stops playing (Ubuntu Server Core)
LG V30 Andoid app - Clicks and gaps
Tracks stop mid-way
New Installation
Playlists transfer [Resolved - XML file issue]
iOS Roon app disconnecting and reconnecting
Roon can't find Redcloud Directstream Jr
Tidal tracks not playing, can search, can browse, can view
Synology DS718+ incomplete listing of tracks until a reboot
Roon lost Control of The Audio device
Streaming issues - both Tidal and internet radio
Roon Core crash, can't connect
Configuration problems with PRIMARE DAC 30
Lose my library every time I shut down
Albums shows multiple times in "most played" sort order
Cannot add album to library
Tidal Still not Working
Dragonfly Red Audioquest
Roon iPad not connecting to Core
Roon can't find Denon receiver after backup and restore
Creative SBZ Series ASIO : "Device Initialization Failed"
Won’t play next song in the queue
iPad Air connectivity issues after trial period
Grouped Zone Playback gets stuck - BluOS + RoonBridge endpoints
Roon Remote Crashing (iOS) [Resolved]
Lost all my tidal lists..also tidal log in issues
Roon initializing
White Screen with Logo only
Cannot add Network Share
Crash all five 5mn with the last update[Fixed, media crash]
Roon dropping Sonos endpoint after approx. 20 songs
Lost connection with Bryston BDP1
Roon skip through tracks on playback - Restarting RoonBridge fixes the issue
”Dropins” before the song
Playback has not been stable with B334
No dsd on my new laptop windows 10
Internet radio not functioning properly
Roon 1.5 Build 334 - Endpoints not recognized (RoPieee and Chromecast Audio)
Roon on Mac - unable to connect QNAP NAS
Build 333/4: unable to play music through my Sotm 200 Ultra
Build 276 Android drops connection can’t find core
Today I rerun the roon but is not worked
"Track is not currently available on TIDAL"
Clicking Add Next in the last few seconds of a playing track crashes roon
Roon not discovering Devialet
ONKYO DP-X1 update and USB connect problem
Problem streaming to Bluesound Pulse 2
"Add Watch folder" button issue
Problem starting Roon Radio
Roon adding Tidal albums to my library unrequested
Roon crashes under Win10Prox64
Roon crashes under Win10Prox64
Garbage sound each time I select a different album
iPad Pro album artwork and connectivity issues
Adding library on NAD M50.2
Transport: Roon lost control of audio device (Linn Klimax DS/1)
MacMini on High Sierra having issues communicating with external HD mounted to airport extreme
Issues after setup
Can't ungroup Bluesound devices in Roon
Adding Internet Radio issues
, versus . in DSP EQ
Roon core connection lost to backup folder after startup or reboot
Roon does not see Mytek Brooklyn DAC
Trouble logging in to TIDAL
Sound bar not moving no sound
Roon keeps sputtering until it finally crashes
Roon detects my PC's sound 7.1 but cannot to set to 5.1
DSD 64 no sound but seems to work [Resolved]
Sonos - Lost control of audio device
EC Living TANA SL-1 , Apple Airplay
Network share disconnects after reboot
Build 269 issue - wireless connection to ROCK
Bryston bdp2 digital player
TIDAL media is loading slowly error
Roon stops playing after 20 minutes or so, sometimes more fequently
Build 269 causes a problem with my NAS
Updated Roon to the latest version and Mac crashes
Roon stops playing after 20 minutes or so, sometimes more fequently
Roon stops playing after 20 minutes or so, sometimes more fequently
Roon stops playing about 90 seconds into a song
Updated Roon to the latest version and Mac crashes
Application install post-update failed
Cannot delete album from Roon
After adjusting settings in Integro iPad remote will not connect to core [Resolved - Firewall]
I have two of everything; like Noahs Ark
M4As producing "tac tac tac noise"
Crashing on MacBook Pro (OSX 10.12.6)
MacBook Air - Stops once per session
Roon won't sign in
I´m not able to connect my Tidal account
Android App Hard Crashing - may be Oreo related [Ticket Open]
No Qobuz connection
Roon no longer seeing sotm sms-200
Old albums appear as new
Roon Login - "Unexpected Error" message (Win8.1)
"Audio File Loading Slowly" with 2012 Mac MIni [Resolved]
ROON/AIR Devialet Issue
Issues with seeing endpoints after switching Cores
Roon does not see Mytek Brooklyn DAC
Multiple Sonos-Airplay Devices - How to remove?
Volume limit prevents speedy adjustment from max after reboot
Remote connection issue to Mac Mini
Login to my TIDAL account
Unitiserve error
Roon + Qobuz playback issues
Sluggish performance on trial
Sluggish performance since update
Searches hanging
Remotes are disconnecting from Core
Displays Are not showing anymore
TIDAL experiencing slow performance
Roon internet radio and USB issue Soulution 540 DAC?
Chromecast isn't showing as a display zone
Mal function of Roon labs app
Losing connection to Amp/DAC after pausing for a few minutes
No Network Error no Connection
TIDAL playback trouble with NAS Core
Connection of Pro-Ject Stream Box S2 Ultra Roon Ready
Roon silent for three days, now, Tidal songs won't play
Problems with TIDAL Hi-Fi **In Roon Only**
Tidal failing to play in Roon
Intermittent slow searches
Slow performance since update
Roon and Bluesound Node 2
Upgraded Mojave - Now Roon can’t find it’s database
I can’t use tidal I get error message album on on tidal and then message too many errors
Search results are slow to load
The app keeps closing
Amare Musica Diamond Server as RAAT
Moving playlists to a new core
No output from server to DAC
Can’t get tidal to work
Can’t log into tidal on roon
Chromecast Grouped Speakers Not All Playing
Windows 10 update - Cant access Roon
Organizing music files
Roon cannot find Chromecast device
Only seeing Roon logo on Web Display
Question about displays in Roon on FireTV
Installed Roon, Now No Audio
Installed Roon, Now No Audio
Remote device having trouble connecting to Nucleus
Roon display dont update when a new song/album is played
Roon identification process hanging
Seem to have lost my playlists
Remote connection failed
Meridian Zones (MS200, 218, & ID40) intermittently disappearing then reappearing
Slow search and overview
Occasional search slowness
Roon wont connect to tidal
Issues Playing DSD from NAS
Cannot sign into the Roon app - it’s reporting Network Error
Roon app connection fails to connect to nucleus
Experiencing slowness with Nucleus
OpenGL error when trying to use Roon
Volume Changing By Itself
Roon remote issues
TIDAL Playback Issue - Mac Mini
Cannot connect to Roon on QNAP TS-451
Variable search performance
Cannot connect to phone
Microrendu skipping tracks unable to play with roon 1.6
OnePlus mobile update Roon 1.6 problems
My connection is gone too
Roon remote connection fail
iPad cannot find Roon core running on a PC
Roon not recognizing my server
OSX User Trying to Justify $119/yr
Playback pausing unexpectedly [Resolved]
Roon pauses randomly
Resync delay problem with SBT into Meridian Speaker
Disconnects from NAS
Suddenly its VERY slow
LAN has different IP range than WiFi
SMB path to USB drive on a Mac
Roon Playing on speaker but not actually -- its stuck
Controls Slow Response
Overview and playback slow after update
Tidal login fails
Remote connectivity issues - best networking practices? [Resolved]
Will not be renewing [Resolved]
Build 88 - Roon crashes on startup
Issues since update and trouble logging in
Can't find my devices after fixing a wireless network problem
No audio devices in core
Volume jumping to 100%
No Audio Devices Found, Help! [Resolved - Using a different USB cable]
Roon on my new Naim Uniti Nova [Solved - Updated Naim Firmware]
Very strong distortion [Resolved]
Roon does not load Tidal albums and artists
Roon randomly stops playing [Resolved - New USB Cable]
Can not open the roon
Roon Bridge on Mac OSX restart loop
My first issue with Roon
Android Remote does not connect to Core since last update
One ALLO transport skips songs without playing, other two work fine
Connection Failed (Build 334) [Resolved - Storage space full]
Cannot Connect to Google Mini [Resolved - Disabled IGMP Snooping]
Chromecast not showing up [Resolved - Router firmware update]
Trouble with networked dac
Chromecast from Roon to Sony KDL55XD7005 [Resolved - Firewall]
After upgrade to 1.5...networked audio devices are missing [Resolved Mac firewall reset for RAAT]
Roon Server continually crashes
Roon doesn't see hardwired Bluesound equipment
Unable to play Tidal
Roon doesn't see hardwired Bluesound equipment
Roon not showing on network [Resolved - Windows Firewall]
Roon app: working an a phone – not working on a a tablet [Resolved - Tablet on guest network]
Nucleus+ and Tidal issue [Resolved - Fixed using Google DNS]
Rock - Cannot stream from Tidal, only from local drives, after 1.5 update [Resolved - Router firmware update]
Tidal disconnect [Resolved - Reboot Core]
W4S Modified Sonos not connecting to Roon Core
Playback issues - iMac Core + MacBook Pro endpoint
Tidal disappears from Roon
Roon v1.6 - Roon Software Server Constantly Reboots
Gary Moore albums do not appear in Roon
iPad remote can't find Core
iOS Roon remote disconnecting
Only detecting 1 of 6 BlueSound devices
Musicvault M7 - Can't get Roon to work - it was working [Resovled]
MQA file playing as CD quality
Roon remote not finding core [Solved, Windows update reverting default firewall]
Playback issues with ifi DAC
Issues with Roon Remote on Iphone
Tidal connectivity and login issues
Roon crashing after Mac OS Update
Local audio not found on remote computer [SOLVED]
Folder is not available or deleted after reset
Roon wont recognize my audio devices[Solved-ish]
PC not recognizing ROCK NUC
Remote "Failure to Connect"
The topic is "I'm a lousy computer operator"
Playing in double time [Solved]
Roon just started playing garbage
Chromecast lost control of playback errors
How is it possible to delete data for an old album
Song titles quickly change without playing
Can't get roon to play music
Problem getting iOS App to connect to core
Constantly crashing. Is there any actual support?
Setup Audio in Roon [resolved]
No sound from Tidal after update to 1.5
Ayre not staying on as an end point
Progress bar impacts sound quality
Roon can see the SONOS end point, but can not stream to it [Resolved]
Roon won't open past the loading screen (Windows 10) [Resolved]
Sound is dropping out during playback
System Output/Bose Audio Zone Skips through all songs
NO sound at all PC to Marantz 8801
Continuous scanning
Roon not playing since last update [Resolved]
ROON with M2TECH HiFace 2 [Solved, Firmware update]
Roon has quit playing!
Malfunction-Roon skips from one track to the next instantly!
Roon 1.3 crashes: Can't log in to Roon Core after update to macOS sierra 10.12 [Resolved]
RaspberryPi connection issues [resolved]
Parametric EQ - values entered are overwritten
Hegel H360 internal DAC
Roon remote cannot find remote libraries or core [resolved]
Crashing on mac quite regular; once per day
Have to reboot Sonos Connect - "Roon lost control..."
Spinning wheel goes on and on after slight change in iTunes
Mac Roon client fails to connect to remote Roon Core
iPhone and iPad no Longer Connect to Roon
Two of three SQUEEZEBOX devices will not connect
Missing Bookmarks (and editing questions)
The neverending logon
All album and artist art disappear after migration
1.3 - Sonic Transporter not connecting to remote
High CPU usage after adding new files
Roon running very slow
Samsung Galaxy S9+ Remote Issues [Resolved]
No DSD512 Sound with my iDSD micro
Connection problems: Track gets skipped
Search is slower since adding Qobuz
No Audio Output Options In Roon 1.2 (build 168)
Jumps through whole album in 10 secs and no audio [Resolved]
Roon using Synology NAS - Setup Error?
Intel NUC HDMI output suddenly gone silent [Resolved]
Roon Stuck Adding Music to Library [Resolved]
Roon won't open. Non-responsive
No album art in albums library view
Roon skimming through all the song
No playback anymore, neither from library nor Tidal
Roon playback hangs over 1 song on Linn Akurate SDM
Roon not working consistently on MacBook Pro
Problem with TIDAL - Sync Playlist
Roon crashes when I add or delete tidal albums from the library
Roon not seeing music on my NAS drive [Solved]
Losing connection to Roon Core
History: odd behaviour [Resolved build 200]
Roon losing connection [Resolved - New Router]
No Audio Output Options In Roon 1.2 (build 168)
Roon skipping ahead to next track without playing music (SonicTransporter i5) [Resolved]
Dropouts towards the end of long tracks
Strange Problem with Track placement in Roon
Roon can’t find my NAS yet (music in shared file). Any tips?
Losing Rendu audio zone [Resolved]
RoonBridge need to be re-enabled on the server at each reboot
Mac Mini + Uptone USB Regen + Hegel H160
Streaming quality
Roon "losing" albums
TIDAL probleme de connexion sous Roon
Roon + cocktailaudio x45
Running very slow on iPad mini
There is a big noise when i directly unplug the power of the linux server
Single zone - "An audio file loading slowly..."
Audio devices gets reset after each Windows 10 build update
Can’t Login to Tidal, what can I do?
HQPlayer no longer outputs [Solved, Restart]
Masters (Tidal) album not visible in ROON
Distortion caused by some Tidal tracks
History STILL not working properly and now a new issue [Solved with update to Roon 1.5]
Tidal login fails - no issue with password or account, this is 100% ROON
TIDAL "Syncing Library Now"....nothing being added
Roon and Ryzen - high CPU usage?
Roon + iGalvanic
Distortion and cracks while playing Audio (Simple Minds Hi-Res FLAC)
Roon doesn't see Auralic Altair
USB audio interfaces not recognised by Roon
Japanese Word Display Failure + Shut Down When Delete Songs + Edit Songs
Error retrieving account information [Solved]
Roon/Tidal not working properly [Resolved]
Moon Ace connection problem
Roon Core in Nadac Cant Connect to Remotes
Atoll IN300 connected via USB not working
Audio issues over WLAN
Tidal Plays without droputs on Bluesound node 2 but not Roon
Chord 2Qute (visual only) glitch with Roon
New music not showing up in Roon
Managing audio devices on remote
Second computer Mac, with hqplayer integration
Downloaded OS X update and now Roon won't play
Trinnov first time setup [Answered]
Sonos - "Lost control of audio devices" ("Play:1") ("Playbar")
I got the error "Transport: playback error endpoint device init failed" only with usb DAC!
Singxer SU-1 USB Audio Bridge, HoloAudio Spring DAC
Roon opens with no music in library
Roon does not scan audiofiles on Synology DS415+ NAS [SOLVED]
Network dropouts OS X 10.11 (El Capitan)
Roon issues with Airfoil on Mac [Resolved]
Sonicorbiter SE + DAC - Needs reboot before listening sessions and experiencing occasional dropouts [Resolved]
TIDAL: a network or connection error is interfering with TIDAL playback
Roon skip through tracks on playback - Restarting RoonBridge fixes the issue
Newbie Questions re iTunes on NAS
Storage folder on NAS cannot be detected! [Resolved]
Multiple entries for devices detected in Audio Settings although only one device connected
Sonos Connect gives "Transport: Failed to open the device"
WARNING [lua@0xda51d8]
Rock synonlogy nas
Drop Out Issues
Trouble getting HQ Player to work [Solved]
Songs cut short
Problem with covers
Tidal album art not updating when adding to library
Ayre QB-p connection issue [Solved, firewall issue]
Roon doesn't import my latest albums[WMA media]
No audio device
During track playback cannot move start point beyond first quarter of track
How do I set up an ipad as remote? Why cant I find in your general set up instructions? [Solved, Zone selection]
Connection to Audio Device - No Response? [Resolved]
Decreased volume since latest build / update
DSD experience with Volume Control Mode
Multipart tracks [Resolved]
T+A ASIO Driver with Tidal "crashes" (new)
Cant connect to ROCK
Can't find my music
No Audio Output
Trouble getting Qsonic export files to load into Roon
Roon Does Not See AirPort Time Capsule
ROCK crashed on NUC (NUC7i7BNH)
Android app having trouble finding Linux Core
Roon sounds like a machine gun after update [Fixed in Build 234]
No Media Device Found
Problems with new firmware update
The return of "TIDAL login failed"
Cannot play music on Core that has Realtek HD Audio [Solved - Exclusive Mode]
Failed To Get Authorization To Access Your Account
Galaxy S7 Edge - Roon errors
Android Zone dropout
Roon frozen, then lost core [Resolved]
Roon loses audio zone
Roon is deleting all of my albums from it's database
Roon and Naim Mu-so
iTunes generated playlist not displaying correct track order in Roon
No Volume Control and Play Starts at Max Volume
Tidal tracks skipping and not actually playing
Roon Server refuses to start [Resolved]
Internet radio station not working - problem only on rpi3 running dietpi
Playback @ 2x speed
Roon not seeing DAC [Solved]
Remote issues, Roon not listed in FIrewall [Resolved]
Switching Cores Forces me to Restart my mac
Cover art disappears [Resolved]
Meridian zones disappearing
Rolling Stones In Mono DSD64 Download - Roon Split in 2 Albums [Fixed]
Issue with multiple parts (songs) showing up since updating to 1.3
DAC not recognized [Resolved - Firewall settings]
Linux Roon server not playing high res files to Squeezebox [Fixed in 1.3]
Trouble with Qobuz playback
iOS Remote connection problems since update to 1.3, 218 [Resolved]
Squeezebox Streaming - no longer get the clock data
Merged Albums Keep Separating
Auralic Aries Display [Resolved - build 223]
Unable to login
TIDAL Playback Fails - "Transport: Too many failures. Stopping Playback."
Internet Radio - Unable to change streams from iPhone
Cycling through songs without playing them [Resolved]
Possible Library Corruption
RoonBridge two instances in OSX Activity Monitor?
Merged albums not propagating to remotes
Endpoint syncing - lots of posts, no solutions from staff?
Weird album images
Roon and Devialet Air 3.0.4
2 of 8 existing files not recognized
RoonServer Crash (Linus/iPad Reconnect)
Roon + HQPlayer + crossfade active results in cutted tracks
DSD Playback Stopped Working
Pop on Sonos ZonePlayer (Connect) Output When Skipping Track
Album missing - visible in Tidal but not Roon; problem continues
Problem with mdac mini down sampling to 44.1
Multichannel DSD files output at 2 channel to Oppo
ROCK Core lost connection to endpoints
Roon not playing any song
Cant get my originally installed parhway back [Solved, USB cable]
MQA dropouts on Linn Akurate DSM
Tidal issues - tracks won't play any more
How to set up Roon Bridge DSD Native mode in BDP-1
Silent sections during playback from NAS
Roon not seeing OPPO 205 [Solved]
Unable to get playback
Song titles skip ahead
Something strange with number of tracks imported (bug?)
Tidal connectivity and login issues
Using a Macbook as an endpoint
No audio signal
Can't see my connected devices
PS Audio DSD being recognized in Roon as: PS Audio CDMCM-210 ("advanced transport") and is converting files
Roon cannot load music from Tidal
Roon freezes up or crashes
Stuttering audio
Issues with play from here and queue
Can't connect to Natiive Vita
Connection lost while playing DSF file
iOS Roon app disconnecting and reconnecting
Occasionally Can't Connect to ROCK
Cannot download roon remote on my ipad
Trouble adding radio stations
Support for DSD512
Cannot connect to Roon Server (Windows 10)
Roon very slow!
Dropouts not sure how to fix
Latest software update is bad
Frustration with iPad
Lost Connection when RoonServer screen is off
Mono-sgen app crash Ubuntu 16.04
Tidal not playing via Roon
Inconsistency of MQA CD playback
ROON remote does not work
Wifi Issues since Roon
Roon is not play some tidal songs
Roon + Bluesound problems
Roon lost network connection
Freeze with very short gapless tracks
Stubborn backup location [Resolved - Roon v1.4]
Win10 (Roon core) + Bose Companion 5 no playback
Crash all five 5mn with the last update[Fixed, media crash]
"This track is not currently available" TIDAL error message
No output via airplay on Aries mini
Roon not playing
Airplay stream Playlists & Radio - Roon stops when the next song has different format
Roon Remote Core Not Recognized
Tidal stream is silent
Roon is annoyingly slow
Track currently not available in Tidal etc
Unable to play TIDAL tracks in Roon
Content being pulled from NAS struggling to play
Sonos: Play 1 dropping connection [SOLVED]
Chord Poly, Roon, Tidal track not available
Lost Bluesound Audio Zones
Roon won't locate Meridian MS600 on network
Aries and Aries Mini grouped but out of sync
Distortion when playing back 24 Bit Files
Roon application can only be started once
USB Audio problem
Apply library settings
Roon crashes on my mac mini [Resolved]
ROON / HQPLAYER stops when new track sample rate changes
Issues with files appearing to be corrupt, hearing pops
Aries and Aries Mini grouped but out of sync
Roon Won't Play: Pressing Play Button and Nothing happened
Backup failing to Dropbox and external hard drive
Can’t connect to Tidal
Dropouts with Antipodes Server and Auralic endpoint
A connection issue?
Roon won't play since software update
Roon don't play music, sometimes
Roon Stops Playing Randomly To Pi Endpoint (DietPi & IQAudio Dac+)
Radio station problem [Resolved build274]
Can't see external hard drive on MacOS [Ticket is in]
Help problems with loading database [Resolved - Firewall]
Unable to play to Auralic Aries
Search function hangs on iPad remote
Build 269 - iTunes Playlists Disappear [Resolved - Multiple iTunes XMLs in watch folder]
Crossfade not working at all
Schiit devices (Wyrd and Yggdrasil) - Disappearing and reappearing rapidly in app when mounted USB to NUC
Tracks with three periods in the file path fail to export [Ticket open]
Radio function is playing the same content multiple times
Roon crashes after a restart when track paused at end of track [Ticket open]
Roon crashes on startup and problems with artist [Resolved]
Roon crashes on startup and problems with artist [Resolved]
Roon not sending audio output to Roon ready device [Solved - Ethernet Cable]
Tracks being skipped
Roon core on one mac mini doesn't see roon bridge on another mac mini
Roon cannot find output
Backup is not working
Unable to login to TIDAL via Roon [Resolved - Reboot]
Unexpected Error Message
Roon Radio limited to library only
Funky Roon Morning
I can't log on Tidal? It says can't log in check your connection. Please could you help me with this, my connection is ok
Search Slow with Qobuz On
1st Gen iPad Air (iOS12) having connection issues with core
What is happening when I loose core connection
Local Library Albums Slow to Load when Tidal is Logged In [Solved - Cleared TIDAL Cache]
Trouble with playback - tracks skipping forward
Roon Transport Control
Volume change switch from 176k vs 352k sampling
TIDAL songs being skipped during playback ("TIDAL Loading Slowly....")
Slow searches and images aren't loading
My other pc and my phone cannot connect to core
ROON not working after WIN 10 1809 upgrade
Tidal albums not playing on Roon
Errors when playing TIDAL content in Roon
Can't log into Roon [Solved - Bullguard AV]
Experiencing slowness with searches
Experiencing "fade in" to a song?
Tracks missing from albums selected
CANNOT FIND NUCLEUS + on my network
Roon stopping randomly and constant indexing
Nucleus owner - error loading NAS music folder
Roon "refresh display" problems after deleting some tracks [Ticket In]
Roon identification not completing
Problem sewer roon
Unable to connect iPhone app to Mac mini
Just updated to latest version 1.05 and Roon says it cannot find audio devices
iPhone DAC lost connection when screen goes off
3:rd gen Chromecast
Issues with TIDAL and Qobuz
Scheduled Backup Location
Backup problem when I try to back up to my Mac
After upgrading to Mojave, Marantz MCR 611 is not available in Roon [Solved - Rebooted Core and Marantz]
Qobuz Streaming Not Working
Roon 1.6 Remote Core Update Loading
Since problems with Tidal yesterday Roon settings lost. No MQA
Roon to Sonos with Tidal: stops after some seconds
Downsampling problem
Galaxy Remote Connection stopped working [Solved]
Is Roon supposed to take upwards of 15 minutes to start?
Roon not connecting with my DAC, Ammara is & Tidal is
Tidal account no longer working [Solved]
Trouble with Absolute Radio station
Strange playback issue
Tidal Favorites Coming and Going [Solved]
Continuously Updates Database Upon Startup
Having problems "enabling" a new DAC
Roon connected to Lampizator DSD DAC [Solved]
Lost connection with IPAD
Focus: Inspector screen not closing [Solved]
Tidal not working since their network issues [Solved - Changed DNS in Router]
(Roon Labs LLC) #5

How To Get In Touch With Roon Support

If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the Support category.

To help our team resolve your issue, please make sure to describe the issue, and describe your setup:

Describe The Issue

When you start a thread in the Support category, Roon Support will need to know:

  • What’s not working
  • How often the issue occurs

This could be “every time I start the app”, or “every time I click a certain button”,etc.

If you’re having a crash or an issue that happens sporadically, it’s helpful if you can let us know an approximate time for when it last happened.

Describe Your Setup

It’s important that you include all relevant setup information so our team can get a clear understanding of the issue.

Your post should include:

  • Details on your Core machine (OS, Hardware specs)
  • Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
  • Audio devices in use
  • Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)

Including these details in your first post helps us resolve your issues faster.

Every post in the Support category is reviewed by our staff, so you don’t need to flag anyone down.

Just click the New Topic button to get started.

(Note:If you need help outside of the Support category, you can alert our staff by including @support.)


In many cases, screenshots of your audio settings or signal path may help us resolve your issues faster.

Screenshot instructions for OSX
Screenshot instructions for Windows

Once you’ve taken a screenshot, upload it to Community using the Upload button:

Can't connect to music on NAS drive -- network share error 68 [fixed]
Roon has stopped working 64 windows10
Playback Issues on Mac Mini with Channel D PAD and Schiit Yggdrasil
Album groups not working
Bose Companion 5 won't play on Roon Build 128
Tidal not loading correctly [Solved]
Audio Devices can't be found in Roon
Playback issues
NAS connection lost and Network Connection
Roon blank screen after minimising window
Roon combining tracks from different folders into single album
Remote connections suddenly nolonger able to connect. What else to check?
Roon won't launch again
"there was an issue loading your database" Mac Mini
Internet Radio playback issue
After Radio selections, remove buttons on queue are broken [Ticket in]
70% of my music is not imported by Roon (Synology NAS)
Roon not responding again
Albums missing that are on disk
Roon not recognizing devices on network
Roon stops playing [Resolved]
Playback stopping from time to time. no explaination of error
Roon Crashing in Macbook Mac OS sierra Out of nowhere
Roon is importing, but is stuck/spinning
Roon pauses randomly
Tidal Issues - Frequent Message "There was a network error in accessing this album. Please check your Internet."
Problems importing music
No sound after updating to 1.2[solved]
Playback @ 2x speed
Help with my setup with my particular equipment
Transport: Roon lost control of audio device
Library disappeared
Why buy a "raat device"?
Question mark is not recognized?
Library Scan Not Completing
RoonBridge Not Discovering Devialet at startup [Solved-ish]
Problem with player
Roon not playing with HQ player [Solved by shutting down HQ Player before changing inputs]
No output on mac mini
New Installation
TIDAL Syncing issues
Tracks play on Qobuz app but not in Roon
Can This Be Simple?
Help starting roon
Trying to export all tracks or albums of my library - export job crashes
Roon tracks won't play on Macbook Pro
Channel Mapping Issue for Quad DSF Recordings
NAS SqueezeBox Rescan etc
No sound after updating to 1.2[solved]
No sound after updating to 1.2[solved]
Roon 1.2 (Build 128) is live!
Missing album art: showing for individual tracks but not as album artwork?
Airplay Device IP Conflict[Fixed. Pending build]
CRASHES fully W10/64 build 14316 after few minutes of intense changes of content
Spinning Wheel of Death
Roon on Mac can't find remote library since update [Solved]
Loss of words from Roon screen after putting iMac to sleep mode
Cannot play music after upgrade [fixed]
Roon maxing out my network when playing Tidal MQA
No Tidal albums on remote host [Solved]
Can't play 24/192 or 24/96 through auralic Aries
About the Support category
No Overview or Discover Pages
Bookmarking a Focus Search causes Year range to change [Fix underway]
I cannot browse in Tidal anymore
Build 147 update indicates corrupt build after the update [SOLVED]
Clean up genre list
Can't Find Audio Device due to a power outage
Pause does not pause but skips to the next in queue with grouped zones
Loosing control of endpoint message
Roon repeat stop and go & low quality than Kazoo!
Albums that are persistent splitters - possible fix?
Audio analysis info [Analysis Stuck]
Clicking in left channel when Roon plays 24/96 or higher
My computer/roon combination stopped functioning[Solved]
Can't Play iTunes Tracks Anymore[Solved]
Issue or red herring: nw_path_close_fd Failed to close guarded necp fd 15 [9: Bad file descriptor]
Playback errors every few days
Now I have paid and the app doesn't even start up
Horizontal scrolling, is jerky not fluid in Windows, on iPad artwork is not cached & comment Volume bar
Roon stops when different zone is selected
Build 70 reimporting tracks
Roon maxing out at 48khz [Solved]
Playback Tidal tracks in Roon
Build 102 Windows 10 Roon crashing on file scan
Playing HiRes files on Mac Mini
Mcintosh C 48 won't play in Exclusive Mode [Solved]
Roon doesn't download cover when identifying albums [solved]
DSD playback pops/clicks
RoonReady Auralic Aries doesn't show up
Drop Outs Streaming to Mu-So [fix pending]
There isn't enough music in your library
Playback crash if switching from pcm to dsd with USB DAC
Migration problems
Roon database empty after import [Solved]
Connection to the roon server on NAS
Sound stop alone each 5 minutes
Daily problems with starting Roon
Why is my Date added sort sequence changing
Network error. Keep getting message i.e. Internet conneciton
Linn DSM and Roon 1.5 and QNAP TS-469 Pro
Salkstream III: DriveNotReady errors [resolved]
MQA Focus / Missing files
ROON Crashing Constantly
Linux crashes, remote fails to connect
Network error: Please check your internet connection [Resolved]
Serious problem, nothing works
Frequent Lost Connection to Core Since Update [Resolved]
Dropouts with an i5 Nuc and RPi [resolved, turned of fbonded ethernet on NAS]
Dropouts with Sonic Transporter
Intermittent dropouts during playback
Upgrade to Lifetime from Trial Roon
Stuck at "loading" screen after update
Library counts down when adding new content
Sonic Transporter i5 crashes
Directstream Jr and HP Proliant Microserver: "Audio file is loading slowly" errors
Playback only works from My Qobuz?
Qobuz not working after of 24hrs of trying
Audio transport - ROON LOST CONTROL OF THE AUDIO DEVICE [Resolved - Missing Driver]
Problems with Fireface 400 on Windows 7
Library counts down when adding new content
Ethernet Bluenode 2 not find
Occasional pops/ticks during playback
Roon remote memory usage...250mb >> 1.3gb!
Sonic Transporter not seen after update
My B&W A7 is now unstable on ROON after the latest update (1.3) [Resolved]
Where did all the Frequently Asked Questions go?
New Roon Always stopped the Music. Many times the music stops. Roon exit itself. Thank you
Build 200 - two crashes today, very slow to detect now music
Backup questions
Crackling on 1.3
Files won't start
Roon no longer playing back 176, 192 kHz files smoothly
Local files showing as "Unavailable", can't be played :/
New Roon Always stopped the Music. Many times the music stops. Roon exit itself. Thank you
Artwork not showing up
Backup failed at 2am
Tidal playback delay
PDF files not showing up in Roon
Audio Devices can't be found in Roon
Roon doesn't see Squeezebox devices
Importing library problem
Music is playing on Roon and showing on the DAC screen but there is absolute silence
Less than optimal screen real estate usage on (the new) iPad Pro 12.9"
Crackling when playing 48kHz 24bit files in Roon 1.1
Sonos playback errors - "Roon lost control control of the audio device"
For those who had disappearing libraries in 1.2.... have you updated to 1.3? Results!
Roon 1.6 crashes
Silence With MQA In Roon Radio
Repeatedly Losing Connection
1.3 upgrade woes [resolved]
Initial problem: Network not found on Mac OSX El Capitan
Roon will not connect [Solved]
BluOS Card Locking Up
DSD playback and DAC
Software Zone dropout
Giving up - Error 68 connecting to time Capsule
How do I configure a Teac UD-503 DAC
Giving up - Error 68 connecting to time Capsule
Playback reliability Issues
After a Roon software update dropouts during playback for several days
My connection is gone too
How do I connect Roon to Bluesound
Help with setup
Check out the Roon Knowledge Base
Software Zone dropout
Build 165: No sound using DoP [Fix in progress]
Build 165: No sound using DoP [Fix in progress]
Roon not sending data via USB port to DAC
History is blank
Radio stations disappeared
Unavailable again
Cracklings on macbook
Alert: TIDAL: tidal_network_error [AWS outage]
Cannot connect to tidal
Cannot log in to Roon: network error
How to delete tracks (from Tidal albums)
Roon scrolls through album tracks but never plays [Speakers returned to Bose]
Album Art Drag and Drop
Some Nucleus+ Q's
Roon stopping in windows 10
Roon stopping in windows 10
10,000+ Albums Subtracted One by One from Roon
10,000+ Albums Subtracted One by One from Roon
Squeezebox skips
Two cores on two machines with two memberships - login/membership problems [Resolved]
Roon keeps crashing with poly
Backup - severe issue[Ticket in]
New build issues! [Resolved]
Extremely slow startup - 15 minutes
Roon will not connect [Solved]
Cleaning Up After Initial Library Import
Roon + Sonos not working
Volume goto 100 even hardware limit set to 50
Roon > UltraRendu > Benchmark DAC3 > NO MUSIC [Resolved]
Missing metadata after importing WAV files from itunes
Roon crash after running for few days from memory leak [Resolved]
Windows 10 Pro not showing Roon menu bar [Solved – install latest video driver]
Issues with SOtM SMS200 since Build 234 [Resolved - Firmware update]
Roon crashing on IMac
Andoid app cannot connect to Roon (timeout)
Struggling to add my Melco as a netware share [Resolved]
No audio output Windows 7 Realtek High Definition Audio USB
Some files/albums show no waveform when played[Ticket in]
Mac book becomes a" problem child "out of nowhere
CPU on the NAS is jumping to 25%
Cannot Change Roon Core
Where have my albums gone?
Albums missing after import
Tidal playlist shows empty but it's not
Roon with Tidal problem
Windows 10 N Roon Server 1.3 not working with Media feature pack installed
RAM Usage on Linux using Vortexbox distro
Album Arts Mixed Up on Roon Library Page as Viewed on iPad
Apple airport time capsule problem [solved]
DSD converted to PCM?
Minor issue - Recents timestamp incorrect
Database woes (win 10)
OpenGL error on startup Windows 10 64bit-Intel update gives 'unknown error'
Roon showing albums as CORRUPT
Very Large Album will not load [Resolved Build 223]
Zone Distortion
Have Roon use tag data for all existing albums
Static When Upsampling 24/192 to DSD or PCM (384kHz)
Roon pauses at random
Maximum number of "multiple versions"?
Required Audio Codecs Missing error on Windows 10 Pro N
Is my NAS Connected?
Roon Suddenly Not Playing to AirPlay Device (Firmware 7.6.9)
Roon skipping tracks during import on 1.3 build 209 [Resolved]
No cover art on 432EVO server
Cannot play through OPPO BDP-105D
Select Audio Zones
Roon won't load iTunes music despite multiple attempts [Solved]
Issues With Roon and Hqplayer
Roon with Tidal problem
Tidal Writes: Network error, check you internet
Disc number tags not being picked up
Android App Disconnecting [Resolved]
Blue Sound support
Regular Roonserver crashes?
Roon is crashing - Macbook Pro Early 2015 i5 Sierra v. 10.12.3
When does Roon consider a file dirty?
Roon can't find DirectStream Junior DAC
Roon fails to connect without core reboot
Can't get 96kHz files to play back [fixed]
HQP having to relaunch constantly because Roon Radio is turned off
Sonos error - Unable to play 'roon.wav' - the song is not encoded correctly
Roon server lost - Initializing
Run Roon exclusively from smartphone?
Corrupt itunes file import--is this odd event or a common flaw?
Corrupted DB Fixes?
Roon won't play files again
Roon shutdown issue
Trouble adding Jriver folders to Watched Folders
Tidal degraded through Roon?!
Roon does not allow adding networked devices [Solved, HQP relocated, ISO Regen]
Albums Missing & Can't Prefer File
Connecting NAS; Playing to connected DAC, not the MAC internal speaker
Doors, MP3 Weirdness
I lost every thing I edited/ input to my album collection when I changed my router
Roon 1.2 (Build 142) is live!
Roon 1.2 (build 128) unstable — frequent crashes, hangs, and inconsistent Tidal connectivity
Intermittent cutouts
HELP! - Trouble Connecting My Roon Core to My 2 Audio Systems [Resolved]
Roon 1.4 Feedback
Roon initializing
Experiencing sporadic audio dropouts
Experiencing sporadic audio dropouts
OpenGL errors after update?
Did update this morning now nothing works
Roon -- not working
Connecting Roon to Tidal
ROON won't connect with my SonicTransporter/Ultrarendu anymore
Cannot connect NAD to Roon
Updated Roon to the latest version and Mac crashes
Roon stops playing about 90 seconds into a song
Roon is basically bricked for me after this latest update
Roon radio trouble
Updated Moderation Policies in #Support :eyes:
Internet Radio only playing on left speaker
Roon is Broken and can't get up
New Router Problem with Roon
Qobuz Playback Issues - Have to restart Core
Can't delete albums from album list
Importing music - artist and album title incorrect
Unable to stream Qobuz content on Nucleus
Roon Stops Playing Song
Roon is importing, but is stuck/spinning
Cannot login to Tidal issues
Roon Server Ubuntu 16.04.5 LTS redlines all the CPUs [fixed in 1.6]
Nucleus + continues to not work - frustrating
What's up Roon? I posted about an error
iOS Remote can't find Core
Variable volume no longer available
Can't get Roon and Qutest to work
Roon misses a lot of cover art
Qobuz errors: too many failures, playback stopped
Qobuz errors: too many failures, playback stopped
Pc/laptop and tablet
1.6 upgrade problem
The" identify album "feature no working as expected
Playback issues after 1.6
New version crashing
Roon not showing album covers [fixed - server issues]
Amanero 384 combo & roon/microrendu
PSAudio DirectStream Static With Qobuz
Volume Settings for Grouped Zones
Issues with MQA and Convolution
Roon not working?
Dirac 1.2 (not Roon) update = occasional buffer static again
Roon Will Not Play to System Output
Scrolling through album cuts but not playing any of them
Cover art on Mac is okay, but no cover art on iPad [fixed]
Roon crashes with MacOS Mojave
Parasound Halo: DSD only works when converted to PCM?
Playback stops every few minutes [Resolved - Disabled “Energy Efficient Ethernet” setting on Motorola router]
Can´t forward or back in a song
Roon is not playing back through my NUFORCE AIR DAC WIRELESS[Solved.Needs confirmation]
Audio Breakup on multi channel DAC
MQA Focus / Missing files
Problems with Merging NADAC on OSX since 1.2 [Solved]
Chromecast Gen 2 Does Not Appear in Zones [Solved with Build 334]
Roon message "transport, failed to load media" [Solved]
Playback issues with some RAAT zones on OS X
Problems with Merging NADAC on OSX since 1.2 [Solved]
Transport: Couldn't connect to HQ player [Resolved]
AppleTV No Sound
Room 'hiccups' during playback
Crash after sleep on El Capitan
Crackling sound occasionally[Solved]
Build 102 - All remote clients crashing on startup
Won't recognize a new folder of music unless it's at the root of the watched folder[Solved]
Build 102 Failing to start "side by side configuration is incorrect"
Sonos playback errors - "Roon lost control control of the audio device"
Sonos connection drops frequently [improved build 207]
Can't Find Audio Device due to a power outage
RoonBridge Zone drops with 1.3 build 208
Performance problems on a quad core i7
Network error: Please check your internet connection [Resolved]
Dropouts and errors with local content
Transport errors
TIDAL loading problems on Sonic Transporter
iPad lose every one minute connection
RaspberryPi connection issues [resolved]
New Roon Always stopped the Music. Many times the music stops. Roon exit itself. Thank you
Why doesn't crossfade work?
Unprecedented Remote Access Problem
Tracks incorrectly shown as works
Tidal Roon conflict
Update aftermath comments[answered]
1.3 update totally borked: CIFS shares go AWOL [resolved]
Empty TIDAL Playlists
Odd volume control behavior on Mac remote app
Roon crashes on imac daily
How to connect Roon to Meridian Source 600 as end point and Apple Airport Time Capsule as Core?
Problem finding albums on my hard drive in Roon
Roon cutting out - just started
Roon 154, Tidal & skipping in playlists
Cannot favorite (click the heart)[Ticket in]
Build 147 After upgrade results in constant crashing on startup
"Lost Connection" Once or Twice per Day[Solved. Bad ethernet cable]
Strange behavior for the channel balance
Unable to load an artist or their albums, but can play them
Core no longer found after update [Resolved]
Volume goto 100 even hardware limit set to 50
Roon says nothing is playing, when i try and play anything
ROON crashed no artist available
TIDAL Network Errors
Network Errors With TIDAL
Roon cannot see my devialet amplifier in devices
Sample Rate Conversion No Longer Works [Resolved]
Radio doesn't stay off
Raspberry Pi Won't Play
Roon says nothing is playing, when i try and play anything
Roon does not see my output device
Deleted album by accident! Help!
Roon Control not working Win 10 Pro [Resolved]
PDF not always showing up in Roon
Windows 10 Pro not showing Roon menu bar [Solved – install latest video driver]
Hiccups with DSD
After latest update - music file is loading slowly [Resolved - Flow Control Enabled On Managed Switch]
Roon backups size? [Answered]
Odd volume control behavior on Mac remote app
Before you start
1.3 latest build RAAT keep using about 30% of CPU usage
Navigating to Genre Page
Use of IPv6 by Roon core
Force Rescan Always Needed
Roon, microrendue Transporter i5 "Lost Connection" ills
Can't Login to Last.FM [Resolved - Build 234]
Build 216 stuttering sound during playing tracks
Lifetime Memberships
Squeezelite not recognized? [Solved by using RoonBridge instead]
Cannot get remote function to work [Solved, Firewall]
Macbook remote losing connection to Musicvault M7
Unable to delete album
Lost Audio Outputs via Roon
Roon won't work with SoTM SMS 200
2 of 8 existing files not recognized
Roon/Tidal library empty after time machine restore
Roon shutdown on a mac mini
Roon can't find DirectStream Junior DAC
iTunes doesn't update automatically, and the app is so slow I can't troubleshoot anything [Resolved]
Adding single files
Discover screen performance issues with Android 7.0 Nougat/Google Pixel C
New unwanted music from Tidal
Crashing every few hours; constantly rescanning
Artwork not showing up
New user -- Mac Mini issues[Solved-ish]
One of my NAS folders doesn't finish importing
Roon Server and NAS not connecting [Solved]
Speed of the track not right
Tidal and Roon Issues
Files won't play [Resolved - Firewall Settings]
Roon update this morning and now can’t access database
Roon will not start!
After migrating from computer to Nucleus+, high resolution files distort
Identification of Movie Soundtracks & Classical Albums
Why is Roon broken Roon so much since 1.6
Music Stops Randomly with TIDAL + Roon
Chord dave and mojave issue and roon problem
Roon stops playing after a few hours
Volume Too Low On Endpoints
Roon player issues and awkwardness
Keep getting signed out on all devices when I try to sign on to one
1.6 Crashing On Windows 10
I changed the computer and afer that can not enter to player
Updating to 1.6 no longer plays through any zone or device
Roon 1.6 Lyrics sync
Playback problem after update to version 1.6
1.2 no longer plays on Metric Halo LIO-8 [solved]
Music stopped when streaming TIDAL on SOTM
Playing at max volume (regardless of level) until touching the volume
Roon nucleus doesn't work as advertised
Cannot get sound from audio interface even after uninstalling roon
Disconnection from NAS causes Roon to think albums have been deleted
Roon losing albums
Using ‘device volume’ with a USB audio device connected to Roon bridge
(Roon Labs LLC) #6

Support Community Guidelines

The Support category is different from other areas of the Roon Community Site, in that this is where Roon users report issues and get help from our Support Team. Unlike the rest of the community site, the Support category is not for discussion.

If you are having an issue that involves Roon not working as intended, we want to help.

General questions about how to use Roon, advice about setting up Roon, gear recommendations, etc belong in the main Roon category, and, moving forward, our support and moderation teams will be moving non-support topics to the appropriate category.

Helping Others

If you’re going to comment in a support thread, please make sure to follow these guidelines.

While friendly help is always welcome, the support and moderation teams will begin removing off-topic and unhelpful posts moving forward. This is to ensure that Roon members needing assistance always get help from our team in a timely and orderly manner.

How to help others in the Support category:

  • Link to relevant Knowledge Base articles.

  • Link to similar threads that contain useful information.

  • Share personal experience that is relevant and useful.

  • Be mindful of new Roon users who may not know as much as others. Everyone has to start somewhere.

What to avoid:

  • Off-topic, condescending, or sarcastic responses

  • Suggesting complicated workarounds, untested “hacks”, or database manipulation.

  • Offering advice on setups you’re unfamiliar with.

From the day we launched, members of the Roon community have been incredibly helpful to each other, sharing knowledge and helping others when issues arise. We’re routinely impressed by how knowledgeable and effective the Community is when helping each other resolve issues, and we hope to see this continue in the future.

Thanks everyone for all of your continued feedback and support!

Tidal deletes album mid play
Updated Moderation Policies in #Support :eyes:
(Roon Labs LLC) #7

Roon Account Issues

For account-related questions that needs staff review, please notify our accounts team by flagging the newly created @accounts flag.

Common reasons to flag the accounts team will include questions such as payments, trial expirations, or account related banners that are visible in the Roon App. These topics will then be hidden by our moderation team.

This flag is not meant to be used for general support purposes, for those kinds of questions the proper flag will still remain as @support.