Hi @Michael_Nemoy ----- Thank you for the most recent PM!
Now that I have your friend’s email I have went ahead and enabled diagnostics on the account tied to that email address. As mentioned in my previous the next time the app is launched on the core machine a diagnostics report containing a set of Roon logs will automatically be generated/uploaded to our servers. I will confirm once the report has been received so you know we have it.
In the meantime there are still two pieces of information that I am currently waiting on (previous):
- A brief but accurate description of your friend’s setup using this link as a guide.
- Please describe how the NAS is communicating with the network/Roon.
-Eric
Note: I have condensed your PMs into a single PM so we can keep all of your information in one place. If you need to send another private message, please, respond to “messages for Eric” as opposed to sending a new one.