Support

ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	667	13329	May 12, 2026
ARC shows "Problem communicating with Qobuz" on some EU networks -- Qobuz CDN issue, investigating (ref#JMLBMA) Support What is the operating system of your Roon Server host machine? · Linux Server (Ubuntu, Fedora, ArcLinux...) What kind of device are you using to perform the login? · iOS Where are you trying to login? · I can't log in…	242	3630	May 2, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3492	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6398	February 12, 2024
About the Support category Support	1	11006	June 21, 2015
Lots of Q's on QNAP Docker RoonServer setup & rolling back to the old Roon Server to make a backup (ref#3A9EX2) Support	10	78	May 13, 2026
Roon on Windows 11 takes a minute to launch (ref#3LTJPJ) Support rctt_-08-2	1	16	May 13, 2026
Playback issue with Qobuz tracks stopping after 30 seconds on Roon (ref#ILYQYE) Support rctt_-01-2	1	18	May 13, 2026
Intermittent Roon Remote connectivity issue on multiple devices (ref#ILRTRR) Support rctt_-02-2	24	157	May 13, 2026
[Ticket in] Windows 11 File Explorer shows empty \\ROCK\Data\Storage folder after RoonOS 3.0 install (ref#KXJTXS) Support rctt_-02-2	6	60	May 13, 2026
Samba SharePoint Unavailability and Fixes (ref#SA4FLJ) Support rctt_-02-2	7	39	May 13, 2026
No album covers and music won't start in Apple CarPlay (ref#DV9Y26) Support rctt_null-01-1	2	14	May 13, 2026
Volume leveling issue with Boards of Canada's Geogaddi albums (ref#8BVACD) Support rctt_-09-2	6	48	May 13, 2026
RoonServer on QNAP Docker not recognizing spinning drive files (ref#AB1BHU) Support rctt_null-02-2	4	33	May 13, 2026
Roon randomly increases playback speed (ref#RH9OIK) Support rctt_-01-1	3	59	May 13, 2026
Roon server on QNAP NAS not reconnecting after update (ref#AJDQNK) Support	9	59	May 13, 2026
Trouble setting up Docker on QNAP for Roon (ref#WRROQF) Support rctt_null-09-3	4	11	May 13, 2026
Migrating Roon Core from QNAP NAS to Nucleus One (ref#RQYM4J) Support rctt_-05-1	14	117	May 13, 2026
Server installation on QNAP failed due to lack of space (ref#08V30J) Support rctt_-08-1	11	57	May 13, 2026
QNAP firmware update caused server to stop and won't restart (ref#KJ4AN3) Support rctt_null-02-1	2	12	May 13, 2026
Roon app unable to pair with Roon server (ref#TUIS2T) Support rctt_-02-1	7	53	May 13, 2026
Cannot control Aqua Linq HQPlayer from iPad (ref#0YSPUC) Support rctt_-01-2	6	25	May 13, 2026
Cannot connect to NAS despite green light indicator (ref#7KAAQD) Support rctt_-02-1	0	4	May 13, 2026
Roon application task running indefinitely on MacBook Air (ref#W0XGXF) Support rctt_-10-3	6	35	May 13, 2026
Login issue on iPad with Roon redirects to blank screen (ref#N03CRF) Support	0	5	May 13, 2026
Loss of playlists reported (ref#IA8J80) Support	0	10	May 13, 2026
Roon slow performance and loading issues on iPad and iPhone since updates (ref#KP2WVR) Support rctt_11-11-2	2	38	May 13, 2026
Inquiry about Teac NR-7CD Roon Ready status (ref#YCSINO) Support	6	43	May 13, 2026
Roon cannot locate QNAP NAS (ref#GJMCS1) Support rctt_-02-2	10	115	May 13, 2026
Intermittent Tidal Connectivity Issues on Nucleus with iOS Devices (ref#NFQX8S) Support	4	31	May 13, 2026