Support

ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	3418	February 12, 2024
About the Support category Support	1	10438	June 21, 2015
Roon and Roku Support	5	30	December 10, 2024
Music intermittently stops on Marantz 40n via Roon Ready/RAAT (ref#8SL1JC) Support	0	2	December 10, 2024
Roon Software fails to start up (ref#EA8EKB) Support	11	59	December 10, 2024
Roon Server not found by desktop or Pixel 9 app on Windows 11 (ref#XS6EFD) Support	12	59	December 10, 2024
Audio downsampling issue on Roon ARC with Chord Poly and Mojo 2 (ref#1JOJYG) Support	4	22	December 10, 2024
Roon altering folder and track structure from iTunes library (ref#1L1GCQ) Support	3	31	December 10, 2024
Database loose albums identification Metadata	1	14	December 10, 2024
Unable to connect Bluetooth headphones to Roon (ref#I83UIW) Support	3	32	December 9, 2024
Nucleus One media playback issues with fast-forward sound and freezing (ref#L7F707) Support	3	20	December 9, 2024
Issues with Roon searching Qobuz after adding NAS (ref#OANH9K) Support	1	21	December 9, 2024
Server unresponsive during metadata updates due to maxed-out single core (ref#UA2SW4) Support	32	191	December 9, 2024
Dropouts on 192k Qobuz content with Linn players (ref#4MG0WV) Support	14	84	December 9, 2024
Frequent Playback Interruptions in Roon ARC with Qudelix 5K (ref#3FAJ4B) Support	12	92	December 9, 2024
Port Forwarding issues after factory reset of router (ref#V9L0SU) Support	8	38	December 9, 2024
Roon ARC Song Skipping Every 30 Seconds (ref#RFQGBX) Support	2	22	December 9, 2024
Sonos Play1: music interruption! Support	3	30	December 9, 2024
Roon Display Race Condition Freezes Album/Artist Images (ref#91P0JC) Support	6	33	December 9, 2024
Roon unable to connect to Sony TV via AirPlay 2 (ref#CQSW4J) [Ticket In] Support	8	55	December 9, 2024
RoonAppliance causes CPU throttle on Mac server (ref#2PX5OT) Support rctt_10-11-1	2	24	December 9, 2024
Enquiry about necessity of Tidal or Qobuz for Daily Mixes in Roon (ref#3Y8U01) Support	3	24	December 9, 2024
Roon Essentials trial period incorrectly displayed after login (ref#QRRALF) Support	19	105	December 9, 2024
Playlists in Roon emptied of content (ref#USDFWY) Support	38	158	December 9, 2024
[RoonServer on Windows crashes every hour or so] (ref#5AU3QU) Support rctt_06-null-null	3	23	December 9, 2024
Roon app and server won't open or reinstall (ref#6CBSGU) Support	9	57	December 9, 2024
Messed up albums with various artists in Roon library (ref#J4BD8S) Support	2	13	December 9, 2024
Mis-labelling of tracks Metadata	16	21	December 9, 2024
Nucleus+ experiencing severe slowness and loading delays (ref#9NAA2Q) Nucleus Support rctt_11-11-1	18	113	December 9, 2024
Unable to access Roon ROCK after installation on NUC (ref#WVUW2M) Support	28	68	December 9, 2024