Support

ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues.

Topic	Replies	Views	Activity
Roon app crashes when clicking on certain albums [Fix in Early Access testing] Support What’s happening? · I am experiencing freezes or crashes How can we help? · I am experiencing freezes or crashes Other options · Other Describe the issue I just installed 2.56 (Build 1582) on Mac OS 26.0.1. If I have…	54	387	December 8, 2025
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	2218	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5861	February 12, 2024
About the Support category Support	1	10887	June 21, 2015
Playback issues on Synology server, music stops after starting (ref#3EA8O7) Support rctt_-01-2	1	2	December 8, 2025
iPhone app can't find Nucleus+ server post-troubleshooting (ref#15JD5V) Support	1	1	December 8, 2025
Inability to use SONICTRANSPORTER I7 and 432Evo (ref#LS5IPB) Support	0	3	December 8, 2025
Roon Nucleus server discovery issues across VLANs (ref#F8X42Y) Support rctt_-02-2	0	2	December 7, 2025
Roon ARC connection issues with Nucleus One due to network errors (ref#LP0O75) Support	3	18	December 7, 2025
Unable to Add QNAP NAS Share to Roon (ref#U90GSD) Support	7	26	December 7, 2025
Playback issue after auto-update on Synology NAS (ref#BK34E9) Support	0	2	December 7, 2025
Intermittent Tidal streaming interruptions and track skipping (ref#Q5LOVW) Support	9	48	December 7, 2025
Tidal only available in low quality and playback issues on Roon (ref#GTQXCX) Support rctt_-01-2	4	22	December 7, 2025
Integrating Lyngdorf 2170 with RoomPerfect into Roon (ref#LV27PF) Support rctt_-09-3	0	12	December 7, 2025
Roon ARC unable to find server despite port forwarding (ref#S2DY1R) Support	27	91	December 7, 2025
Roon not adding new Hi-Res FLAC files from NAS to library (ref#BF7NUY) Support	11	79	December 7, 2025
Login timeout on Roon after upgrading to macOS Tahoe (ref#VL3GC1) Support	5	33	December 7, 2025
Chromecast Devices Missing after Nucleus OS Reinstallation (ref#67BONF) Support	4	32	December 7, 2025
Win11 PC unable to find Roon Server on LAN but Win7 PC can (ref#RPD7O5) Support rctt_-02-2	1	16	December 7, 2025
Login issue redirects to account page (ref#83W2A7) Support	0	10	December 7, 2025
Unable to Restore Backup on DietPi After Moving from ROCK (ref#L0CIJ2) Support	47	295	December 7, 2025
Bluetooth Metadata not displaying on vehicle stock display (ref#1F12QA) Support	1	14	December 7, 2025
CD Cover Art Missing in Library (ref#P10PWU) Support rctt_10-null-3	1	36	December 6, 2025
Unable to Access Nucleus One via File Explorer for SSD Migration (ref#CNM6M4) Support rctt_-05-2	3	26	December 6, 2025
Error message „Tidal media is loading slowly“ Support	4	72	December 6, 2025
Intermittent Connectivity Issues with Server While Outside Home (ref#5SBFDG) Support	7	46	December 6, 2025
Roon suddenly loses network Support	1	52	December 6, 2025
Intermittent Tidal loading issues on Linux-based Roon core (ref#GSC58D) Support	7	37	December 6, 2025
Meridian 218 endpoint disconnecting and reconnecting every few seconds (ref#SMW6VD) Support	6	51	December 7, 2025
Roon is not recognizing audio output (ref#6B75HW) Support	0	20	December 6, 2025