Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
I'm having a problem with Roon -- how do I report it? Support	3	351870	February 24, 2019
About the Support category Support	1	9144	June 21, 2015
Missing Roon Core Nucleus Support	9	96	September 21, 2023
Playback interruptions and occasional track restarts with Roon on SonicTransport i9 (ref#NELUS4) Support	0	4	September 21, 2023
ARC connection help ARC: Port Forwarding Help	7	52	September 21, 2023
Question about Roon Core requirement for Lumin Music U1 (ref#YCE3AP) Support	5	45	September 21, 2023
Roon app keeps crashing at start-up Support stale , high	61	510	September 21, 2023
Log-In Issues with Roon Support	0	15	September 21, 2023
Roon constantly losing control of my audio device Nucleus Support	0	17	September 21, 2023
Volume suddenly jumps to 100% on its own [Ticket In] Support	89	2476	September 21, 2023
Roon appears confused about two similar devices (again) Support	13	86	September 21, 2023
Tracks that are available in Qobuz or Tidal applications are marked not available in Roon Support	8	35	September 21, 2023
Metadata conflation for David Petersen Metadata	1	42	September 21, 2023
Auto Logout and Unable to Login Roon Software on macOS (ref#6IO6VO) Support	1	18	September 21, 2023
Pairing Topping DAC in bluetooth on a Roon Bridge Support	3	34	September 21, 2023
Playback Issue please help Support high	4	70	September 21, 2023
Female Composer Metadata	2	34	September 21, 2023
High CPU usage when idle Support	2	51	September 21, 2023
Problems playing Qobuz Streams Support high , stale	18	299	September 21, 2023
HDMI stopped sending any signal to AVR Nucleus Support	10	280	September 21, 2023
Radio stream dropouts after September 11 update Nucleus Support	18	129	September 21, 2023
Roon ARC caused the Roon Core to crash Support high	9	266	September 21, 2023
New ARC update listening history not transferred to Roon Core Support stale	4	58	September 21, 2023
Cloned Mac completely mixed up with original Mac Support	4	71	September 21, 2023
Latest Roon Remote not allowing login for new installations Support	3	68	September 21, 2023
app on iphone doesn't recognize account and won't open Support	0	29	September 20, 2023
Nucleus+ Performance Issues with Large Music Library and Streaming Services (ref#V4V2EE) Nucleus Support high	22	153	September 20, 2023
New computer does not see Nucleus Plus on Windows 11 network Nucleus Support	3	47	September 20, 2023
Need to set SOtM NEO 200 SE to fixed volume at every Roon startup (ref#OKVOQC) Support high , stale	9	95	September 20, 2023
I am having trouble using a Wiim Pro with Roon after setting up ARC Support	7	90	September 20, 2023