Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
Roon Ready Playback Failing to Initialize After Update to 2.58, Restart Potential Workaround [Fix in latest production] Support Select your Nucleus model from the list below · Nucleus One I'm having trouble with my Nucleus hardware · Other Select the option that fits best · Roon playback issues after update Describe the issue Music will not pl…	148	2064	March 6, 2026
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3047	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6168	February 12, 2024
About the Support category Support	1	10971	June 21, 2015
Assistance Required for Rolling Back from ROCK to Nucleus OS (ref#R3PPCS) Support rctt_-05-2	0	6	March 8, 2026
Unable to Access ROCK SMB Data Folder due to Security Policy on Windows (ref#594ITK) Support rctt_-02-2	0	6	March 8, 2026
Roon crashes on Mac Studio when editing artist or album after update to V 2.62 (ref#0GM4IM) Support rctt_-06-1	3	29	March 8, 2026
Unable to redeem Nugs trial (ref#MNLV5D) Support rctt_-09-2	1	25	March 8, 2026
Roon Remote showing Roon Server outputs instead of local endpoints on MacBook (ref#JBXHCO) Support rctt_-02-2	0	17	March 8, 2026
Incomplete song display from Bluesound Vault on Roon (ref#CDPD2J) Support rctt_null-07-2	3	28	March 8, 2026
Albums sorted by 'Date Added' are in wrong order (ref#U1HKEF) Support rctt_-10-3	15	97	March 8, 2026
Guest password failure to log into \rock\data (ref#OORHOW) Support rctt_-03-2	1	19	March 7, 2026
Roon service renewed but application won't start (ref#GB31G8) Support rctt_null-08-1	0	16	March 7, 2026
Roon Server on 2012 Mac Mini intermittently fails to play music (ref#3M04SX) Support	19	131	March 7, 2026
Request for Roon 1.8 on Windows 7 (ref#WN2CKH) Support rctt_-09-3	6	70	March 7, 2026
Roon Server fails to start with unhandled exception on Windows 11 (ref#7NBJRB) Support rctt_null-08-1	0	17	March 7, 2026
Extreme frustration with Nucleus Rev B not recognized by Roon (ref#M5C75N) Support rctt_-05-1	1	34	March 7, 2026
Application login issue prevents opening (ref#2EFBUR) Support	7	46	March 7, 2026
Roon experiencing dropouts after latest update during playback (ref#SPKXMP) Support rctt_-01-2	19	108	March 7, 2026
Frequent playback interruptions with Qobuz 192kHz/24-bit tracks on Windows 11 Roon Server (ref#G5BVRV) Support rctt_-01-1	0	38	March 7, 2026
Tidal's Discovery and Mix not updating in Roon (ref#EJC2R0) Support rctt_-09-2	13	137	March 7, 2026
Roon server static IP issue after database restore (ref#0VQ67L) Support rctt_-02-1	5	52	March 7, 2026
TLS1.2 Poodle CBC padding brute force attempt Nucleus Support	2	30	March 7, 2026
Roon server stuck on 'Rescanning files' after update (ref#2NA3S6) Support rctt_-07-2	8	79	March 7, 2026
New Roon User Unable to Connect Roon Core on Synology NAS Due to Network Error 504 (ref#BJJMQF) Support rctt_null-02-1	3	34	March 7, 2026
NUGS free trial not appearing after subscription renewal (ref#CICXKE) Support rctt_-09-3	3	32	March 7, 2026
External backup drive not recognized and not shown, only Dropbox appears (ref#TYKSIP) Support rctt_-02-2	4	36	March 7, 2026
Roon Server update failure (ref#SFVS82) Support rctt_-08-1	0	22	March 7, 2026
OpenGL initialization failure on Surface Pro 11 with Roon (ref#D19HAX) Support rctt_-08-1	18	94	March 7, 2026
Frequent Tidal and Qobuz updates make Roon unusable (ref#5SG0QC) Support rctt_11-09-2	6	58	March 7, 2026