Support

Metadata Issues This is the place to talk about your metadata issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
Missing Versions after the update? Read this! Support high We’ve seen reports of the Versions tab missing after updating to Roon 1.8 Build 831. This happens if your Core and remotes are not both updated to 831. Please ensure that all devices are up to date and the issue should g…	2	247	September 23, 2021
I'm having a problem with Roon -- how do I report it? Support	3	295419	February 24, 2019
About the Support category Support	1	5548	June 21, 2015
VitOS cannot find DAC Support	1	31	September 27, 2021
Issue with Ropieee since build 831 Support	0	10	September 27, 2021
How to find all TRACK-versions for "daddy cool boney" Metadata Issues	3	67	September 27, 2021
Issue with loading database with latest Roon update Again! Support medium	7	72	September 27, 2021
How to play Auro-3D embedded in FLAC files with Roon? Support	5	43	September 27, 2021
Regular "Lost connection, trying to reconnect" Support medium	8	165	September 27, 2021
Focus on bitrate for MP3 files isn't available in the new release Support	2	40	September 27, 2021
Rock Nuc10 no HDMI output options audio Support	1	40	September 27, 2021
MOTU UltraLite-mk5 and Linux on Raspberry Pi 4: noise on unused channels Support low	11	236	September 27, 2021
MQA files on Qobuz? Support	1	50	September 27, 2021
Remote can't connect to Roon Server Support	0	23	September 26, 2021
Grouped Homepods Will Not Play After Latest Update Support high	11	105	September 26, 2021
Roon loses its connect to my LS50 wireless (version 1) Support	1	23	September 26, 2021
Airplay Group doesn‘t work after update Support	3	45	September 26, 2021
New releases for you not updated in weeks [Ticket in] Support medium	73	1154	September 26, 2021
Nucleus crashed Support	3	97	September 26, 2021
Groups don‘t work after update Support	2	53	September 26, 2021
Just setup and want Roon to look for music files in 1 specific folder only Support	5	93	September 26, 2021
Roon crashes every time in a few minutes after startup Support	4	63	September 26, 2021
'Rescan album' ignores changes to CD cover art. Is there a workaround? Metadata Issues	1	36	September 26, 2021
Arylic S10 (Raokit Technology) Stuttering Support	0	28	September 26, 2021
Arylic A50 Stuttering Support medium	8	142	September 26, 2021
Roon now highjacking iPad volume since update [Roon Investigating] Support tracking	20	275	September 26, 2021
Lock screen widget freezes ability to lower volume on other apps Support	1	43	September 26, 2021
1.8 Build 831 mutes my iPad when using Fixed Volume [Ticket In] Support tracking	19	245	September 26, 2021
Remove from Library buttons reversed? Support	2	65	September 26, 2021
1.8 (831) unstable work with Tidal Support	1	40	September 26, 2021