Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
Tidal Playlists not synchronizing in Roon [Ticket in] Support What’s happening? · Other How can we help? · I'm having trouble adding music to my library Other options · Other Describe the issue Warum werden Tidal Playlisten in Roon nicht synchronisiert. Gleiche Playlist zeigt in…	155	1298	June 17, 2025
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	3	468	June 10, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5206	February 12, 2024
About the Support category Support	1	10752	June 21, 2015
Age of Roon Nucleus Nucleus Support	17	87	June 17, 2025
Qobuz integration experiencing slow loading times (ref#MXT602) Support rctt_11-11-2	23	78	June 17, 2025
Roon not playing music to Logitech Pro X after recent update (ref#AHCFF7) Support	9	31	June 17, 2025
Roon unable to 'Prefer Files' for box set on macOS 15.4 (ref#XABAOP) Support	37	224	June 17, 2025
Using my MacBook in a different room from my Mac mini Support	44	389	June 17, 2025
Setting up watched Folder on Mac Support	28	229	June 17, 2025
Issues with Double and Triple Albums on iOS Remote (ref#8QH2CI) [Investigating] Support	69	415	June 17, 2025
Qobuz Web Interface Hearted Albums Not Syncing to Roon (ref#AIV4GX) Support	26	128	June 17, 2025
Nucleus One Roon server becomes unreachable due to self-rebooting (ref#64V8FM) Nucleus Support	32	211	June 17, 2025
Unable to play previously unplayed downloads offline in ARC (ref#KH7DK8) Support	4	18	June 17, 2025
Nucleus disconnects and repeatedly searches for server after connecting (ref#NTSL25) Support	20	58	June 17, 2025
Roon Multiroom Sync Issues (ref#TF0R1T) Support	18	92	June 17, 2025
High CPU Usage Causing Playback Dropouts in Roon (ref#EYIDUA) [Investigating] Support rctt_10-11-2	22	231	June 17, 2025
Records stuck at 0:00 across multiple devices in Roon (ref#6IMLHU) Support	46	159	June 17, 2025
Roon app on Mac fails to redirect after login (ref#F9WQOM) Support	3	22	June 17, 2025
Roon unable to connect with Naim audio device (ref#R37199) Support	21	158	June 17, 2025
Roon losing Audio Devices after Windows Sleep [Ticket In] Support rctt_10-null-null	19	99	June 17, 2025
Roon Playback Issue with NAD M10 v1 - Playback Not Starting (ref#4YNMET) Support	5	18	June 17, 2025
Unable to Setup Windows 11 Shared Folder for Nucleus HD (ref#2U6UE9) Nucleus Support	20	57	June 17, 2025
Songs unavailable in playlists after reconnecting NAS share (ref#9G3FPQ) Support	8	30	June 17, 2025
Unable to open Roon after latest update installation (ref#QIAQBJ) Support	11	71	June 17, 2025
Brief drop-outs using Roon over Airplay (ref#IEJQE2) Support	12	60	June 17, 2025
RoonServer stuck at initialization after successful backup restoration on Windows (ref#4TWYMY) Support	4	25	June 17, 2025
Unable to connect to Roon post update (ref#D2MVJE) Support	10	56	June 17, 2025
Playback failure with Sonor microRendu endpoint after reconfiguration (ref#XIEMMF) Support	7	27	June 17, 2025
Frequent TIDAL Disconnections in Roon Impacting ARC Streaming [Ticket in] Support	15	50	June 17, 2025