Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
ARC unable to stream Qobuz due to communication issue (ref#JMLBMA) [Roon Tracking] Support What is the operating system of your Roon Server host machine? · Linux Server (Ubuntu, Fedora, ArcLinux...) What kind of device are you using to perform the login? · iOS Where are you trying to login? · I can't log in…	88	639	April 14, 2026
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	554	8933	April 14, 2026
Incorrect "Added" date for Qobuz albums (ref#QLDXI2) [Qobuz fix rolling out] Support rctt_-10-3 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · I use the "Added" view regularly to browse recently added albums & …	443	4148	April 12, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3304	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6263	February 12, 2024
About the Support category Support	1	10989	June 21, 2015
Intermittent playback stops when app is in background on Pixel (ref#PTMR1B) [Ticket In] Support	49	913	April 14, 2026
Persistent Arc connectivity issue with Qobuz, no playback possible (ref#5QAPBI) Support rctt_-04-1	1	5	April 14, 2026
Access issue with Valence due to incorrect subscription status (ref#6OT7D3) Support rctt_-10-3	2	18	April 14, 2026
Qobuz login issue after logging out (ref#9L9EDB) Support rctt_-03-1	4	36	April 14, 2026
Qobuz content disappearing from Roon library after server migration (ref#J5XOYP) Support rctt_null-09-2	4	47	April 14, 2026
Valence access problem Support	2	11	April 14, 2026
Issue with copying large Roon playlist to Tidal (ref#15N41O) Support rctt_null-01-2	0	5	April 14, 2026
Nucleus N1001R31 reset and account connection issue (ref#P1I8DK) Support rctt_-05-1	0	7	April 14, 2026
TIDAL MQA content not playing properly (ref#RQBMH1) Support rctt_-01-2	10	123	April 14, 2026
Roon ARC connectivity issue with Google Mesh and Xfinity modem (ref#U8WFF8) Support	2	31	April 14, 2026
Roon node not functioning on Windows 11 after update (ref#BQ670R) Support rctt_-02-1	15	127	April 14, 2026
Roon Server on 2012 Mac Mini intermittently fails to play music (ref#3M04SX) Support	33	295	April 14, 2026
Choppy Audio with ASIO Driver on Windows 11 Roon Server (ref#266RYL) Support rctt_-01-1	7	66	April 14, 2026
Roon unable to load and stuck on flashing logo after update with Grimm MU1 (ref#LRAYQO) Support rctt_null-06-1	12	138	April 13, 2026
Unable to switch back to Nucleus after reactivating old Mac server (ref#TVLGPM) Support rctt_-05-1	5	40	April 13, 2026
Nucleus One unable to connect to DACs after update; ARC access issue (ref#BQFY9N) Support rctt_-02-2	9	78	April 13, 2026
Roon fails to start after upgrade with Mytek Liberty DAC issue (ref#4EBFJ2) Support rctt_-08-1	2	22	April 13, 2026
Unable to log in to TIDAL via Roon (ref#Y1WQL3) Support rctt_-03-1	0	13	April 13, 2026
Rescanning files issue and intermittent playback on Roon Rock with Intel NUC (ref#G33LAT) Support rctt_-07-2	3	40	April 13, 2026
New router causing Nucleus connectivity issue (ref#R0R0T1) Support rctt_-02-1	5	38	April 13, 2026
Roon playback stops after 5 minutes post-update (ref#DNAGF9) Support rctt_-01-2	10	108	April 13, 2026
Roon playback issue with USB DAC on Mac Mini (ref#B1WKB4) Support rctt_-01-1	2	30	April 13, 2026
Roon Radio unexpectedly includes Christmas music in non-holiday playlists (ref#UAPJBC) Support rctt_-09-3	0	16	April 13, 2026
Unable to add Network Share with Nucleus One Server and Synology Diskstation (ref#XDPJPL) Support rctt_null-07-2	4	33	April 13, 2026