Support

ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	2557	February 12, 2024
About the Support category Support	1	10275	June 21, 2015
Roon Server update failure and unable to connect (ref#BBGEE2) Support	3	7	September 14, 2024
RoonServer OOM-Kills on 32-Core Machine with Ubuntu 24.04 LTS (ref#BC92TE) Support	3	42	September 14, 2024
Disconnecting/Reconnecting ARC to Android Auto Causes Blank Screen [Ticket In] Support	8	51	September 14, 2024
Radio Paradise drops out after ten seconds of play in Roon (ref#PC5NIL) Support	2	17	September 14, 2024
Intermittent playback cuts with Tidal on Chord Poly during initial session (ref#CAILA4) Support	0	5	September 14, 2024
RoonAppliance (RoonServer) crashes every 20 minutes since Aug 29 2024 (ref#K1GCAY) Support	11	89	September 14, 2024
Improper track grouping for classical works Metadata	12	49	September 14, 2024
Nucleus One goes offline overnight and shows library corruption message in the morning (ref#1Q1OG7) Nucleus Support	0	23	September 14, 2024
Unable to log in due to 'You're already signed in' message on Mac Mini (ref#UQKMVK) Support	2	9	September 14, 2024
Unable to connect to Roon Server (ref#9R3AHJ) Support	6	41	September 14, 2024
Roon not streaming to Martin Logan Forte amps after update (ref#HR0DL7) Support	34	270	September 14, 2024
TIDAL loading slowly after reinstalling Roon and restarting Mac desktop core (ref#QSU4WW) Support	0	6	September 14, 2024
Sharing Nucleus InternalStorage Folder on Network (ref#Y5AN5O) Support	19	51	September 14, 2024
Logitech PRO X2 Wireless causes tracks to skip Support	13	85	September 14, 2024
Frequent audio skipping on A&K Kann Max when using Roon (ref#M9DEX2) Support	8	33	September 14, 2024
Roon Arc is not connecting to ROCK Server ARC: Port Forwarding Help	3	17	September 14, 2024
Unable to Add Music Folder from PC to Roon Rock via Network Share or USB (ref#9AFW5H) Support	7	30	September 14, 2024
ARC won’t connect to NucleusOne Server ARC: Port Forwarding Help	1	15	September 14, 2024
Roon application hangs on loading page after multiple reinstalls and firewall adjustments (ref#29SJ0G) Support	0	12	September 14, 2024
Identifying albums: non-grouped & Qobuz-versions with no local counterparts Metadata	0	10	September 14, 2024
Unable to open Roon on Windows after attempting several fixes (ref#AG5WYO) Support	0	14	September 14, 2024
Local playlists import results in same release date and cover image for all tracks (ref#8BTLJ4) Support	1	10	September 14, 2024
ARC metadata transfer issue with Bluetooth connection on Android (ref#02NWC1) Support	14	47	September 14, 2024
Roon ARC starts playback unexpectedly with multiple Bluetooth connections (ref#JC56NO) Support	10	47	September 14, 2024
Tracks from Compilations Not Visible on Artist Pages Support	25	160	September 14, 2024
Unable to access Roon Rock after installation (ref#PGJXYF) Support	3	21	September 14, 2024
Unable to add Qobuz to services in Roon (ref#892XKR) Support	0	12	September 14, 2024
Roon Qobuz playlist show unavailable Support	0	10	September 14, 2024