Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
Unable to authenticate Last.fm account through Roon (ref#P05R76) [Investigating] Support rctt_-03-2 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · I am having trouble logging into my Last.fm account through Roon. …	34	343	September 9, 2026
Daily Picks missing and Home Screen slow loading since September 5th on MacOS (ref#146UJB) Support rctt_-11-2 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · “Daily Picks” is missing or fails to load for the past 2 days, slo…	12	260	September 9, 2026
Windows 11 Smart App Control blocking DLL files in Roon 2.71 Build 1680 [Ticket In] Support rctt_-08-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Windows 11 Smart App Control is repeatedly blocking multiple DLL f…	28	493	September 1, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3920	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6704	February 12, 2024
About the Support category Support	1	11070	June 21, 2015
Incomplete music library scan and network share disconnection on Roon Nucleus One (ref#7GM73C) Support rctt_null-02-1	0	0	September 11, 2026
Roon ARC cannot access Roon server suddenly (ref#WLIKNL) Support rctt_null-04-2	0	3	September 11, 2026
Samsung S25+ not appearing as audio device in Roon app (ref#EW8MX6) Support rctt_-02-2	11	66	September 11, 2026
Roon inconsistently interfacing with Bluesound Node (ref#FYRHQM) Support rctt_-01-2	31	293	September 11, 2026
Roon Nucleus Network Issue Nucleus Support	7	103	September 11, 2026
Intermittent playback stops when app is in background on Pixel (ref#PTMR1B) [Ticket In] Support	69	1444	September 10, 2026
Intermittent Qobuz Log In Failure Causing Music Playback Interruptions (ref#AQK4YP) Support rctt_-03-2	9	81	September 10, 2026
Error in album tracks display not matching file data (ref#MY21LS) Support rctt_-10-3	15	152	September 10, 2026
Shuffle and playback issue with favorite tracks not playing in succession (ref#1XM6GU) Support rctt_-01-2	4	26	September 10, 2026
Unexpected library rescan causes music drops and skips (ref#NNIXB1) Support rctt_-01-2	10	116	September 10, 2026
Frequent dropouts with TIDAL 24/192 on Mac mini (ref#BNY190) Support rctt_-01-1	13	161	September 10, 2026
Roon transliterates Western artists when adding CJK languages (ref#AJ8BUI) Support rctt_-09-2	9	122	September 10, 2026
Reduced Roon interface and missing options on Android tablet (ref#RULF98) Support rctt_-09-3	4	68	September 10, 2026
Roon fails to run after restoring from backup (ref#91FATJ) Support rctt_-08-1	19	169	September 10, 2026
ARC shows downloaded checkmark but reports no downloads (ref#2C72B7) Support rctt_-04-2	21	199	September 10, 2026
Roon ARC unable to play Qobuz tracks while Tidal and local library work (ref#D5KQ0L) Support	3	36	September 10, 2026
Roon fails to run post-update on Intel Mac with macOS 12.7.6 (ref#KNAHVM) Support rctt_-08-1	24	279	September 10, 2026
My Samsung TV does not appear in display settings in Roon (ref#MIJ6KY) Support rctt_-01-2	4	52	September 10, 2026
Backups hang at Snapshotting and app won't play music when disabled (ref#UAJCAN) Support rctt_null-09-1	0	16	September 10, 2026
Improvements in Playlist Not Persisting After Save (ref#QE3MXI) Support rctt_-09-3	4	47	September 10, 2026
Roon fails to start with LoadLibrary error 126 on Windows 11 Acer Nitro (ref#EI2EGH) Support rctt_-08-1	3	47	September 10, 2026
Album artwork delay when adding Qobuz album to library (ref#DOH7K0) Support rctt_null-07-2	5	52	September 10, 2026
Albums not showing post ROCK to Nucleus One migration (ref#P0F3HP) Support rctt_null-05-1	3	38	September 10, 2026
RoonAppliance memory leak causing high RAM usage on Ubuntu 24.04.4 LTS (ref#FIB170) Support rctt_-06-1	7	112	September 10, 2026