Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
iOS 27 Apple HomePods fail to stream sound from Roon (Airplay) (ref#9KI1FY) [Investigating] Support rctt_-01-2 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · iOS 27 Apple HomePods do not stream sound from Roon Tell us about…	66	1681	October 1, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6741	February 12, 2024
About the Support category Support	1	11083	June 21, 2015
Error checking for update in Roon (ref#DYQ2GG) Support	1	8	October 1, 2026
Roon ARC Freezes After Enabling Smart Downloads (ref#UCBWVO) Support rctt_11-04-2	2	26	October 1, 2026
Unable to authenticate Last.fm account through Roon (ref#P05R76) [Investigating] Support rctt_-03-2	63	829	October 1, 2026
Number of tracks not displayed for lyricist (ref#Y0LH2R) Support	0	7	October 1, 2026
Inconsistent Japanese translation for 'Appearances' in Roon app (ref#0RCA5V) Support	0	5	October 1, 2026
Intermittent Slow Media Events with TIDAL on Synology DS920+ (ref#UKAJKU) Support rctt_-01-2	3	49	October 1, 2026
AirPlay 2 and System Playback Issues on MacBook Pro M5 (ref#SWM34A) Support	7	84	October 1, 2026
CarPlay Glitches Affecting Roon ARC (ref#HBRCKY) Support	0	6	October 1, 2026
Issues with Roon setup and library after moving to new home (ref#O2PHI4) Support rctt_null-05-2	3	43	October 1, 2026
Intermittent Static Playback on Qobuz via iPad Endpoint (ref#7QW3SM) Support	0	7	October 1, 2026
Roon can't detect Sonos speakers after macOS 27 update (ref#EYUJXU) Support	0	9	October 1, 2026
Sorting display inconsistency in Artist Overview and Discography on Android (ref#NRX9RR) Support	14	86	September 30, 2026
Duplicate Display of Single Person's Credit Information (ref#3PJM9C) Support	2	42	September 30, 2026
iPhone and iPad can't find Roon server while computer works fine (ref#VT48WG) Support	23	105	September 30, 2026
Naim NDX not showing up on MacOS Support	7	31	September 30, 2026
Nucleus not detected by iOS devices despite Windows functionality (ref#84DLCH) Support	6	53	September 30, 2026
B&W Formation devices lost RAAT after firmware 2.10A1 causing RAATServer crash-loop (ref#A95QJP) Support	15	118	September 30, 2026
Devialet Audio Device Refuse to Switch to Roon & Difficult to Reconnect to Network after Power Off Nucleus Support	0	11	September 30, 2026
Nucleus Titan SSD not appearing on network (ref#WBVK6G) Support	0	13	September 30, 2026
Tracks Skipping and Erroring on Nucleus One (ref#CL0DLU) Support	3	28	September 30, 2026
ARC: "poor connection" error only affecting certain album under Balanced or Bandwidth Optimized. (ref#YSOPEE) [Ticket In] Support rctt_null-null-null	12	200	September 30, 2026
Roon unable to recognize database backups due to possible corruption (ref#TYHL2L) Support rctt_-09-1	12	136	September 30, 2026
Roon Server on Mac Mini Fails to Detect Holo Red Bridge (ref#5AUG8M) Support rctt_-02-2	14	141	September 30, 2026
Server crash and backup restore error (ref#3RXWJ7) Support rctt_null-06-1	12	100	September 30, 2026
Songs skip after 20 seconds and folders disappeared (ref#S8W4IR) Support	1	15	September 30, 2026
Roon Nucleus starts playing music autonomously (ref#50HHF4) Support rctt_-05-1	14	141	September 30, 2026
Satechi R2 stops controlling Roon after 10 mins inactivity on iPad (ref#4CVAPM) Support rctt_-09-2	9	91	September 30, 2026