Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Metadata This is the place to talk about your metadata issues.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	1396	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5545	February 12, 2024
About the Support category Support	1	10821	June 21, 2015
Roon backup restore failing (ref#KL1XHI) Support	6	15	September 14, 2025
ARC connection issue on iOS devices with local network (ref#CRFPKO) ARC: Port Forwarding Help	2	18	September 14, 2025
Roon ROCK on NUC with Album Art and Storage Access Issues (ref#6WWGUC) Support	5	24	September 14, 2025
Tidal not updating in Roon [Ticket In] (ref#3A3SAP) Support rctt_10-null-2	51	378	September 14, 2025
Music files not visible in Roon (ref#KXQB80) Support	22	91	September 14, 2025
Invisible search text issue on Windows PC Roon app (ref#GEH6QJ) Support rctt_10-null-3	0	9	September 14, 2025
Mixed up Pól Brennan Metadata	3	17	September 14, 2025
No Audio Devices Listed in Roon After Nucleus Update/Power Blip (ref#QLA3K0) Support	5	31	September 14, 2025
"Too many errors" message when playing (ref#0B4JF9) Support	2	33	September 14, 2025
Cannot find Nucleus Database Location on iPad (ref#N7FAEW) Support	4	43	September 14, 2025
Slow FLAC Library Import on RoonServer [Ticket in] Support	62	3217	September 14, 2025
Unable to connect to Roon Server with frequent interruptions (ref#O1TYP7) Support	1	13	September 14, 2025
Roon update on Mac mini M4 hangs during installation (ref#THD5WA) Support	0	18	September 14, 2025
Tidal and Qobuz playback stops after a few minutes (ref#UER0G3) Support	1	19	September 13, 2025
Adguard setup unable to reach network share storage (ref#AJ3TTF) Support	4	35	September 13, 2025
Roon ARC not working with Qobuz (ref#RITHQK) [Investigating] Support	62	734	September 13, 2025
Nucleus crashing and unable to restore from backup Nucleus Support	35	239	September 13, 2025
Roon Bridge Device Conflict Due to Same 'machine_id' (ref#J4TVNS) Support	21	73	September 13, 2025
USB Device getting disconnected Support	0	23	September 13, 2025
Frequent Logouts on Linux Roon Installation (ref#AQCBUC) Support	0	14	September 13, 2025
Duplicate output device logo in signal path info [Roon Investigating] Support	7	49	September 13, 2025
Recurring Database Corruption in Roon (ref#PGD4E7) Support	4	49	September 13, 2025
Qobuz Favorites Disappeared from Roon 'My Albums' (ref#P7XWMQ) Support	13	80	September 13, 2025
Build 1392+: Various Artists Compilations Intermittently Splitting into Duplicate Albums (by track) in Roon, ARC [Roon Investigating] Support	247	5185	September 13, 2025
Roon ARC is working again for me! Support	3	66	September 13, 2025
No more photo or image on iphone Support	4	28	September 13, 2025
Roon and Wiim Amp Ultra RoomFit Compatibility Question (ref#MWKIM3) Support	1	26	September 13, 2025