Support

ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	4721	February 12, 2024
About the Support category Support	1	10658	June 21, 2015
Audio Zone missing after macOS 15.4 update on MacBook Air running Roon Server (ref#YRJQUH) Support	14	84	April 16, 2025
Unexpected Loss of Roon ARC and Tailscale Connectivity (ref#O85BAJ) Support	3	8	April 16, 2025
Can't Add URL to Roon for a Playlist (ref#KEYESS) Support	2	12	April 16, 2025
No network endpoints after rebooting Mac Roon Server (ref#V4CVI2) Support	2	7	April 16, 2025
Unable to connect to Nucleus+ server Nucleus Support	6	30	April 16, 2025
Login error in Roon ARC due to InvalidRecaptcha on iPhone XS Max (ref#15BGQX) Support	5	22	April 16, 2025
Inability to connect to Roon Core with app today (ref#8K4NXK) Support	19	42	April 16, 2025
Luxman DA-07x Problem Nucleus Support	5	27	April 16, 2025
Unable to access music stored on network share (Innuos ZenMini) (ref#X3YS3B) Support	29	179	April 16, 2025
ARC sorting methods non-responsive for favorite albums (ref#YEGIBO) Support	4	11	April 16, 2025
Umlaut ÄÖÜ äöü not displayed correctly in live Radio media titles [Investigating] Support	3	22	April 16, 2025
Qobuz albums not being added to library (ref#AQGQ92) Support	3	32	April 16, 2025
Roon app on MacBook Pro causes WiFi connectivity issues (ref#OGS69S) Support	5	41	April 16, 2025
Roon ARC unable to establish remote connection due to port forwarding issue (ref#VW5QTE) ARC: Port Forwarding Help	5	21	April 16, 2025
Roon Nucleus plus doesn’t play DSD and 32/352 to miniDSP Nucleus Support	32	176	April 16, 2025
Roon Live Radio playback stops intermittently on Mac mini setup (ref#S664N6) Support	24	152	April 16, 2025
Roon ARC Fails to Connect Remotely Despite Open Port Configuration on UniFi Gateway (ref#ROOH60) Support	1	14	April 16, 2025
Waveform progress bar not displaying when chromecasting [Ticket In] Support	106	2540	April 16, 2025
Unable to connect to Qobuz after cache cleanup on Mac (ref#LWL3IT) Support	1	11	April 16, 2025
Volume Control Issue on Mac Mini M4 with HomePod via AirPlay (ref#TU5317) Support	14	53	April 16, 2025
Tidal music fails to play in Roon while local library works (ref#IJPO4P) Support	5	34	April 16, 2025
Roon lost all 'Audio' connections after update (ref#L4OUOG) Support	8	48	April 16, 2025
MacBook can't connect to Roon after deauthorizing from PC (ref#60RLPY) Support	5	21	April 16, 2025
Samsung S24 Ultra OneUI7 and Roon app serious problem Support	7	42	April 16, 2025
Lumin U1 Mini not appearing as output in Roon on MacBook (ref#2CQT0I) Support	3	13	April 16, 2025
Roon unable to detect streamers, only plays computer output (ref#3QFJBD) Support	3	23	April 16, 2025
Macbook Pro can't connect to Roon Rock Server (ref#M302GF) Support	4	27	April 16, 2025
Distorted Audio on Initial Playback Across Multiple Endpoints (ref#X2VUG9) Support	25	139	April 16, 2025