Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
Unable to authenticate Last.fm account through Roon (ref#P05R76) [Investigating] Support rctt_-03-2 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · I am having trouble logging into my Last.fm account through Roon. …	35	368	September 11, 2026
Daily Picks missing and Home Screen slow loading since September 5th on MacOS (ref#146UJB) Support rctt_-11-2 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · “Daily Picks” is missing or fails to load for the past 2 days, slo…	12	282	September 9, 2026
Windows 11 Smart App Control blocking DLL files in Roon 2.71 Build 1680 [Ticket In] Support rctt_-08-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Windows 11 Smart App Control is repeatedly blocking multiple DLL f…	28	501	September 1, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3923	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6707	February 12, 2024
About the Support category Support	1	11070	June 21, 2015
Severe idle/deep-sleep regression on Pixel 10 Pro with Roon Remote 2.71 build 1683 (ref#XAFHCH) Support rctt_-11-1	0	7	September 12, 2026
Nucleus One not detecting installed Crucial BX500 4TB SSD after installation (ref#2T18PL) Nucleus Support	3	28	September 12, 2026
Nucleus connectivity issue with web app and configuration spinning (ref#TOHU81) Support	2	35	September 12, 2026
Incomplete music library scan and network share disconnection on Roon Nucleus One (ref#7GM73C) Support rctt_null-02-1	2	30	September 11, 2026
Server crash and backup restore error (ref#3RXWJ7) Support rctt_null-06-1	3	18	September 11, 2026
Roon app recovery issue by quitting all Roon Server instances (ref#S122A9) Support rctt_-08-2	1	17	September 11, 2026
Roon Server fails to update from 2.67 to 2.71 on Mac Mini (ref#GP2VG5) Support rctt_-08-1	1	13	September 11, 2026
Macbook loses Roon Server connection after Docker restart (ref#R45AB7) Support rctt_-02-2	9	101	September 11, 2026
Albums added by date scrambled in Roon (ref#FRVX4H) Support rctt_-10-3	23	240	September 11, 2026
Ongoing Android Crash and Instability Post-1673 Hotfix [Roon Investigating] Support	8	203	September 11, 2026
Roon ARC unable to play Qobuz tracks while Tidal and local library work (ref#D5KQ0L) Support	5	59	September 11, 2026
"Too many failures" error stopping playback on Roon version 2.71 with 52TB RAID (ref#AN6MPL) Support rctt_-01-1	10	95	September 11, 2026
NAD C 3030S remains uncertified in Roon (ref#GVNLV0) Support rctt_-09-3	7	49	September 11, 2026
Persistent Roon Ready issue: Eversolo DMP-T10 disappears and reappears (ref#3SNQCH) Support rctt_-01-2	4	64	September 11, 2026
Samsung S25+ not appearing as audio device in Roon app (ref#EW8MX6) Support rctt_-02-2	13	104	September 11, 2026
Roon Nucleus starts playing music autonomously (ref#50HHF4) Support rctt_-05-1	6	65	September 11, 2026
Apple iPad + Magic Keyboard Scrolling and Clicking Bad Behavior [Ticket In] Support	78	3151	September 11, 2026
Backups hang at Snapshotting and app won't play music when disabled (ref#UAJCAN) Support rctt_null-09-1	2	34	September 11, 2026
Tidal tracks grayed out on ARC abroad, can't play until retry on home Roon (ref#CTLH0O) Support rctt_null-04-1	1	19	September 11, 2026
Rattling noise inside newly unboxed Nucleus Titan (ref#2MEO91) Support rctt_-05-1	8	115	September 11, 2026
Primary profile hangs on home screen with spinning logo after "Playlists by Roon" (ref#NCRX7K) Support rctt_-08-1	3	43	September 11, 2026
Roon Server Connection Issue on iMac with Intermittent Streaming Dropouts (ref#YKRTSH) Support rctt_-02-2	0	21	September 11, 2026
RAAT limiting PCM output to 384 instead of 768 on Roon Ready Eversolo setup (ref#6H7QD3) Support rctt_-09-3	14	202	September 11, 2026
[Ticket in] Windows 11 File Explorer shows empty \\ROCK\Data\Storage folder after RoonOS 3.0 install (ref#KXJTXS) Support rctt_-02-2	9	151	September 11, 2026