Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
Qobuz albums not showing after latest update (ref#SME7EY) [Investigating] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · Music won’t play or issues with my library Music won’t play or issues with my library · Streaming tracks greyed out or unavailable Tell us what's going on · So I did the latest u…	47	445	July 15, 2026
iOS Version 1671 not in Apple App Store (ref#DBHWRE) [Awaiting Apple Validation] Support rctt_-10-3 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · So, when will the Apple App Store have 1671 for iOS? Tell us abou…	21	307	July 14, 2026
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	791	20078	July 14, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3735	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6562	February 12, 2024
About the Support category Support	1	11040	June 21, 2015
Intermittent streaming issue with Sveriges Radio on Roon 2.70 (ref#FHI8GB) Support rctt_-01-2	6	32	July 15, 2026
Nucleus Titan unable to access Samsung SSD causing local playback failures (ref#99R6BP) Support	15	59	July 15, 2026
Ongoing Android Crash and Instability Post-1673 Hotfix [Roon Investigating] Support	6	81	July 15, 2026
Inability to access Nucleus Titan after latest update (ref#986SBP) Support rctt_null-05-1	7	61	July 15, 2026
Difficulty setting up Roon on Qnap NAS using Docker (ref#EGVEB0) Support rctt_-09-3	2	14	July 15, 2026
Unable to access BIOS on MSI NUC13MQG for ROCK Installation (ref#36P8DT) Support rctt_-08-2	15	94	July 15, 2026
Crashes on Roon Rock NUC8i7beh while playing Hi-Res Qobuz tracks (ref#N527PQ) Support rctt_11-08-1	13	134	July 15, 2026
Qobuz track fails to play when added to playlist (ref#K28STI) Support rctt_null-01-2	2	21	July 15, 2026
Roon Server not found on Windows 11 PC (ref#A6TCT2) Support rctt_null-02-1	3	34	July 15, 2026
Rescanning files issue and intermittent playback on Roon Rock with Intel NUC (ref#G33LAT) Support rctt_-07-2	18	153	July 15, 2026
Roon displaying incorrect icons for LUMIN X1 and T2 (ref#7BU3OC) Support rctt_-null-3	2	31	July 15, 2026
Roon ARC Consistently Crashes with Eero Pro 7 Setup (ref#H0LLN1) Support	5	25	July 15, 2026
Roon unable to connect to Sonore Signature via Ethernet (ref#CUTK0R) Support	3	35	July 15, 2026
Inconsistent album sort order in Roon ARC and Roon due to apostrophes (ref#FOAROY) Support rctt_-04-3	4	45	July 15, 2026
Track playback and album addition delay from Tidal and local library (ref#85UPKH) Support rctt_11-11-2	4	37	July 15, 2026
ROCK setup experiences slowness after firmware update (ref#0XC61U) Support rctt_11-11-2	3	28	July 15, 2026
Roon app not opening on iPod with iOS 12.5.8 (ref#0J61JA) Support	5	50	July 15, 2026
Qobuz playlists are empty in Roon and slow playback issues (ref#74R32M) [Ticket-in] Support rctt_null-01-2	22	202	July 15, 2026
Roon playback gets stuck with "audio file loading slowly" error (ref#5I2RNW) Support rctt_-01-2	27	216	July 14, 2026
Android app crashes and stutters after updating to version 2.70 (ref#KGV1WV) [When notifications are disabled] [Hotfix Released] Support rctt_-06-2	57	1122	July 14, 2026
Roon Nucleus One unable to detect NAS (ref#T91QQ9) Support rctt_null-05-1	1	20	July 14, 2026
Missing library folders after Roon update despite rescanning (ref#KA8KOO) Support rctt_null-07-2	12	104	July 14, 2026
Roon randomly skips to the next track during playback (ref#C69HV6) Support	26	237	July 14, 2026
Albums added by date scrambled in Roon (ref#FRVX4H) Support rctt_-10-3	13	105	July 14, 2026