Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
B&W Formation devices lost RAAT after firmware 2.10A1 causing RAATServer crash-loop (ref#A95QJP) [Resolved by B&W] Support Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · B&W Formation Audio/Duo/Bass lost RAAT after firmware 2.10A1 – RAA…	95	2083	November 11, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	0	6879	February 12, 2024
About the Support category Support	0	11127	March 14, 2015
Endless loop post-signup for Qobuz 60-day trial (ref#0V1G5I) Support	1	14	November 11, 2026
Roon Remote app crashes on Samsung Galaxy S24 when selecting an artist (ref#ARLXAT) Support	1	18	November 11, 2026
Playlist tracks disappearing after Roon restart on MacBook Pro (ref#7FP96F) Support	4	48	November 11, 2026
Hifiman Arya Wi-Fi listed as "Uncertified" despite "Roon Ready" announcement (ref#P1Q1YP) Support	1	4	November 11, 2026
Fixed volume setting for Chord Poly keeps resetting (ref#LI7RYC) Support	5	27	November 11, 2026
Roon ARC not connecting after broadband upgrade to XGS-PON (ref#22JW1W) Support	0	2	November 11, 2026
Roon connectivity issues with Tailscale (ref#MEVAOA) Support	6	67	November 11, 2026
Release Date Sort bug in Roon application (ref#FF87ID) Support	0	6	November 11, 2026
Roon ROCK Core freezing and requiring login after each restart post-update (ref#N80MKA) Support	3	34	November 11, 2026
Playback interrupted for "Stolen Moments" on 96/24 Qobuz version (ref#2F8GGD) Support	2	21	November 11, 2026
How to import an old playlist into Roon (ref#4S42LJ) Support	0	9	November 11, 2026
Loading album spinner persists when clicking album cover (ref#OE0681) Support	0	6	November 11, 2026
Unable to group OpticalRendu and ifi Zen Stream as single endpoint group (ref#BUIIGB) Support	3	15	November 11, 2026
Qobuz Account Sync Issue with Roon after Country Change (ref#2JD8YU) Support	2	46	November 11, 2026
Black screen issue on Roon ARC iPhone app before sign-in (ref#YVQ2C8) Support	2	11	November 11, 2026
Unable to login to Roon on new Windows 11 laptop (ref#OG2MRD) Support	0	12	November 11, 2026
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue] Support rctt_null-01-1	823	27112	November 11, 2026
iTunes playlists not importing to Roon on iPhone 15ProMax and Windows 11 PC (ref#8MBMLG) Support	2	29	November 11, 2026
Roon outputs only via AirPlay after Golden Gate update on Mac Mini (ref#KJK2CA) Support	3	44	November 11, 2026
Formation Flex grouped playback fails after inactivity requiring regrouping (ref#RRHENX) Support rctt_11-01-3	0	10	November 11, 2026
Roon Radio function not working on all devices and remotes (ref#1LDE71) Support	2	18	November 11, 2026
HiFi Rose RS520 drops out and stops during Roon Ready playback (ref#DALBE5) Support	22	281	November 11, 2026
Connectivity issue with Roon search after update (ref#K4896F) Support	2	23	November 11, 2026
ARC on iPad Air 4 says "No Roon Servers Found" (ref#IQRMFD) Support	2	42	November 11, 2026
Roon not detecting Qobuz FLAC files in Nucleus storage (ref#ERF7CX) Support	5	51	November 11, 2026
Frequent Tidal playback stoppage on Marantz SACD30n with slow loading message (ref#IYQ0YM) Support	4	51	November 11, 2026
Roon ARC can't detect server and Qobuz music not loading (ref#V1STPB) Support	2	29	November 11, 2026