Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	1916	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5730	February 12, 2024
About the Support category Support	1	10857	June 21, 2015
Tidal library sync issue with limited album and artist appearance (ref#GLM4SD) Support rctt_null-02-2	1	6	November 4, 2025
Unable to remove deleted Qobuz albums from 'Listen Later' list (ref#HWHMVO) Support	6	51	November 4, 2025
Query about MUSE DAC compatibility with native DSD over USB-C for iPhone (ref#BGCQHD) Support rctt_-09-3	4	29	November 4, 2025
Playback fails with "too many failures stopping playback" error (ref#DQWMOM) Support	8	48	November 4, 2025
ARC unable to connect to Nucleus after car computer reset (ref#XK33DE) Support	8	26	November 4, 2025
Error message „Tidal media is loading slowly“ Support	0	0	November 4, 2025
Qobuz Playlists Unavailable in Roon [Fix in EarlyAccess] Support	63	2488	November 4, 2025
Backup drive configuration issue in Roon (ref#T7LPD2) Support	5	18	November 4, 2025
Roon ARC remote access issue with Nucleus (ref#79FSVJ) Support	10	38	November 4, 2025
Qobuz media loading slow until Roon server restart (ref#2ATXKA) Support rctt_01-11-2	28	198	November 4, 2025
Unable to access Roon Server due to incorrect email address (ref#EU4KX1) Support	2	19	November 4, 2025
Repeated database corruption after update to v2.56 (ref#HF2KFB) Support	4	29	November 4, 2025
Remote backup locations failing to work (ref#PXUX78) Support	4	22	November 4, 2025
Roon playlist visually distorted on PC (ref#EFMOP6) Support rctt_10-null-3	2	30	November 4, 2025
Windows Roon client can't display audio devices (ref#3MO13B) Support	1	16	November 4, 2025
Unable to Restore Backup on DietPi After Moving from ROCK (ref#L0CIJ2) Support	3	18	November 4, 2025
Roon titan specifications Nucleus Support	1	17	November 4, 2025
Titan loses connection to phone, can't be controlled (ref#DXBG5X) Support rctt_-05-1	5	23	November 4, 2025
Qobuz connectivity issue with Roon after update (ref#B4AH7P) Support	1	16	November 4, 2025
Dutch NPO radio stations not playing in Live Radio (ref#HKUO97) Support	8	44	November 4, 2025
Roon ARC connectivity issues ARC: Port Forwarding Help	9	30	November 4, 2025
ARC cannot prioritize recent additions in Smart Playlist (ref#VYYYRD) Support rctt_-09-3	1	6	November 4, 2025
Endpoint intermittently disconnects and requires manual restart (ref#M4CD0E) Support	12	109	November 4, 2025
Unexpected 'loop all' added to play queue in Roon (ref#I8GELR) [Roon Investigating] Support	42	264	November 4, 2025
Audio tab flickering issue in Roon (ref#GKLVFV) Support	3	20	November 4, 2025
WiiM Ultra Drops Playback within 1-2 Minutes on Roon (ref#R7UL7H) Support	6	69	November 4, 2025
Unable to Unauthorize Old NUC Nucleus Support	4	19	November 4, 2025