Support

ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Metadata This is the place to talk about your metadata issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	4239	February 12, 2024
About the Support category Support	1	10576	June 21, 2015
Unable to play music from SSD on Nucleus One through Roon ARC (ref#CQ7GY5) Support	3	16	February 25, 2025
Consistent Poor Connection Error with Roon ARC while Outside Home (ref#89FCCQ) Support	3	33	February 25, 2025
Unwanted Albums Appearing in Recently Added Section (ref#6OMY21) Support	2	33	February 25, 2025
Recurring database corruption requiring manual intervention (ref#13MXR2) Support	1	30	February 25, 2025
Roon library corruption with incorrect album additions (ref#FTY7YY) Support	4	22	February 25, 2025
Roon ARC does work on iOS device meanwhile doesn't on Android device ARC: Port Forwarding Help	0	9	February 25, 2025
Roon can't find music in search from Classical box sets using specific tagging (ref#Q8CFHH) Support	11	73	February 25, 2025
After the last Roon update all my PL are empty Support	3	52	February 25, 2025
Qobuz albums disappeared from Roon & showing albums from different account (ref#FQ5MNO) [Investigating] Support	54	212	February 25, 2025
Audio Quality Discrepancy Between Roon Server and Tidal Connect/AVM (ref#6CSYAE) Support	3	50	February 25, 2025
Unable to connect to Nucleus despite access to web interface (ref#TB1R6I) Nucleus Support	6	31	February 25, 2025
Unable to view full album on Tidal after saving one track (ref#XBVI2L) Support	2	14	February 25, 2025
I/O failure adding local music files [Ticket In] Support	126	1025	February 25, 2025
Performance slowness in Roon app with Nucleus and Roon Ready endpoints (ref#PVPDFI) Support rctt_11-11-2	9	77	February 25, 2025
Qobuz Bulk Favorite Removal Fails (Deleted Albums Return to Roon) [Ticket In] Support	15	186	February 25, 2025
Albums in library not showing correctly, incorrect albums displayed (ref#AKCY7L) Support	2	36	February 25, 2025
Audio Out of Sync with AirPlay Grouped Devices in Roon (ref#Y3M35V) Support	0	11	February 25, 2025
Unable to find Nucleus+ or attached hard drive in Windows File Manager (ref#5K4ITB) Nucleus Support	12	52	February 25, 2025
Nucleus Titan detected but not playing audio via Roon. Nucleus Support	0	23	February 25, 2025
Intermittent dropouts and zone not found error with RoPieee endpoint (ref#662PMU) Support	2	24	February 25, 2025
Audio dropouts in living room speaker via Nvidia Shield and Chromecast (ref#0Q9I44) Support	15	102	February 24, 2025
[RoonServer on Windows crashes every hour or so] (ref#5AU3QU) Support rctt_06-null-null	21	144	February 25, 2025
Can't start playback on Bluesound PULSE SOUNDBAR+ After BluOS 4.8.17 Update (ref#XECOVD) [Investigating] Support rctt_01-null-null	18	124	February 25, 2025
Unable to connect to library on Synology NAS (ref#KSMOQ9) Nucleus Support	2	20	February 25, 2025
Discrepancy in album count on Roon Remote for iPad and iPhone (ref#7G2XNP) Support	14	96	February 25, 2025
Qobuz 192/24 tracks skip after 15-18 seconds in Roon (ref#PFON6X) Support	16	183	February 25, 2025
Roon Server upgrade prompts for a new subscription despite lifetime subscription (ref#8E33XX) Support	2	41	February 24, 2025
Roon server connection issue with ARC (ref#8N88YY) ARC: Port Forwarding Help	9	58	February 24, 2025