Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3087	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6184	February 12, 2024
About the Support category Support	1	10975	June 21, 2015
Roon slow response, freezing, and unrecognized Moon player (ref#GPOG8C) Support rctt_11-11-1	4	25	March 13, 2026
Intermittent playback pause during format switch (ref#LRDJAO) Support rctt_-01-2	0	0	March 13, 2026
Artwork missing in main/list view but appears inside (ref#9JOIS7) Support rctt_-null-3	2	9	March 13, 2026
Roon stuck on thinking icon and white screen on iMac M4 (ref#KD5Q08) Support rctt_null-02-1	2	11	March 13, 2026
Incorrect date on Qobuz albums in Roon (ref#UHD1GT) Support rctt_-null-3	0	2	March 13, 2026
USB DAC not showing up under macOS Tahoe 26.3.1 Support	4	36	March 13, 2026
Intermittent playback issue with Roon on Windows after updates (ref#XRAEY2) Support	5	31	March 13, 2026
Incorrect 'Date Added' for Qobuz albums in Roon Library (ref#LXPKE3) Support rctt_-null-3	7	98	March 13, 2026
Request for NUC Setup Instructions for Roon (ref#ASD4K9) Support rctt_-09-3	20	86	March 13, 2026
Roon does not detect Denafrips Terminator Plus 12-1 (ref#C113MK) Support rctt_-01-3	8	32	March 13, 2026
Issues with importing multi-disc albums and incorrect lyrics display (ref#UXEOC6) Support rctt_null-07-3	5	16	March 13, 2026
Roon ARC crashes and causes iPhone 13 to overheat on 5G (ref#8HWF6Y) Support rctt_-04-1	7	36	March 13, 2026
No sound for specific Tidal albums in Roon (ref#SNYY0Q) Support	15	90	March 13, 2026
User greeted with 'Buongiorno' (ref#WL7PC1) Support rctt_-10-3	3	36	March 13, 2026
Incomplete song display from Bluesound Vault on Roon (ref#CDPD2J) Support rctt_null-07-2	7	46	March 13, 2026
Roon crashes on Album Edit in Windows 11 (ref#Y3X76Y) Support rctt_-06-1	14	90	March 13, 2026
Unable to Install Codecs on ROCK due to Network Visibility Issue (ref#9IY4D1) Support rctt_-02-1	8	40	March 13, 2026
Qobuz tracks unavailable on Roon (ref#RC2NKH) Support rctt_-01-2	4	46	March 13, 2026
Unable to restart Roon Server after update on Mac Mini (ref#5YOFAQ) Support rctt_-08-1	4	40	March 13, 2026
Roon stuck on spinning icon and Roon ARC showing 'unauthorised' (ref#6WBYYY) Support rctt_null-08-1	1	8	March 13, 2026
No audio devices found in Roon settings with Bluesound Node and laptop setup (ref#6QNMH9) Support rctt_-01-2	1	9	March 13, 2026
Roon ARC - French translation issue Support	2	18	March 13, 2026
Album art not downloading during album update (ref#YGF0JW) Support rctt_-10-3	1	6	March 13, 2026
Roon OS Login Credentials Not Matching (ref#9N4SYX) Support rctt_-02-3	2	17	March 13, 2026
Roon on Windows 11 loses music and audio device detection after a few days (ref#82VEXH) Support	61	845	March 13, 2026
Roon ROCK on Intel NUC becomes unresponsive with app connectivity issues (ref#WRMOLY) Support rctt_11-02-1	23	169	March 13, 2026
Music stops and Roon endpoint intermittently disconnects (ref#DMPNJ4) Support rctt_-01-2	11	61	March 13, 2026