Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
Incorrect "Added" date for Qobuz albums (ref#QLDXI2) [Ticket In] Support rctt_-10-3 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · I use the "Added" view regularly to browse recently added albums & …	262	1587	March 28, 2026
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · Music won’t play or issues with my library Music won’t play or issues with my library · Streaming tracks greyed out or unavailable Tell us what's going on · I'm having a problem …	151	1558	March 28, 2026
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3209	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6221	February 12, 2024
About the Support category Support	1	10982	June 21, 2015
Eversolo DMP-A8 only detected as Airplay on ROCK NUC13 (ref#4V9IOO) Support rctt_-02-2	3	20	March 28, 2026
Roon ARC unable to securely connect to Roon server (ref#AGU0KO) Support rctt_null-04-2	4	23	March 28, 2026
App unable to connect to server (ref#D5QPWI) Support rctt_null-02-1	0	2	March 28, 2026
Lag in Playback with Nucleus Titan (ref#V8T53E)[Ticket in] Support rctt_11-01-1	13	80	March 28, 2026
Roon app icon color issue on iOS 26 with minimized folder (ref#7PISK1) Support rctt_-10-3	0	4	March 28, 2026
ARC crashing daily, disconnect/recover temporarily fixes (ref#X99RPX) Support rctt_null-04-2	5	37	March 28, 2026
Roon unable to load and stuck on flashing logo after update with Grimm MU1 (ref#LRAYQO) Support rctt_null-06-1	5	65	March 28, 2026
Long delays (up to 10 - 30 seconds) for loading albums or start playing tracks (both local and Qobuz) Support	37	644	March 28, 2026
Innuos server showing incorrect audio path after restoring Roon backup (ref#CRDOM6) Support rctt_-09-2	2	32	March 28, 2026
Roon Server not starting on MacBook Air with "Waiting for your Roon Server" message at startup (ref#FLFSCX) Support rctt_null-08-1	3	30	March 28, 2026
Roon on Windows 11 loses music and audio device detection after a few days (ref#82VEXH) Support	66	925	March 28, 2026
Inability to Play Qobuz Japan Music in Roon (ref#CJQU15) Support rctt_null-01-2	4	78	March 28, 2026
Random tracks won't stream from Qobuz through Roon after update (ref#FFO2DH) Support rctt_-01-2	10	136	March 28, 2026
Nucleus Crashing despite not using Internal Drive (ref#7N4P2T) Nucleus Support	28	186	March 28, 2026
Roon App on iMac M1 fails to connect with Tidal account (ref#Y055OA) Support	0	13	March 28, 2026
Issues with Roon reset, Roon Radio repeats, and Tidal song addition (ref#PBVMBW) Support rctt_-09-1	3	34	March 28, 2026
Roon application fails to launch (ref#UTY1I6) Support rctt_null-08-1	0	14	March 28, 2026
Unable to hear music during trial period (ref#SYOJI1) Support	1	28	March 28, 2026
Sound Quality Issues with Tidal and Qobuz Streaming (ref#6THM19) Support rctt_-01-1	2	42	March 28, 2026
Unable to find Nucleus One during Roon reinstallation (ref#S74TGM) Support rctt_-05-1	2	28	March 27, 2026
Audio interference and distortion with Devialet Air on Roon 2.62 (ref#9IVKC1) Support rctt_-01-2	9	87	March 27, 2026
Roon History Entries Missing and Out of Order after Restore (ref#0YG6CA) Support rctt_-09-3	4	52	March 27, 2026
Partial Library Access and Inability to Add Music on Nucleus One (ref#TY7QXO) Support rctt_null-05-1	12	96	March 27, 2026
Intermittent playback pause during format switch (ref#LRDJAO) Support rctt_-01-2	11	67	March 27, 2026
Missing Tracks in Composition Page for Beethoven's Symphony No. 5 (ref#X3TM46) Support rctt_-01-3	11	76	March 27, 2026