Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	723	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5301	February 12, 2024
About the Support category Support	1	10771	June 21, 2015
B&W Zeppelin Multiroom Devices Non-functional After Recent Roon Updates (ref#SF4751) Support	8	77	July 10, 2025
Qobuz integration experiencing slow loading times (ref#MXT602) Support rctt_11-11-2	35	228	July 10, 2025
Persistent connectivity issues with Nucleus Plus after ISO update (ref#8H8WWS) Support	5	60	July 10, 2025
Roon skips and stops during mixed RAAT zone playback (ref#GRVTPQ) Support	23	189	July 10, 2025
Version 2.53 affecting Tidal track tagging (ref#9KMB2N) Support	0	5	July 10, 2025
Intermittent Streaming Stops with Connection Error Messages (ref#AP5YPX) Support	0	0	July 10, 2025
Volume control not working with WASPI and ASIO drivers (ref#MBNLXK) Support	14	57	July 10, 2025
Roon ARC unable to find server with ATT Internet Air (ref#T2S04A) Support	1	4	July 10, 2025
Preserving Library (Metadata) when moving RoonServer from ROCK to other OS Support	22	87	July 10, 2025
Audio endpoints vanish after Roon Server freeze on Mac Mini (ref#DDGC30) Support	5	18	July 10, 2025
Backup failure in Roon (ref#KBIS0G) Support	28	191	July 10, 2025
Sporadic dropouts and freezes with Nucleus across various sources and endpoints (ref#MEOYAE) Support	10	40	July 10, 2025
Persistent 'You're already signed in' message post Roon Server restart (ref#DT8XOK) Support	2	15	July 10, 2025
Denon AVR no longer supports multiroom with Airplay 2 in Roon after update (ref#VB1SKI) Support	5	44	July 10, 2025
Aurender A1000 Roon certification issue on Nucleus One (ref#27C2G8) Nucleus Support	23	165	July 10, 2025
Roon Server 'Not Running' and 'Restart Error' on Rock miniPC (ref#RY5EAD) Support	7	26	July 10, 2025
Unable to Restore Recent Roon Backup from New NUC Setup (ref#XQDO0N) Support	5	25	July 10, 2025
All Roon remotes unable to connect to server (ref#1G4D6T) Support	4	29	July 10, 2025
Device not recognized by Roon Server after update with Gentoo player and Diretta device (ref#CBF5GL) Support	8	28	July 10, 2025
Unable to stream from Qobuz after firmware update on version 2.52, Build 1538 (ref#X4W523) Support	20	157	July 10, 2025
Intermittent connection issue after 2-week break (ref#K09JPJ) Support	6	55	July 10, 2025
ARC unable to connect to Roon server (ref#DKO50L) Support	8	28	July 10, 2025
Roon OpenGL initialization error on Dell XPS with Snapdragon processor (ref#34NT3T) Support	2	19	July 10, 2025
[Ticket In] Roon crashes when accessing singles/eps/bootlegs on Mac Mini M1 (ref#KOSSX7) Support	9	54	July 10, 2025
Recurring Issue with ref#KOSSX7 (ref#OBVNCC) Support	1	15	July 10, 2025
Tidal content not synchronizing in Roon [Fix in Latest Update 1544] Support	315	5042	July 10, 2025
Slow FLAC Library Import on RoonServer (ref#8ML7D1) Support	38	1733	July 10, 2025