Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
iOS Version 1671 not in Apple App Store (ref#DBHWRE) [Awaiting Apple Validation] Support rctt_-10-3 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · So, when will the Apple App Store have 1671 for iOS? Tell us abou…	17	210	July 9, 2026
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	788	19861	July 9, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3719	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6551	February 12, 2024
About the Support category Support	1	11037	June 21, 2015
Your roon server doesn't seem to be running, but client works Support	10	105	July 11, 2026
Qobuz albums not showing after latest update (ref#SME7EY) [Investigating] Support rctt_null-01-1	23	118	July 11, 2026
Qobuz library updates not reflected in Roon after 2.70 update on Windows 11 (ref#0OT5XC) Support rctt_null-02-2	0	9	July 11, 2026
Loss of sync between Qobuz and Roon on Mac Studio (ref#5ORF7H) Support rctt_null-02-2	1	16	July 11, 2026
Error Code 504 with ARC connection via Synology NAS (ref#N6WGO8) Support rctt_null-04-2	1	8	July 11, 2026
Roon falsely detects MP3 files as corrupt on NAS (ref#5QY1MM) Support	34	306	July 11, 2026
Qobuz playlists are empty in Roon and slow playback issues (ref#74R32M) [Ticket-in] Support rctt_null-01-2	21	177	July 11, 2026
Network Connectivity Issue: Roon Server IPv4 Error 502 (ref#C93LVI) Support	0	8	July 11, 2026
Difficulty downloading updates for Roon Server and Roon Remote in Kuwait (ref#DQIAYM) Support rctt_-02-1	3	26	July 11, 2026
Live Radio Station Failing to Play Support	0	9	July 11, 2026
Roon consuming excessive memory on Mac (ref#8SW94N) Support rctt_-11-1	0	19	July 11, 2026
New local audio endpoints stuck on "Enabling..." in Roon Core with Mac mini (ref#8MRPDA) Support rctt_-01-2	2	26	July 11, 2026
Roon unable to connect to Sonore Signature via Ethernet (ref#CUTK0R) Support	0	14	July 11, 2026
Metadata not displaying during playback in dCS stack with Nucleus+ (ref#R8LIOI) Support rctt_-01-2	29	251	July 10, 2026
Audio endpoint lost and Qobuz sync issues after Roon update on iPad (ref#WN3ULF) Nucleus Support	2	30	July 10, 2026
GPU spike and audio glitch when minimizing/maximizing Roon (ref#26D06T) Support rctt_11-11-2	15	93	July 10, 2026
Roon not opening on Windows after reinstall (ref#8I9MQU) Support rctt_null-08-1	2	27	July 10, 2026
Unable to Restore Backup After Upgrading Roon OS on NUC (ref#H7O7QK) Support rctt_null-07-1	18	168	July 10, 2026
Roon Server stuck in 'loading' state on Asustor NAS after move (ref#49NWOQ) Support	4	42	July 10, 2026
Native DSD Option Disappeared with Nucleus One and Matrix Element S (ref#N731MC) Nucleus Support	0	18	July 10, 2026
Newly added downloaded music file not appearing in Roon library (ref#67RFYR) Support rctt_null-07-2	0	17	July 10, 2026
Nucleus Connectivity Issue on Wife's Phone with Roon App and ARC (ref#2P5HD0) Support rctt_null-02-1	0	13	July 10, 2026
Albums added by date scrambled in Roon (ref#FRVX4H) Support rctt_-10-3	11	69	July 10, 2026
Post-update connectivity issues with iPad and iPhone to Roon on QNAP NAS (ref#8985UP) Support	46	482	July 10, 2026
How to prevent Banned and hidden tracks from being played f.e. on shuffle play [Ticket In, Fix Pending] Support	30	259	July 10, 2026