Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	2465	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5933	February 12, 2024
About the Support category Support	1	10906	June 21, 2015
Cannot delete empty playlists in Roon (ref#VO4W4A) Support rctt_-09-3	1	5	January 5, 2026
Naim Mu-so QB 2 and KEF LS50 Wireless 2 not recognized as Roon Ready (ref#D0EEON) Support rctt_-01-2	0	6	January 5, 2026
Roon Ready devices disappearing from Nucleus Rev B (ref#4GUS2G) Support rctt_-02-2	0	7	January 5, 2026
Can somebody please tell TiVo that David Roth does NOT equal David Lee Roth Metadata	8	43	January 5, 2026
Roon colour/saturation issue after Android One UI 6 Update [Investigating] Support	90	2368	January 5, 2026
Roon scans storage folders despite "only on startup" setting (ref#OKTBFW) Support rctt_-09-2	11	93	January 4, 2026
Increasing RAM in Nucleus One (ref#HV6GGD) Support rctt_-05-3	3	27	January 4, 2026
Need to reinstall OS on Nucleus after SSD replacement (ref#TBBB0Q) Support rctt_-05-1	1	16	January 4, 2026
Roon not starting after Linux server crash and backup restore attempt (ref#LEOXNL) Support rctt_-08-1	0	17	January 4, 2026
Apple iPad + Magic Keyboard Scrolling and Clicking Bad Behavior [Ticket In] Support	67	2417	January 4, 2026
RoonAPI Python Library WebSocket Client Compatibility (ref#62N7JC) Support rctt_-10-3	0	21	January 4, 2026
Roon ARC opens but fails to play music, showing "Redirecting. Please wait" message (ref#TC77R6) Support rctt_-04-1	0	11	January 4, 2026
Samsung Q90R soundbar not recognized by Roon over WiFi (ref#U8T51K) Support rctt_-01-2	1	19	January 4, 2026
Nucleus A not connecting via Ethernet after power outage (ref#RHAXVP) Support	4	42	January 4, 2026
Tidal playback in Roon app defaults to mp3 22kHz instead of FLAC on MacOS (ref#5200L6) Support rctt_null-01-2	2	23	January 4, 2026
Nucleus+ SMB Authentication Issue with Roon Account (ref#FP0J1X) Nucleus Support	0	18	January 4, 2026
Tidal Landing Page New Albums not updating in Roon [Ticket In] (ref#3A3SAP) Support rctt_10-null-2	134	1905	January 4, 2026
Background analysis stuck on zero (ref#O4FC9S) Support rctt_-11-3	3	33	January 4, 2026
Roon loses control of NAD C3050LE after playback actions (ref#6UXQVY) Support rctt_-01-2	4	36	January 4, 2026
RoonBridge Not Publishing Audio Output Source (ref#CDL60S) Support	11	62	January 4, 2026
Roon unable to detect DACs connected via USB on Windows 11 (ref#USLO6K) Support rctt_-02-1	4	39	January 3, 2026
Roon ARC crashes on Samsung Galaxy S22 with Jabra Enhance Pro 30 (ref#ILPNUT) Support rctt_-04-1	0	12	January 3, 2026
Frequent playback pauses in Sonos Airplay2 and Roon ARC Bluetooth (ref#H93VSE) Support	5	25	January 3, 2026
MQA won’t play when MUSE headphone EQ enabled Support	15	98	January 3, 2026
Nucleus Internal SSD Not Mounting After Deactivation (ref#OJKTXF) Support rctt_null-05-1	0	17	January 3, 2026
Roon ARC app crashes due to low memory on Sony Xperia 5 V (ref#OIUG8O) Support rctt_11-06-1	3	18	January 3, 2026
Transferring Roon settings from SonicTransporter i5 to i7 (ref#AR3QYJ) Support	6	21	January 3, 2026