Support

ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	3799	February 12, 2024
About the Support category Support	1	10502	June 21, 2015
Blank screens in Roon on Android devices (ref#07DS5G) Support	16	101	January 15, 2025
Roon lost connectivity to all audio output devices (ref#DXPA4S) Support	0	12	January 15, 2025
Sonos speakers and HiFi Rose streamer missing after Roon update (ref#PYBA1N) Support	0	13	January 15, 2025
Mac Sequoia “too many failures” error with Roon Support	43	568	January 15, 2025
Signal Path Display Cut Off with latest Roon 2.0 build 1490 - on Mac App, iPad (ref#KYUAI7) Support rctt_10-null-3	13	104	January 15, 2025
AirPlay2 not working with Sonos Era 300 (ref#A3FOTS) Support	9	111	January 15, 2025
Setting Up Nucleus One with Linksys Extender (ref#EEURFM) Nucleus Support	2	12	January 15, 2025
Scheduled Backups Failing To Complete (ref#AQQCOD) Support	33	157	January 15, 2025
Linn Majik DSM unable to connect to Roon app, only Airplay2 works (ref#C9IMRY) Support	16	110	January 15, 2025
Roon frequently drops out on iPad Mini 3 (ref#R80PVA) Support	0	10	January 15, 2025
Roon skips files imported from Apple Music (ref#7GAIHP) Support	14	65	January 15, 2025
Nucleus+ experiencing severe slowness and loading delays (ref#9NAA2Q) Nucleus Support rctt_11-11-1	37	267	January 15, 2025
Roon ARC unable to connect due to Roon Server status not connected (ref#8FABX6) Support	15	107	January 15, 2025
Roon forgets and re-adds compilation albums intermittently (ref#YF67HX) Support	13	66	January 15, 2025
Roon library load issue during backup on ROCK machine (ref#0TYWMD) Support	13	68	January 15, 2025
Library sorting by date fails on Synology D620 slim (ref#1FQTVE) Support	15	45	January 15, 2025
Roon Server is still crashing with stack overflows Support	19	193	January 15, 2025
New iPad Air fails to connect to Roon Server (ref#LA48SH) Support	1	28	January 15, 2025
New music not added to Roon database (ref#P4WHSX) Support	26	173	January 15, 2025
Missing 'My Stuff' and Accessible Playlists After Roon Re-installation (ref#XWW8QS) Support	17	59	January 15, 2025
Slow performance on Apple remotes with Nucleus+ Support	61	452	January 15, 2025
OS Update Failure on Roon Rock NUC13ANHi3 with exitcode 43 (ref#4DTNUR) Support	15	132	January 15, 2025
Roon ARC crashes at startup (ref#09CLIR) Support	16	93	January 15, 2025
Roon app freezing and music playback issues with Tidal connection (ref#GL6ER9) Support	22	119	January 15, 2025
Playback fails after Roon update on NUC10i7FNH ROCK (ref#WLE904) Support	21	140	January 15, 2025
ETIMEDOUT Network Error with IPv4 Connectivity (ref#AE89NT) ARC: Port Forwarding Help	8	45	January 15, 2025
Roon ARC fails to download music over Tailscale on iOS (ref#JTMGR8) Support	7	44	January 15, 2025
Nucleus One not appearing on app and unable to play audio (ref#JQRAR6) Nucleus Support	72	293	January 15, 2025