Support

ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	2965	February 12, 2024
About the Support category Support	1	10346	June 21, 2015
iPhone Unable to Detect Roon Server Despite Other Devices Connecting (ref#EQYKST) Support	6	33	October 25, 2024
Track Misalignment in Album Listing (ref#PU3W2L) Support rctt_07-null-3	4	14	October 25, 2024
Account not reactivated after renewing subscription (ref#5KYYYU) Support	0	2	October 25, 2024
Request for Roon Account Deletion (ref#THFE0A) Support	0	5	October 25, 2024
Qobuz login fails with network error message (ref#UQKSBH) Support	28	101	October 25, 2024
Smart Playlists long gap between tracks Support	7	82	October 25, 2024
Waiting for your Roon server. Roon is trying to connect...Taking ages! Nucleus Support	17	170	October 25, 2024
Roon アプリでQobuz にログインしましたが再生できません [I logged in to Qobuz with the Roon app, but I can't play it] Support	11	408	October 25, 2024
Roon App Unresponsive with Update Issues in Sitting Room Setup (ref#P9GTY2) Support	5	32	October 25, 2024
Recurring 'You’re already signed in' message when accessing Roon (ref#WA0WKF) Support	0	3	October 25, 2024
Roon Arc unavailable after moving to Switzerland (Salt router) ARC: Port Forwarding Help	3	29	October 25, 2024
GUI Glitches and Gradual Slowdown on Roon Core with iPad Pro (ref#V9K419) Support	0	8	October 25, 2024
Playback dropouts when using Roon for local and streaming music (ref#PTBEWY) Support	6	38	October 25, 2024
Roon Remote App Unable to Connect to RoonServer After Update (ref#DR0DBJ) Support	14	102	October 24, 2024
Sonos displayed as wiim Support	1	17	October 25, 2024
Persistent Playback Issues with Qobuz on Primare SC15 MK2 (ref#7BKD6A) Support	11	42	October 25, 2024
Roon on MacOS isn't displaying any audio zones until Local Network toggle is unset and reset [Roon Investigating] Support	11	71	October 24, 2024
Seeking Help with Roon Music Library Management Support	3	40	October 25, 2024
Hugo 2go device not found after latest Roon update (ref#J3L96C) Support	3	21	October 25, 2024
Slow Album Access and Playback Buffering on Nucleus Plus (ref#XQ7J24) Support	12	54	October 25, 2024
Duplicate album entries appearing in Roon due to a Server issue (ref#LR1LB9) [Roon Invesitgating] Support	48	326	October 25, 2024
Error 'Roon lost control of the audio device' when streaming to Sonos after recent Roon and Mac OS upgrades (ref#YAOUFJ) Support	3	22	October 25, 2024
Roon stops playback when advancing to the next song (ref#S3DINX) Support	4	32	October 25, 2024
Dynamic Range display not available for tracks in a playlist(ref#RVXH3M) Support	1	17	October 25, 2024
Roon client crashes on Windows and iPhone when accessing artist or track menu (ref#S865X9) Support	4	24	October 25, 2024
Playback stops after 30 seconds with Roon Server not found (ref#G25Y7N) Support	0	8	October 25, 2024
Arc CarPlay: 2 Major issues Support	0	17	October 25, 2024
Roon Nucleus Android app locks up when accessing lyrics on Samsung S24 Ultra (ref#UCBG9K) Support	8	36	October 24, 2024