Support

Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
Roon app crashes when clicking on certain albums [Fix in Early Access testing] Support What’s happening? · I am experiencing freezes or crashes How can we help? · I am experiencing freezes or crashes Other options · Other Describe the issue I just installed 2.56 (Build 1582) on Mac OS 26.0.1. If I have…	43	58	November 24, 2025
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	2148	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5822	February 12, 2024
About the Support category Support	1	10878	June 21, 2015
Daily loss of connection to Synology NAS with Roon (ref#U998K8) Support	3	32	November 25, 2025
Loud hissing sound when playback DSD in DoP mode when using iPhone 17 Support	0	7	November 25, 2025
Cambridge Audio EVO 75 cannot play AAC format while Roon ARC via CarPlay works (ref#H0TYJ5) Support	6	36	November 25, 2025
Intermittent Internet Radio Playback Issues on Roon with Cambridge Audio CXNV2 (ref#HV4RDO) Support rctt_-01-2	4	43	November 25, 2025
Roon ROCK unable to restart server software, requires support (ref#I9P36A) Support	11	70	November 25, 2025
Roon displays "Nothing playing" error and fails to fix post-reboot (ref#G2EBO7) Support	5	52	November 25, 2025
Adding albums is inconsistent - sometimes appear, sometimes don't? Support	8	53	November 25, 2025
ARC will not connect after new network install (ref#V7KE7C) Support	5	38	November 25, 2025
Unable to migrate Roon database to new Nuc One despite it being active server (ref#RYM4IJ) Support rctt_-05-1	5	50	November 24, 2025
"Failed to Initialize" when Switching Sample Rates on MacOS Tahoe [Ticket in] Support	155	2029	November 24, 2025
Unable to Authenticate Tidal in Roon on Windows 11 (ref#QF7ER6) Support	0	4	November 24, 2025
Issue with sonicTransporter Music Server (ref#BYDWU4) Support	6	52	November 24, 2025
Roon app unable to find Nucleus server due to IP mismatch (ref#YQ4599) Support	14	92	November 24, 2025
Roon launches but My Artists and Qobuz display nothing (ref#YUTCRU) Support	7	51	November 24, 2025
Skipping Songs with Focal DAC Connected to Nucleus (ref#J7408X) Support rctt_-01-1	17	123	November 24, 2025
Playback stops on Denon x38000H with signal change message (ref#LT2GEY) Support	4	39	November 24, 2025
Unable to play music with Windows xcore USB driver (ref#4Q9X4A) Support	8	57	November 24, 2025
Recurring playback failures in Roon ARC with CarPlay and Android Audio (ref#7598M7) Support	13	110	November 24, 2025
Unable to Remove Qobuz Songs from 'Play Later' List after Switching to Tidal (ref#154T1H) Support	4	32	November 24, 2025
Roon Audio devices icons flashing and unable to connect on desktop (ref#62HNTK) Support	17	141	November 24, 2025
Roon Server treats machine as a remote after update and reboot (ref#BB2STG) Support	22	182	November 24, 2025
"Date added" missing from Qobuz items in library (ref#TE9W95) Support rctt_-null-3	11	47	November 24, 2025
iPad stuck on 'connect to your Roon server' screen (ref#GPAG2E) Support rctt_-02-1	2	28	November 24, 2025
Loss of Tidal albums and connection (ref#2NHVQW) Support	4	36	November 24, 2025
Roon playback stops due to 'slow' error with Tidal and Qobuz, not via Tidal Connect (ref#P8HMF9) Support	7	61	November 24, 2025
Qobuz albums reappeared and date sort malfunction (ref#4UNM1M) Support	4	50	November 24, 2025