Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue, Roon Status & Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	4	2561	June 18, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5983	February 12, 2024
About the Support category Support	1	10916	June 21, 2015
Intermittent Internet Radio Playback Issues on Roon with Cambridge Audio CXNV2 (ref#HV4RDO) [Ticket In] Support rctt_-01-2	26	171	January 17, 2026
Initialization failure on macOS 26 after sampling frequency change in Roon (ref#6IKCUU) Support rctt_-01-2	3	28	January 17, 2026
Roon Nucleus+ cannot play Live Radio stations after latest update (ref#T00NMI) Support rctt_-01-1	0	9	January 17, 2026
Qobuz integration stopped working, Tidal unaffected (ref#0V10D4) Support	0	35	January 17, 2026
Volumio USB-DAC Hi-Res Playback Issue (ref#HNOYXJ) Support rctt_-01-2	7	53	January 17, 2026
Roon ARC "Online and ready" but fails to connect on iPhone 12 (ref#S5KE6S) Support	0	13	January 17, 2026
Playback stops and jumps tracks with slow Qobuz loading (ref#BO2OTR) Support rctt_11-01-2	12	57	January 17, 2026
Incorrect "Added" date for Qobuz albums (ref#QLDXI2) Support rctt_-10-3	2	26	January 17, 2026
MAGNETAR UDP800 MKII - Device has not completed the certification - ROON READY Support	10	111	January 17, 2026
Problem mit Zugriff auf Roon Server trotz Online-Status (ref#MUJGVN) Support	2	25	January 17, 2026
Playback stops with 24-bit audio files in Roon on Mac-Mini M4 (ref#5KQ91Q) Support rctt_-01-2	7	56	January 17, 2026
Issue with upgrading Tidal playlist quality in Roon (ref#IUC8SG) Support rctt_-09-2	6	39	January 17, 2026
Error 'Roon lost control of the Audio device' occurs (ref#K96B9Q) Support rctt_-01-2	4	35	January 17, 2026
Unable to Access Roon ROCK Library Over Network (ref#7WV7MD) Support rctt_-02-2	6	58	January 17, 2026
Intel NUC 8 i7 with ROCK experiencing issues after 6 years of use (ref#CKL6XR) Support rctt_11-10-2	2	55	January 17, 2026
Roon app version discrepancy in MacOS Finder (ref#W0M7PI) Support rctt_-10-3	5	26	January 17, 2026
Cracking and Popping Playback Issue on 2018 Mac Mini with AES16e (ref#S5DSPM) Support rctt_-01-2	6	40	January 17, 2026
Nucleus Internal SSD Not Mounting After Deactivation (ref#OJKTXF) Support rctt_null-05-1	6	61	January 17, 2026
Roon crashes when resizing window (ultrawide monitor in Windows) Support	5	53	January 16, 2026
Roon Server crashes during ARC download (ref#9KRNPG) Support rctt_-06-1	2	23	January 16, 2026
Downloads lost after replacing Nucleus Plus with Nucleus Titan (ref#D05S7E) Support rctt_-04-2	7	47	January 16, 2026
Roon hangs on "Waiting for your Roon server" after update on MacMini (ref#OIGKR5) Support rctt_-02-1	3	12	January 16, 2026
Difficulty Removing Duplicate Albums from Roon Library (ref#PM7TO5) Support rctt_-09-3	1	16	January 16, 2026
Unable to Play TIDAL Songs on Roon One via ASUS BE57 Router (ref#UCW164) Support rctt_-02-2	5	37	January 16, 2026
Nucleus One setup issues with Live Radio, Qobuz, and ARC (ref#Y3N242) Support rctt_-05-1	2	37	January 16, 2026
Nucleus One unable to access music library on Synology NAS and ARC not ready (ref#EWB93A) Support rctt_null-05-1	14	64	January 16, 2026
Album Hanging Issue for Initial Playlist Load Every Morning (ref#ULMDHJ) [Roon Investigating] Support rctt_01-11-2	16	82	January 16, 2026