Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata Issues This is the place to talk about your metadata issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff.

Topic	Replies	Views	Activity
Roon Support On Thanksgiving 2020 :turkey: Support The majority of our support team is based in the US, so responses on Thursday, November 26th will be a bit slower than usual as our team celebrates Thanksgiving. Please feel free to report any issues and we’ll get back …	3	144	26 November 2020
I'm having a problem with Roon -- where do I report it? Support	4	248411	24 February 2019
About the Support category Support	2	4410	21 June 2015
Roon Remote Windows Frequently Unresponsive Support ui-ux , white-screen	7	47	27 November 2020
How to prevent Roon from playing Christmas music all year long Support	10	131	27 November 2020
What metadata field does Roon use to designate an album as “Live” Metadata Issues	7	163	27 November 2020
Mac Mini M1 not seeing Schiit Jotenheim as an option - but it did yesterday Support discovery	15	89	27 November 2020
Roon 1.7 (Build 667) on Linux crashes regularly Support	16	102	27 November 2020
iPhone 12 Mini screen resolution issues Support ui-ux	5	45	27 November 2020
Cannot find album in Roon Support service	15	93	27 November 2020
Connection issue since network update Support discovery , dns	16	75	27 November 2020
Migrating to Nucleus + Internal Storage Mistep Support media	9	44	27 November 2020
Nucleus Administration Interface unreachable after changing Internet Provider Nucleus Support discovery	5	54	27 November 2020
Playlist Items unavailable Support media	4	28	27 November 2020
File loading slowly & Cover Art Support audio	9	41	27 November 2020
Itunes Playlist not showing in Roon Support	25	204	27 November 2020
Bug: Multiple Display Chromecast device entries Support ui-ux	9	52	27 November 2020
Roon won't remember my login Support service	75	840	27 November 2020
LAN become unstable Support audio	4	60	27 November 2020
Sotm sMS-200Ultra Support audio	2	38	27 November 2020
What's the problem with roon Nucleus Support service	3	88	27 November 2020
Album not showing all tracks War Of The Worlds Support	17	230	26 November 2020
Metadata improver always wanted to be updated Metadata Issues service	4	58	26 November 2020
Sync problem when grouping zones Support	4	28	26 November 2020
Strange Primary Artist metadata Metadata Issues	2	34	26 November 2020
Roon Remote can't connect Support discovery	4	50	26 November 2020
Issues finding and change primary artist to the correct one Metadata Issues	1	16	26 November 2020
Cannot delete TIDAL albums added in the library Nucleus Support	5	65	26 November 2020
Genre behavior - pop/rock Support	1	28	26 November 2020
Missing and Small Artist Images Metadata Issues	4	37	26 November 2020