Support

Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	800	21974	August 19, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3848	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6658	February 12, 2024
About the Support category Support	1	11058	June 21, 2015
Metadata changes not reflecting in ARC without rescan on Nucleus One (ref#J29VXE) Support rctt_-04-2	19	161	August 22, 2026
Fixing Tidal Credits That Don't Migrate To Roon Support	0	6	August 22, 2026
ARC Port forwarding stopped working suddenly while driving (ref#OVJ8M5) Support	0	7	August 21, 2026
Can’t connect to Roon Server after 2.71 firmware update on Silent Angel Rhein Z1C (ref#O5DD0A) [Roon Tracking - VitOS Update Required] Support	158	2898	August 21, 2026
Network Connectivity Error with UPnP Conflict (ref#R3T4R8) Support rctt_null-02-1	3	16	August 21, 2026
Roon ARC streamed track corruption beyond timestamp (ref#22LU9T) Support rctt_-04-2	5	39	August 21, 2026
M4A album from iTunes directory not appearing in Roon (ref#W4UHYL) Support rctt_null-07-3	5	44	August 21, 2026
Unable to log in to Roon on iOS (ref#2XUNG6) Support rctt_-03-1	14	143	August 21, 2026
ROCK Database Reset and Music Storage Reformatting Issue (ref#3B3ONS) Support rctt_-02-1	5	60	August 21, 2026
Windows 11 Roon 2.71 build 1683 Remote GUI crashes with System.ArithmeticException (ref#Y38VXK) Support rctt_-06-2	0	12	August 21, 2026
Cannot connect to QNAP TS464 for adding music folder (ref#YHMXIH) Support rctt_null-02-2	5	31	August 21, 2026
Played view in Recent Activity behaves incorrectly after Roon database restore (ref#94Y4G3) Support rctt_-09-2	2	30	August 21, 2026
Unable to select Nucleus as server, stuck on previous laptop server (ref#33N0VG) Support rctt_-05-1	102	564	August 21, 2026
MUSE DSP added to signal path, affecting lossless display with minidsp SHD studio (ref#MIQGK6) Support rctt_-01-2	29	409	August 21, 2026
Windows 11 Smart App Control blocking DLL files in Roon 2.71 Build 1680 [Ticket In] Support rctt_-08-1	16	163	August 21, 2026
Android Roon Remote 1683 crashes every 30 minutes (ref#22QVPD) Support rctt_-06-1	6	53	August 21, 2026
Error 'Roon lost control of the Audio device' occurs (ref#K96B9Q) Support rctt_-01-2	75	792	August 21, 2026
How to prevent Banned and hidden tracks from being played f.e. on shuffle play [Resolved] Support	35	332	August 21, 2026
Roon Server shows subscription expired despite having a lifetime subscription (ref#G9WTCV) Support	2	63	August 21, 2026
Unable to connect to Synology NAS for Roon access (ref#GOX2GX) Support rctt_-02-2	1	15	August 21, 2026
Static clicks on Roon playback using KEF LS60W speakers (ref#5C4WAT) Support rctt_-01-2	2	27	August 21, 2026
Can't login to TIDAL (ref#XTO7HD) Support rctt_03-null-null	8	82	August 21, 2026
Unable to access Roon Nucleus from Windows 11 PC for music transfer (ref#XBPLRN) Support rctt_null-05-2	4	39	August 21, 2026
Roon 2.71 runs out of file descriptors (Win 10) and stops working (ref#LRUHQ4) Support rctt_-06-1	12	145	August 21, 2026
New Twenty One Pilots album not showing in Roon despite being available on Tidal (ref#50OFBT) Support rctt_-10-2	10	97	August 21, 2026
ARC shows downloaded checkmark but reports no downloads (ref#2C72B7) Support rctt_-04-2	8	79	August 21, 2026