Support

ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic		Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue Workaround Support A pinned topic to improve visibility of this workaround. I hope it helps, if not please follow this link to provide specific details of your case to Technical Support. ———- macOS Sequoia (version 15), has tighter (and…		2	23	May 16, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…		2	5052	February 12, 2024
About the Support category Support		1	10715	June 21, 2015
Music plays only from Mac despite EVO Aeon being selected as zone (ref#UTK6T5) Support		5	27	May 17, 2025
Internet Radio song update issue with Radio Paradise Rock Mix FLAC (ref#Q25FEY) Support		10	52	May 17, 2025
Unable to update Roon software due to error checking for update (ref#L6P2BF) Nucleus Support		4	27	May 17, 2025
Roon Live Radio playback stops intermittently on Mac mini setup (ref#S664N6) Support		49	298	May 14, 2025
No account deletion button on Roon Labs website (ref#KGWGI7) Support		0	10	May 16, 2025
No Audio Zones display after MacOS 15.5 or Roon update (ref#XX332L) Support		2	15	May 16, 2025
Playback stops unexpectedly with Orbi 770 and new modem (ref#HA8ANM) Support		17	48	May 16, 2025
Unable to connect to Roon Server after multiple reboots (ref#C15QQ4) Support		1	12	May 16, 2025
Issues with Double and Triple Albums on iOS Remote (ref#8QH2CI) Support		48	264	May 16, 2025
ARC via Lightning Port No Audio During Playback, iOS 18 [Ticket In] Support		35	176	May 16, 2025
Playlist menu option greyed out and unresponsive (ref#WVKA84) Support		7	32	May 16, 2025
Roon startup failure on MacBook Pro after Sonos dropouts (ref#295SQO) Support		15	37	May 16, 2025
Roon database and settings not ready; unable to reinstall OS via Web UI (ref#ABUHQB) Nucleus Support		5	38	May 16, 2025
Unable to connect to Nucleus Titan after a year of no issues (ref#LN8C9U) Support		1	14	May 16, 2025
Roon Backup functionality issue (ref#5DV2UO) Support		6	37	May 16, 2025
ARC now playing screen cuts off on Pixel 9 Pro (ref#4GDOHV) Support		3	16	May 16, 2025
Nucleus stuck on 'initializing' after motherboard replacement (ref#S247YJ) Support		2	12	May 16, 2025
Post-update Roon Server connectivity issue on MacBook Pro M1 (ref#7DK41I) Support		6	23	May 16, 2025
Missing New Album in Artist Discography on Roon (ref#8BK9I5) Support rctt_10-null-3		6	33	May 16, 2025
Roon app error on Amazon Fire Tablets due to outdated Fire OS (ref#I28MYN) [Investigating] Support		6	54	May 16, 2025
Endpoints not visible except server speakers (ref#W0AWWM) Support	$hanfrac - Original Poster$	12	50	May 16, 2025
Roon backup restore failed after Windows reinstallation (ref#YF5NTU) Support		8	25	May 16, 2025
Error 504 while setting up Roon ARC (ref#KFYC2F) Support		1	11	May 16, 2025
Failed Roon backup on Nucleus using exFAT thumb drive (ref#35CAKJ) Support		20	121	May 16, 2025
Roon Server fails to run after latest update on Windows 10 laptop (ref#F70RX5) Support		1	21	May 16, 2025
Roon Crashes / Cannot Update Support		1	21	May 16, 2025
Recreating a play list with Qobuz not Tidal Support		1	13	May 16, 2025