Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding.

Topic	Replies	Views	Activity
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	698	14919	May 30, 2026
ARC shows "Problem communicating with Qobuz" on some EU networks -- Qobuz CDN issue, investigating (ref#JMLBMA) Support What is the operating system of your Roon Server host machine? · Linux Server (Ubuntu, Fedora, ArcLinux...) What kind of device are you using to perform the login? · iOS Where are you trying to login? · I can't log in…	243	3789	May 18, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3550	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6468	February 12, 2024
About the Support category Support	1	11017	June 21, 2015
Roon app not opening community in Brave browser on iPad (ref#FIBAO3) Support rctt_-10-3	23	136	May 30, 2026
Roon not recognizing Eversolo T8 on NUC network (ref#R7Y7XE) Support rctt_-01-2	1	8	May 30, 2026
Intermittent music interruption due to network issues with Roon on Antipodes Audio EDGE (ref#YS0GJA) Support	7	70	May 30, 2026
Roon Server on QNAP NAS Stopped Connecting and Requires Reinstallation (ref#GBCF4K) Support rctt_-02-1	2	12	May 30, 2026
Connection issue after update on NAS QNAP with QTS 5.2.9.345 (ref#HW5JKW) Support	10	88	May 30, 2026
Samba SharePoint Unavailability and Fixes (ref#SA4FLJ) Support rctt_-02-2	19	150	May 30, 2026
Roon server not scanning library on schedule after updating to Docker (ref#5N832F) Support rctt_-07-2	8	97	May 30, 2026
Unable to edit LastFM connection in Roon (ref#GJOSYV) Support rctt_-03-2	0	8	May 30, 2026
Intermittent Song Playback and Slow Album Loading in Roon (ref#4L1CJW) Support rctt_11-11-2	2	28	May 30, 2026
Post-update Airplay devices delay in Roon Playback [Ticket In] Support	69	1307	May 30, 2026
504 Gateway Timeout error without configuration changes (ref#1RBRTM) Support rctt_null-02-1	2	16	May 30, 2026
Playback issues with TEAC AI-101DA after Roon Core migration to Windows 11 (ref#OL0CVK) Support rctt_-01-1	10	87	May 30, 2026
Roon Nucleus update issue with server connection (ref#H9AIQ6) Support rctt_null-05-1	4	34	May 30, 2026
Issue with missing internal SSD drive after update (ref#L31601) Support rctt_null-05-2	1	18	May 29, 2026
User needs assistance with optimizing sound on Windows PC and Sonos speakers (ref#RGWQO1) Support rctt_-09-3	9	42	May 29, 2026
No Sound via PS Audio Air Lens with Roon Nucleus One (ref#AHC9T9) Support	6	89	May 29, 2026
Bug: RoonBridge 2.60.1501 on Linux Detaches Kernel Drivers from USB Devices (ref#C3W4E3) Support rctt_-09-1	1	16	May 29, 2026
Roon freezes after 2.67 upgrade requiring SR11 streamer reset (ref#2UT1DV) Support rctt_11-06-2	0	12	May 29, 2026
Audio zone disappearing intermittently on BlueOS streamer (ref#H8LB17) Support rctt_-01-2	1	18	May 29, 2026
Waveform progress bar not displaying when chromecasting [Ticket In] Support	132	3827	May 29, 2026
Qobuz playback skipping and stopping in Roon (ref#AXX3T1) Support rctt_-01-2	2	24	May 29, 2026
Metadata not displaying during playback in dCS stack with Nucleus+ (ref#R8LIOI) Support rctt_-01-2	12	99	May 29, 2026
Roon connection issue with Synology NAS from iOS and Windows (ref#JPR59X) Support	8	87	May 29, 2026
My Nucleus+ Keeps Crashing & Cannot Add Tidal Albums using the iOS Roon App Support	4	56	May 29, 2026
Roon 2.66 update causes issue connecting to SynologyNAS (ref#F46TEI) Support rctt_-02-1	12	190	May 29, 2026