Support

ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Metadata This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	3556	February 12, 2024
About the Support category Support	1	10457	June 21, 2015
Roon app freezing and music playback issues with Tidal connection (ref#GL6ER9) Support	9	7	December 23, 2024
HQPlayer not functioning with Roon integration (ref#Q23AET) Support	7	50	December 23, 2024
Audio Zones missing on Mac Mini M2 Pro after MacOS Sequoia update (ref#ML3FOA) Support	2	21	December 23, 2024
Roon altering folder and track structure from iTunes library (ref#1L1GCQ) Support	11	114	December 23, 2024
Internet radio playback issue on Roon but not on BluOS (ref#TMLOBA) Support	0	9	December 23, 2024
Thunderbolt 4 Drive Misclassified as Internal Storage on ROCK (ref#QOK6N2) Support	31	136	December 22, 2024
Lost Playlists After Successful Login Fix (ref#T2H5TN) Support	7	22	December 22, 2024
System blocked after the latest update (ref#RVRBGO) Support	0	22	December 22, 2024
I/O failure adding local music files (ref#8P5FWX) Support	15	53	December 22, 2024
Intermittent connectivity issue with Rivo+ after reboot (ref#60LGDU) Support	2	19	December 22, 2024
Scheduled Backups Failing To Complete (ref#AQQCOD) Support	20	79	December 22, 2024
Roon Arc Error ARC: Port Forwarding Help	2	26	December 22, 2024
Carlos Santanas LP Momentos Metadata	3	49	December 22, 2024
MacBook Air Roon Remote can't connect to Nucleus after MacOS update (ref#KNQP21) Support	5	41	December 22, 2024
Roon skipping and unresponsive controls after Sequoia OS update on Mac Mini M1 (ref#6C9TOE) Support	11	58	December 22, 2024
Failed SSD formatting on Roon server with Samsung SSD 870EVO (ref#KARC5Q) Support	4	35	December 22, 2024
Multiple versions of one same work : inconsistencies (hidden recordings) Support	3	18	December 22, 2024
Roon ARC client connection issue with Android on different networks (ref#T5YWGC) Support	0	9	December 22, 2024
Issue with Library Backup and Sync between Two Roon Machines (ref#AGSRX9) Support	0	10	December 22, 2024
Playback stops due to slow download from SSD on Nucleus Titan (ref#USMH6K) Nucleus Support	91	306	December 22, 2024
Intermittent zone loss while streaming Tidal content (ref#UGVOY9) Support	14	50	December 22, 2024
Roon fails to auto-play next track from playlists or albums (ref#QHTKBV) Support	0	9	December 22, 2024
Roon stopping playlists / albums after one song (or mid album)? Support	2	16	December 22, 2024
Roon server CPU usage is excessively high (ref#LDPPXU) Support rctt_02-11-1	17	63	December 22, 2024
Playback fails after Roon update on NUC10i7FNH ROCK (ref#WLE904) Support	11	84	December 22, 2024
Roon playing 2L recordings does not work properly Nucleus Support	6	85	December 22, 2024
Frequent connection drops with Nucleus One accessed via Mac Studio (ref#J8GTW0) Support	4	27	December 22, 2024
Unable to login despite no issues in Safari (ref#MXYT4Q) Support	0	12	December 22, 2024