Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed] Support rctt_null-01-1 Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations whe…	722	15725	June 9, 2026
Roon Server Can’t Find Audio Zones / macOS Sequoia Network Connectivity Issue Workaround Support The Issue macOS Sequoia (version 15), has tighter (and more obfuscated) network security settings than preceding macOS versions. This is causing problems during Roon updates; despite being previously enabled during the …	5	3615	March 6, 2026
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	6497	February 12, 2024
About the Support category Support	1	11022	June 21, 2015
Regular dropouts during streaming and internet radio in Roon (ref#VLXGGE) Support rctt_-01-2	15	90	June 9, 2026
Insane Slowness: Five Minutes to Start Playback (ref#WD378X) Support rctt_11-11-2	6	83	June 9, 2026
Roon Remote on MacBook Stuck on "Connecting..." to Core (ref#W1JPTI) Support	8	59	June 9, 2026
Audio Device not showing up due to firewall settings on Windows 11 (ref#QCUD6E) Support rctt_-02-2	19	147	June 9, 2026
Roon Remote shows 'waiting for your Roon Server' constantly (ref#54SLHE) Support rctt_null-02-1	3	35	June 9, 2026
Music playback not functioning (ref#0MHBKH) Support	16	154	June 9, 2026
Bang & Olufsen Beosound A5 Chromecast Playback Issue (ref#UUDKFF) Support rctt_-01-2	10	97	June 9, 2026
Cannot connect to Tidal from Roon App after login attempts (ref#C9W5TU) Support	10	96	June 9, 2026
Delayed Access After Signing Up (ref#W3MYKI) Support rctt_-03-2	3	30	June 9, 2026
Latency when playing tracks in Roon (ref#038SD4) Support rctt_11-01-2	2	19	June 9, 2026
Large portion of History missing and unexpected file additions on Mac Mini M1 (ref#MT5547) Support rctt_-09-1	2	14	June 9, 2026
Crackling background noise persists after pausing music on Roon with Nucleus and Meridian system (ref#JVBP4P) Support rctt_-01-1	10	100	June 9, 2026
Roon ARC app issue on Android - song play status mismatch when app is minimized (ref#XUYRB6) Support rctt_-04-2	13	98	June 9, 2026
QNAP NAS interrupted update leaving Roon server undetected (ref#7YFG3L) Support	28	218	June 9, 2026
Lots of Q's on QNAP Docker RoonServer setup & rolling back to the old Roon Server to make a backup (ref#3A9EX2) Support	25	195	June 9, 2026
Roon ARC hangs after playing one or two tracks on Pixel 10 XL Pro (ref#XMOQYD) Support rctt_null-04-2	5	31	June 9, 2026
Need Help with RoonOS Reinstall Directory (ref#4FR5HF) Support rctt_-null-3	5	26	June 9, 2026
Local Roon Playlists Not Visible in Extensions Using Multiple Roon Profiles [Ticket In] Support	46	850	June 9, 2026
Waveform progress bar not displaying when chromecasting [Ticket In] Support	141	3926	June 9, 2026
Roon server inaccessible when Mac enters sleep mode with iPhone 13 Pro (ref#6RGLDE) Support rctt_-02-2	4	32	June 9, 2026
Qobuz track 'See' fails to load in Roon (ref#EDNQ07) Support rctt_null-01-2	14	179	June 9, 2026
Unable to connect to Synology server after MacOS 26.5.1 update (ref#HOOXYE) Support rctt_null-02-2	4	25	June 9, 2026
Qobuz streaming stops and Live Radio not loading on Roon (ref#UBAJOM) Support rctt_-01-1	18	156	June 9, 2026
Unable to access Roon across all devices despite software updates and restarts (ref#X0JT4D) Support rctt_-02-1	4	37	June 9, 2026
Roon client on Windows 10 doesn't see connected audio devices intermittently (ref#TVLJUH) Support rctt_-02-2	7	95	June 9, 2026
Intermittent playback skipping between Sonos speakers (ref#INB4BV) Support	5	67	June 9, 2026