Support

Metadata Issues This is the place to talk about your metadata issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.

Topic	Replies	Views	Activity
I'm having a problem with Roon -- how do I report it? Support	3	306850	February 24, 2019
About the Support category Support	1	6010	June 21, 2015
Roon pops and clicks when track with a different sample rate is played Support	10	84	January 25, 2022
Roon update beta on server installed, but it needs new version ios Support	9	90	January 25, 2022
Uninstalling Beta Support	8	85	January 25, 2022
Remove from beta-program Support	1	54	January 25, 2022
Leave Beta Program Support	4	195	January 25, 2022
Activity monitor on iMAC shows RAAT Server as (Not Responding) + Clicks and Pops during playback Support	0	9	January 25, 2022
Software update, 1.8 build 831 installed doesn’t update further Nucleus Support	6	72	January 25, 2022
Massive TIDAL playback problems Support	5	88	January 25, 2022
No sound with DSP turned on and MQA Support	0	10	January 25, 2022
It suddenly started to crash Support	1	28	January 25, 2022
Urgent: Rock updates to beta yet I am not part of beta program! Support	0	36	January 25, 2022
iPad Air Crashes Support high	4	69	January 25, 2022
Roon not identifying album, so I set metadata preference for tracks to prefer file, but file names aren't displayed Support	3	53	January 25, 2022
Audio zones disappeared Support	22	165	January 25, 2022
Roon server unable to connect to update server Support	0	33	January 25, 2022
Metadata Correction for Aoife O'Donovan's Age of Apathy Metadata Issues	0	16	January 25, 2022
“There was an error checking for an update” Support	5	93	January 25, 2022
ROCK fails to connect to update server Support	1	30	January 25, 2022
New SOtM sMS-200 Invisible to Roon Support	3	33	January 25, 2022
Roon Nucleus+ (rev B) not seen / not able to connect as a new Roon Core Nucleus Support	3	57	January 25, 2022
Not possible to connect to roon Support	10	100	January 25, 2022
Roon radio repeating and selecting the same songs Support	2	53	January 25, 2022
Roon Crashing when opening certain Artist pages (Tidal causing crash) Support	11	124	January 25, 2022
Matrix Audio mini-i 3 randomly stops playing every hour or so Support	0	20	January 25, 2022
Roon keeps losing audio devices after Windows Update Support medium	8	176	January 25, 2022
BBC Radio 3 issues Support high	84	737	January 25, 2022
'Add to Library', is not working Support	31	259	January 25, 2022
David keenan inconsistency Metadata Issues	0	24	January 25, 2022