Support

Metadata This is the place to talk about your metadata issues. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs.

Topic	Replies	Views	Activity
macOS Sequoia Roon Server / Device Connectivity Issue Workaround Support A pinned topic to improve visibility of this workaround. I hope it helps, if not please follow this link to provide specific details of your case to Technical Support. ———- macOS Sequoia (version 15), has tighter (and…	2	324	May 16, 2025
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	5165	February 12, 2024
About the Support category Support	1	10747	June 21, 2015
Connection Issues with Roon and ARC on iPhone 16 Pro (ref#PKJWQP) Support	1	2	June 6, 2025
Tidal playlists not syncing correctly in Roon (ref#X7BT5A) Support	3	7	June 6, 2025
HDD Cable Deteriorated in Both Ends (ref#S7X7X8) Support	1	12	June 6, 2025
Frequent TIDAL Disconnections in Roon Impacting ARC Streaming (ref#V46RHJ) Support	2	5	June 6, 2025
Error checking for update on Roon server version 2.0 Build 1483 (ref#RD39UX) Support	2	13	June 6, 2025
Connectivity issues on PC and Samsung S25 with partial library access (ref#9X9XUB) Support	5	22	June 6, 2025
Missing album Motörhead - Ace of Spades Metadata	6	16	June 6, 2025
"There was an issue with your library" Nucleus Support	3	31	June 6, 2025
Tidal Playlists not synchronizing in Roon [Ticket in] Support	66	432	June 6, 2025
Unable to connect to Roon ARC while away from home network (ref#44UD3P) Support	8	29	June 6, 2025
Incorrect Non-Latin Artist Name Submission to Last.fm via Roon (ref#XH8U34) Support	0	8	June 6, 2025
Database size discrepancy on Roon Server (ref#40TLVP) Support rctt_11-09-1	7	45	June 6, 2025
Playback failure with Sonor microRendu endpoint after reconfiguration (ref#XIEMMF) Support	2	10	June 6, 2025
Records stuck at 0:00 across multiple devices in Roon (ref#6IMLHU) Support	30	108	June 5, 2025
Roon Remote 1528 crashes Samsung Fold upon reopening phone (ref#IDUFE6) [Investigating] Support	35	210	June 5, 2025
Never finishes analyzing Support	13	98	June 5, 2025
Unable to Connect to Roon Server (ref#6QQCYA) Support	2	14	June 5, 2025
Post-update Airplay devices delay in Roon Playback (ref#TQRORR) Support	17	123	June 5, 2025
Roon ARC stopped working on 4G/5G, works only on home WiFi (ref#3AROQH) Support	6	35	June 5, 2025
Login error due to Invalid Recaptcha (ref#83S5SX) Support	8	56	June 5, 2025
Nucleus Roon Server software restarting intermittently (ref#MUERVY) Nucleus Support	1	11	June 5, 2025
Unable to connect via ARC, requires opening Roon for solution (ref#Q2DEIV) Support	7	15	June 5, 2025
LUMIN streamer won't connect to mesh network (Decor) with Roon (ref#B8HE0K) Support	1	10	June 5, 2025
Roon skips and stops during mixed RAAT zone playback (ref#GRVTPQ) Support	7	57	June 5, 2025
Roon not recognizing new DAC connected to UltraRendu, unable to connect to Roon server (ref#RIIQ8I) Support	1	13	June 5, 2025
Tidal library sync issue displaying 110 of 471 songs (ref#XOVR1L) Support rctt_10-null-2	1	17	June 5, 2025
Roon ARC not working with Qobuz (ref#RITHQK) [Investigating] Support	29	196	June 5, 2025