Support

ARC: Port Forwarding Resources This category includes information about port forwarding, with troubleshooting details for specific routers and ISPs. ARC: Port Forwarding Help This category is for cases that require assistance with Port Forwarding. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata This is the place to talk about your metadata issues.

Topic	Replies	Views	Activity
How to get help with Roon Support Do you need help with one of our products? Well, you’re in the right place! Just click on the “Get Help” button at the top of the Support category, or click the image below… From there you simply need to answer a few…	2	4521	February 12, 2024
About the Support category Support	1	10624	June 21, 2015
"Now Playing" icon missing in Roon ARC with CarPlay (ref#CPO9IU) Support	1	2	March 27, 2025
Roon Core crashes on Sequoia 15.3.2 causing connection issues (ref#QF9S12) Support	12	65	March 27, 2025
Roon on OSX loses connection to USB DACs (ref#HD94FI) Support	21	78	March 27, 2025
Deleteing duplicate albums in ROON library Nucleus Support	8	47	March 27, 2025
ARC Android Auto issues with connectivity and playback (ref#T1656L) Support	12	56	March 27, 2025
Roon ARC connection issue due to double NAT (ref#51QPVD) ARC: Port Forwarding Help	2	21	March 27, 2025
Marantz AV10 Roon Ready vs Roon Tested confusion (ref#MNBX76) Support	4	56	March 27, 2025
Roon loses connection to network devices after update (ref#18AB6R) Support	3	22	March 27, 2025
Roon software resets to home menu on MacBook after update (ref#RAJMI2) Support	2	18	March 27, 2025
ARC Connection Issues on iPhone with Tailscale Setup [Ticket In] Support	13	89	March 27, 2025
Nucleus HDMI port Incorrect downsampling Nucleus Support	67	488	March 27, 2025
Yuga Wang, Rachmaninoff: The Piano Concertos & Paganini Rhapsody Metadata	14	42	March 27, 2025
Exporting playlist to .xls hangs (ref#JQ4JJ0) Support rctt_null-09-2	1	10	March 27, 2025
Export to Excel not completing on Windows 11 with playlist over 800 songs [Ticket In] Support	20	159	March 27, 2025
Roon fails to start on Mac Mini, stuck at 'Waiting for Roon server' (ref#5BP0I7) Support	3	24	March 27, 2025
Distorted Audio on Initial Playback Across Multiple Endpoints (ref#X2VUG9) Support	22	115	March 27, 2025
Arc on Android - Music pauses when the app is in the background with Build 350 (ref#P26547) Support	4	22	March 27, 2025
Qobuz Bulk Favorite Removal Fails (Deleted Albums Return to Roon) [Ticket In] Support	28	286	March 27, 2025
Paid for Roon but only seeing payment page (ref#RWDBSE) Support	4	42	March 27, 2025
Nucleus One fails to recognize external HDD for music storage (ref#Y5HEYU) Nucleus Support	12	65	March 27, 2025
Zone synchronization issue with Nucleus+ and Meridian 218s (ref#DMUO6W) Support	3	19	March 27, 2025
Roon not finding local files on Mac Studio after upgrade (ref#R2YX9S) Support	13	34	March 27, 2025
Roon app repeatedly prompts for login despite successful registration (ref#S5UW3J) Support	4	26	March 27, 2025
Intermittent connection issue between Nucleus One and phone (ref#KXKFTM) Support	43	188	March 27, 2025
Roon application not producing audio or playing local music stations (ref#5NHESL) Support	1	16	March 27, 2025
Issues with Airplay functionality in Roon (ref#6JM9W6) Nucleus Support	4	39	March 27, 2025
Unable to access Roon ROCK from Windows Explorer after Windows 24H2 update (ref#6P4TYX) Support	1	22	March 27, 2025
Newly imported Apple Lossless CD's not automatically added to library (ref#6A5E53) Support	9	112	March 27, 2025