I'm unable to stream any title or content from Qobuz. Tidal is fine. I just updated my firmware to Version 2.52, Build 1538. Please help. No music, no life.
Describe your network setup
Roon Nucleus Plus connected or wired directly to a Devialet Expert 200, Huawei Router/Modem. Everything was fine before the latest update (Version 2.52, Build 1538). Please help. No music, no life. My Qobuz subscription is current and I'm able to play or stream any Qobuz title on my laptop and mobile phone. The glitch is obviously within the Roon firmware.
I can’t read what the error message says on your screenshot. It is completely unreadable here even when zooming in all the way with ctrl + scrolling. How did you upload this image, as when I try to open in it in a new tab window it wants me to save the file locally?
The easiest way to attach screenshots is by using this button when you’re in the message editing window.
I highly appreciate your assistance to resolve this matter. Every time I try to stream or play any song from Qobuz in Roon, the following messages pop-up; “This track is not available from Qobuz.” and “”Too many failures. stopping playback.” I have tried the following to no avail: turned off and on Nucleus Plus, logged out of and logged back in Qobuz in Roon, turned off and on router. None of these actions fixed the problem. Still unable to stream any song or content from Qobuz.
Hmm. The ”Too many failures. stopping playback.” message makes me suspect an underlying network issue of some kind. However this is weird as you’ve mentioned that before the current release everything was fine.
I’ve received this as an AI answer after asking Google “this track is not available from qobuz message in roon”
Do the music files play succesfully if you try them using Qobuz’s own app? If so, then it looks like some communication issues between Qobuz and your Roon Server.
Based on the latest diagnostic data enabled on your account, we’re seeing errors related to an expired Qobuz token.
Could you please try logging out and logging back in via Roon > Settings > Services under the Qobuz section?
Once done, let us know if the issue persists.
I logged out of Qobuz in Roon per your instruction. I also logged out of Roon and then logged back in. I then logged back in Qobuz in Roon. The problem persists. Still could not play or stream any Qobuz content. Roon displays the albums and all the songs from
Qobuz, but when you select a song to play, the same messages pop-up: “This track is not currently available from Qobuz”. and “Too many failures. Stopping playback”. Thank you so much for helping me try to fix this issue.
Here’s another info that may or may not be relevant. I moved to the Philippines in 2023 from San Diego, California, USA. I’ve been streaming Qobuz via Roon here in the Philippines since 2023 with no problem. I’ve been playing Qobuz content from my laptop and mobile phones with zero glitches. Qobuz says their streaming service is not yet available here in the Philippines. If you try to register or start a Qobuz subscription here in the Philippines, your application will be rejected. My Qobuz subscription started a long time ago when I was still in the US. As aforementioned, I have had no problems streaming Qobuz content via Roon since 2023 here in the Philippines. I am able to stream Tidal with no problem. Like I said, all was fine before the latest Roon firmware upgrade. Thank you again for your patience and invaluable assistance.
This may very well be the reason for the issues you’re experiencing. As I mentioned earlier, the logs show errors related to expired tokens. Initially, I assumed this was due to a general authentication problem, but based on your recent comment, it now seems more likely that the issue is related to Qobuz’s location-based restrictions.
It’s possible that Qobuz allows streaming for a limited period when outside of supported countries, and your token may have now expired due to prolonged usage from the Philippines. Here’s a sample error from the logs:
01/02 11:44:22 [Local 01/02 19:44:22] Debug: [easyhttp] [2171] GET to https://www.qobuz.com/api.json/0.2/track/getFileUrl?... returned after 231 ms, status code: 400
01/02 11:44:22 [Local 01/02 19:44:22] Warn: [qobuz] [http] error result from http request: {"code":400,"status":"error","message":"Expired request (request_ts)..."}
To troubleshoot this further, I recommend trying a VPN service (such as ExpressVPN, NordVPN, or Proton VPN) directly on the machine where your Roon Server is installed. Please connect to a server located in the United States, then re-authenticate with Qobuz through Roon and test the streaming again.
Let us know how it goes or if you need any help setting this up.
Therein lies the confusion. I’m able to stream Qobuz on my laptop and mobile phones locally without using a VPN. Why not in Roon? My Nucleus Plus - the core - is wired directly to the router. Maybe I can make my laptop the core, turn on VPN and just use the Nucleus for playback. Will contact Qobuz and see what they have to say. Will keep you posted.
We wanted to check in since some time has passed. Have you had a chance to communicate with Qobuz support concerning potential georestrictions for a Qobuz US account in the Philippines?
Generally, the Qobuz native app is more tolerant of georestriction violations (geoIP mismatches) than the Qobuz API. RoonServer doesn’t retain logs long enough for us to inspect Qobuz requests before you recently updated Roon to the latest build, but we assume that these invalid requests from Qobuz’ servers weren’t visible until recently.
We haven’t made any changes to the Roon/Qobuz integration, however, either in the latest release or on the backend.
Recent diagnostics from this month show Qobuz continuing to return the same invalid request to track URL requests.
If you haven’t already, try the following to perform some last due diligence with local networking/caching:
I am in communication with Qobuz as we chat. They are also trying to fix the problem. I have already tried all your suggestions, except for changing the DNS server to Cloudflare or Quadnine. I have no Idea how to do that. Will asks my computer-savvy friend to help me. I am hoping that the problem will just fix itself on your next firmware update. Anyway, let’s see what Qobuz can do. I will keep you posted. Thanks again for your patience and outstanding customer service. Best regards, Agustin
Hello Vadim,
I am about to lose my $#@&! The problem with Qobuz persists. Now, I’m having problems with Tidal! Could not even finish a song without the following message popping up: “TIDAL media is loading slowly. This may indicate a networking or connectivity problem”. There is no connectivity problem, Qobuz and Tidal apps play fine by themselves. No Qobuz, no Tidal! Arrrggghhhh! Please help. Regards, Agustin
Sorry to hear about the ongoing issues. I tried to activate diagnostics on the unit but it doesn’t seem to be responding to diagnostic requests at the moment. Is the unit still online? Or if not, can you please let us know the next time you use it so that we can check the logs for clues?
Have you had any luck changing the DNS server? Does the same issue occur if you try to use your Laptop as a Roon Server, or does the issue only happen with the Nucleus? Please let us know so that we can focus our troubleshooting efforts better, thank you!
I turned the Nucleus Plus on and it will remained powered so you can do your diagnostics. Tidal seems to be working fine now. Qobuz contents still could not be streamed. Could you give me some instructions or guide on how to change the DNS server on my router? I don’t want to use my laptop as the core, I have the Nucleus Plus. Again, thank you for your patience and outstanding customer service.
While I’m working on changing the DNS server, please go ahead and do your diagnostics. I am leaving my Roon Nucleus Plus powered round-the-clock so you can have access to it anytime at your convenience. Just to remind you that I also have Tidal and it is now working flawlessly in Roon. My Roon subscription will expire on the 12th of July. I sincerely hope we can fix this problem before then. I have also upgraded to the latest firmware (Version 2.53, Build 1544). Still no Qobuz.
