Support   Nucleus Support


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Need Help With Nucleus? Start Here

Reporting A Nucleus Issue To Roon Support If you are experiencing any difficulties or have some questions about your Nucleus, Roon’s community site is where you can find the answers you need. The Roon team keeps a clos…

2 3173 October 25, 2018
About the Nucleus Support category
3 1192 June 29, 2021
My Nucleus shuts off on it's own
6 72 January 20, 2022
No audio output devices listed
3 76 January 20, 2022
It plays then suddenly stops
high
9 220 January 20, 2022
Nucleus watch file with Mac
31 124 January 20, 2022
CD Ripper Unresponsive/Locked Up
1 39 January 20, 2022
Nucleus - Qobuz Music Coming Up "Unavailable" .
1 54 January 20, 2022
Classical album cataloging is not correct
11 125 January 19, 2022
Roon Extensions disabled?
8 144 January 19, 2022
New Nucleus+ not updating software
high
3 72 January 19, 2022
Restore Roon Database to new Nucleus device
medium
7 79 January 19, 2022
Ripping directly to Nucleus
19 165 January 19, 2022
Issue loading database and running backup
corruption ,  high
15 263 January 19, 2022
Nucleus crashes with 884 update
11 221 January 19, 2022
Nucleus + Ethernet connection lost
medium
1 47 January 18, 2022
Problems moving music to a Roon Nucleus
4 70 January 18, 2022
Today's Update Wiped out All My Self-created Playlists
8 201 January 17, 2022
Nucleus keep turning itself off and on
high
9 110 January 17, 2022
Nucleus shutdown
high
5 111 January 17, 2022
Converting desktop to a remote and retrieving a portion of iTunes files that aren't hidden in Roon
1 59 January 17, 2022
Nucleus+ Crashing When Making Backup
medium
29 669 January 16, 2022
Nucleus not updating
4 102 January 14, 2022
Skipping and Static after build 880 client upgrade
medium
21 218 January 19, 2022
Skipping, Static after windows based client 1.8 864
9 112 January 14, 2022
Mytek Liberty DAC Stopped working after 1.8 upgrade
1 99 January 13, 2022
Backing up Nucleus + [Build 882]
2 79 January 11, 2022
Is it normal to have to make 5 or more digital resets to get Roon to connect to my Windows 10 endpoint?
5 70 January 11, 2022
Unknown Device in Audio Settings
low
2 76 January 10, 2022
Roon Nucleus + is stuck in reboot loop
high
8 164 January 10, 2022