Audio endpoint lost and Qobuz sync issues after Roon update on iPad (ref#WN3ULF)

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Still after the last update, yes it’s snappier but after “playing “ around in the Roon remote app, iPad, adding a new album and checking the queue, it was 30 tracks left music stops and the message is as always: lost audio endpoint. This is after 17 hours of use. Please fix this issue. And by the way, new Qobuz favorites are not synced to Roon even if I manually try to activate the blue script saying, syncing libraries. Looks like you have some more work to do.

Hi @BergeP,

We’re sorry to hear you’re having issues. We’ll need a little more action to take action on this reported symptom, however.

Your previous logs showed memory pressure accumulating in RoonServer; fortunately this had been relieved by the most recent release, from what we see in logs. However, disconnection events are still occuring with a local cause, probably in the network topology itself.

Roon logs show socket errors accumulating after a startup on 7/9. The server lost its network connection to both the local network and the internet and began retrying connections:

07/09 18:41:31 Warn: [realtime] failed to get time: Name or service not known

This never resolved until the unit was restarted.

That’s not a direct symptom of memory pressure and we don’t see any cause internal to Roon. This also wouldn’t be specific to the 218 or any Meridian protocol; these are basic TCP connection failures.

We’ve discussed your network setup before, but can you precisely describe which switches and equipment (make/model) sit between the Nucleus, the router, the 218, and the internet?

We’ll follow up from there. Thank you!

Hey, the network was reset by me after the update on Nucleus and 218. Every thing was unplugged and restarted just to get a clean net.

My network is Zyxel EX5401-B0 with Ethernet cable to Netgear GS 105, unmanaged switch. My 218, Nucleus one and WiiM pro plus is wired to the switch.

Reading on the forum it looks like others to have some problems after the update.

And what is the problem with Qobuz not syncing new favorites to my library?