When I try to open Roon I get a critical error message "Roon could not find WGL functions to initialize OpenGL". I have a Dell XPS laptop with a snapdragon processor; Dell support believes issue is that Roon is not compatible with Snapdragon and I need computer running Intel (or comparable).
Can you confirm this and are there any "backdoor" approaches that would work or do I just need to use different computer to access.
Describe your network setup
Dell XPS 13 9345 laptop running on Snapdragon processor
Thank you for reaching out and providing the details of your setup.
The error message you’re seeing — “Roon could not find WGL functions to initialize OpenGL” — typically indicates that Roon is unable to properly access or utilize the system’s OpenGL graphics libraries, which are required for the application to run.
Unfortunately, Roon is currently not supported on Windows devices with ARM-based processors, such as the Snapdragon processor in your Dell XPS 13 (9345). Roon relies on specific OpenGL functions that are not fully implemented or compatible in Windows on ARM, which leads to the error you’re encountering.
@hsusnick - You might want to go and vote on this Feature Suggestion. Given that Microsoft now seem to be using Snapdragon in their Surface line, and pushing other manufacturers to do likewise, it would be nice to see Roon Labs bring out a native version of Roon for Windows on Snapdragon…
Thanks Geoff, I will put in a vote on the feature suggestion (when I figure out how). For the moment it appears pretty simple - I need to upgrade my seven month old laptop. Not my first choice but if going down this road, I want to give it every chance of success. If it appeared that adding Snapdragon was imminent, I might wait but that does not seem to be the case.