How to get help with Roon

Do you need help with one of our products? Well, you’re in the right place!

Just click on the “Get Help” button at the top of the Support category, or click the image below…

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From there you simply need to answer a few questions and will then be able to enter a description of your issue.

If required, a community post will be created on your behalf and a member of our team will be with you shortly in order to provide assistance.

In the mean time a member of our user community may be able to lend a helping hand and get you back up and running even faster.

Frequently Asked Questions

The Roon Labs Help Center is a great place to find answers to common questions or issues.

Here are a few places to start:

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Issue with Connecting to Roon Server/Core (ref#CINAUD)
Roon sometimes doesn't play music
Issue with Connecting Roon Client to Roon Server on Mac Devices (ref#HR1BM8)
About the Support category
Cannot connect to AppleTV
How to get in contact with support?
Qobuz playlists not appearing in Roon despite albums and tracks importing correctly (ref#3MST5X)
Help setting up ARC in new Ionic 6
New User - Roon Will Not Play
ARC won't start due to missing Roon Server update (ref#FE6709)
Roon on QNAP-NAS - just stopped
What is ROON doing when system is idling?
Add a network share issue (Roon on Audiolinux)
Roon stops playing music when adding new music to the library
Roon stops playing music when adding new music to the library
Roon on QNAP-NAS - just stopped
Anyone with tips on installing newer MacOS on older machines (for the 4/20/26 roon update)?
Roon software
Years of frustration with Roon - Sluggishness, drop-outs, and playlist issues
Any way to mass auto merge albums etc that are duplicates? (for the whole library)
B1553 Random pauses and unresponsive client UI (ref#VVSOIW)
ARC on iPad?
Nucleus: can not find my Nucleus anymore
Can't connect to my Roon server anymore after today's Roon upgrade
2.65 Update QNAP
Hear Music with Mac Studio and Studio Display
How to uninstall Roon from Macos?
Cannot connect to Roon server after today's upgrade (ref#PHFJV7)
Roon Locking Up SSD
QNAP Roon. Build 2.65 (Build 1653) will not start
Roon Knowledge Base Sticky
Roon persists with wrong work title
Loud burst of noise at change in sample rate
QNAP Roon. Build 2.65 (Build 1653) will not start
Recognize albums
Constantly having Classical albums suggested for me
Block genres?
Need help on smb shares
Android phone stopped connecting to Roon Core
Ghost "artist"
Can't Get External HD to Show Up? -- PLEASE HELP
Roon Backup from ROCK
Loading album hangs after recent updates
Folders are not refreshing
Cannot access music on my iPhone
Roon 2.66, ROCK getting "error while checking for an update"
Marantz AV10 and Roon Setup