Support


Metadata Issues This is the place to talk about your metadata issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues.
Topic Replies Activity
Roon's OpenGL Requirements

Roon 1.7 taps some previously unused OpenGL 3.0 features to enhance Roon’s text and color rendering, and to increase the performance of Roon’s UI engine across all of our supported platforms. OpenGL 3.0 was originally r…

3 27 November 2019
I'm having a problem with Roon -- where do I report it? 4 24 February 2019
About the Support category 2 21 June 2015
Database Update Issues 5 10 December 2019
Just a Crapshoot on NAS 2 10 December 2019
Opening Roon on desktop with newly installed Windows 10 14 10 December 2019
ROON not playing selected music. Error message: "Playing "artist" Undone" (initial German error message "Playing XXX Rückgängig") 10 10 December 2019
RoonServer starting, running, error, restart and so on 1 10 December 2019
Cannot properly Identify WAV music library 7 10 December 2019
Can't log onto Qobuz 16 10 December 2019
Qobuz Streaming Intermittent 25 10 December 2019
Audio clicks using Teac NT-505 as decoder+renderer 14 10 December 2019
Moved HDD to ROCK, but cannot access my iTunes library files 14 10 December 2019
Qobuz albums not playing 10 10 December 2019
Roon 1.7 Tracks skipping premature 15 10 December 2019
Backup bug/oddity 10 10 December 2019
Roon core on PC dropping SB devices 2 10 December 2019
Hiccups when playing DXD multichannel 14 10 December 2019
I'm getting a message that "playback failed because it couldn't connect to HQPlayer" 3 10 December 2019
Nucleus+ Not Seeing USB Drive 5 10 December 2019
Unable to connect share storage or backup from Roon after update 11 10 December 2019
ROON unstable on Mac MIni 7 10 December 2019
Error with 1.7 on Windows 7 laptop 10 10 December 2019
MyCloud NAS issues 24 10 December 2019
Roon Core Crashed 30 10 December 2019
Keep getting "new software must update database" message 7 10 December 2019
Can't delete Cache folder and old Roon database folder from macOS trash 17 10 December 2019
Windows Roon player crashes after startup 7 10 December 2019
Qobuz Error: "Too many failures. Stopping feedback" 9 10 December 2019
How to reclassify songs listed in “Unknown Artist” album? 23 10 December 2019