Support


Metadata Issues This is the place to talk about your metadata issues. Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff.
Topic Replies Activity
Warning about Catalina workarounds

We are aware of some issues on macOS Catalina related to file access and security and are working to resolve this problem. We have seen some suggest a workaround that involves using Terminal commands to get Roon to wo…

15 11 October 2019
I'm having a problem with Roon -- where do I report it? 4 24 February 2019
About the Support category 2 21 June 2015
Credit Card Charges 1 23 October 2019
Cut video signal output from HDMI while keeping audio? 15 23 October 2019
Slow Connection to ROON from my Android Tablet 5 23 October 2019
Roon on Catalina with external drives 3 23 October 2019
Playback keeps stopping on ROCK Core 1 23 October 2019
Lenovo ThinkPad T440p i7 laptop compatible? 6 23 October 2019
ROCK installation problem - stuck 9 23 October 2019
Connection failed over and over 6 23 October 2019
There's no Randy Miesner, it's only Randy Meisner 4 22 October 2019
Roon constantly spinning 1 22 October 2019
Roon stops while adding a directory 5 22 October 2019
macOS Catalina - Next/Previous/Pause/Start Keyboard Buttons Not Working 11 22 October 2019
No network connection to Music Folder on Naim Uniti Star 6 22 October 2019
Roon Issues Today 2 22 October 2019
Multichannel playback via HDMI 5 22 October 2019
Mac Catalina upgrade Roon cannot access external Hard drive 18 22 October 2019
Roon no longer updating newly added albums without forcing Re-Scan after migrating to Nucleus + 4 22 October 2019
iOS app closing after 15 seconds 4 22 October 2019
Not able to select sampling settings 13 22 October 2019
Roon remote crashes after a few seconds on iOS 13 6 22 October 2019
Content showing as new when it shouldn't be 13 22 October 2019
Recent Dropouts Make Roon Unusable 10 22 October 2019
Kef LSX, no audio until restart Rock 17 22 October 2019
Qobuz Songs need long times to start 8 22 October 2019
Problems with track loading 2 22 October 2019
Basic Install hookup? How to get started? 11 22 October 2019
Discover-function on iOS/Performance issues iOS 10 22 October 2019