Support


Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff. Metadata Issues This is the place to talk about your metadata issues.
Topic Replies Activity
AirPlay broken with tvOS 13 on Apple TV

Hello, The Roon team is aware of an issue preventing AirPlay playback to Apple TV devices running tvOS 13. We discovered this issue during our QA testing process and the development team is investigating a fix. If you …

3 September 19, 2019
I'm having a problem with Roon -- where do I report it? 4 February 24, 2019
About the Support category 2 June 21, 2015
Chromecast frozen a few seconds into track - playing other tracks does not change display 19 September 21, 2019
Sharing 20K album library on NAS w Roon server between 2 homes 6 September 21, 2019
Internet radio is not updating the song playing 1 September 21, 2019
Database Inconsistency 1 September 21, 2019
Screen resolution 1 September 21, 2019
Problem with playback of Flac 96 khz 24 bit on Chromecast audio 7 September 21, 2019
iPhone 11 Pro - Roon app display tiny 28 September 21, 2019
Roon not working in portrait mode on iPad Pro 11 3 September 21, 2019
Roon stopping midway through a track 15 September 21, 2019
Wrong album info for Mahler n.1 - Mariss Jonsons 1 September 21, 2019
TIDAL Login Failed Message (Shows up once a day) 9 September 21, 2019
Pairing Roon with Naim NDX 2 8 September 21, 2019
Power Plug size for back of Nucleus 3 September 21, 2019
NUC Crash after ROCK Install 3 September 21, 2019
Bluesound Pulse Soundbar 2i 15 September 21, 2019
Kef LSX, no audio until restart Rock 8 September 21, 2019
Scratchy or static like noise 17 September 20, 2019
Roon Drops Ball Again 7 September 20, 2019
Multi-channel sound source does not play properly 8 September 20, 2019
No audio above 96k 23 September 20, 2019
Playlist Issues after Library Move 1 September 20, 2019
Songs take 30 seconds to play making me nuts! 14 September 20, 2019
"Tidal Media is loading slowly" + Windows 10 RoonAppliance.exe Error 12 September 20, 2019
Cannot enable Chromecast audio 3 September 20, 2019
Trouble playing 96kHz AIFFs on Metronome Technologies CD8S 8 September 20, 2019
Problem of Mac Mini Communcating with Roon Nucleus 13 September 20, 2019
Multiple Album Covers, One file set 3 September 20, 2019