Support


Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. Metadata Issues This is the place to talk about your metadata issues. FAQs (Deprecated) This section of Community is no longer in use, and is only visible to staff.
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Updated Moderation Policies in #Support :eyes:

Since Roon launched in 2015, we’ve done all of our support right here on the Community Site. Over the years, the community of Roon members has grown quite a bit, and our Support Team has expanded in parallel. We’re extr…

3 March 21, 2019
I'm having a problem with Roon -- where do I report it? 4 February 24, 2019
About the Support category 2 June 21, 2015
Roon app on mobile with Android 7.0 no longer starts since last update 22 May 23, 2019
Opera Lovers - adding librettos helps but 3 May 23, 2019
Tracks skipping in Roon 5 May 23, 2019
Slow performance since 1.6 33 May 23, 2019
Slow search + Chromecast/Airplay cannot be enabled 4 May 23, 2019
Roon not scanning external HDD and not seeing KEF LS50 Wireless 10 May 23, 2019
Can’t log into Tidal 2 May 23, 2019
Roon services not accepting my user name and password for tidal. Bad user name password pops up 2 May 23, 2019
RAATServer discovered 2 May 23, 2019
Crash. roon suddenly fails, mid-playback, to recognize bluesound devices 19 May 23, 2019
Kef LS50W - can't play hi-res above 96kHz 17 May 23, 2019
Loading Roon without any artwork 10 May 23, 2019
Roon can't find Bluesound devices on my wireless network (again) 26 May 23, 2019
Need holiday music excluded 5 May 22, 2019
ROON Nucleus to Ayre Codex 3 May 22, 2019
Lyrics not displayed 3 May 22, 2019
Tidal and Roon on MacOS flakiness 4 May 22, 2019
Roon doesn't sync with iTunes Library 8 May 22, 2019
iOS loses contact to Roon Core 4 May 22, 2019
Issue with mac mini audio reporting core audio 6 May 22, 2019
Roon search does not show results for multiple artists 11 May 22, 2019
Having trouble connecting to NAS network share 31 May 22, 2019
5-10 sec no sound during playback/roon RAAT Devialet D220 Pro 21 May 22, 2019
Roon connection to library /core 9 May 22, 2019
Squeezebox doesn't turn off when connected to roon server 7 May 22, 2019
Roon Player Stops Randomly 14 May 22, 2019
MQA will not work in Tidal/Roon combo 14 May 22, 2019