Support


Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. FAQs (Deprecated) <em>This section of Community is no longer in use, and is only visible to staff.</em> Metadata Issues This is the place to talk about your metadata issues.
I'm having a problem with Roon -- where do I report it? [Support] (2)
About the Support category [Support] (2)
Roon self pausing [Support] (6)
Visible indicator for quality [Support] (11)
Updated metadata from iTunes not updating in Roon [Support] (7)
Replacing SSD in Nucleus [Nucleus Support] (1)
EERO Mesh network multiple IP addresses [Support] (3)
Something wrong with my Roon [Support] (15)
Roon Suddenly Not Playing to AirPlay Device (Firmware 7.6.9) ( 2 3 ) [Support] (48)
Audio stops, but track is still playing [Support] (4)
Remote--see current track [Support] (3)
Fails to play any music then can't find playback devices [Support] (13)
Playback randomly stopping (pause actually) ( 2 ) [Support] (25)
Loading album and artists shows moving Roon icon indefinitely [Support] (18)
Roon Server suddenly stopped working reliably ~Wednesday December 16, 2018 ( 2 3 ) [Support] (46)
Need help getting roon working [Support] (5)
Windows error Fehler 0xc00007b ( 2 ) [Support] (28)
Importing the music library seems to be very slow [Support] (9)
Internet Radio Stations and Core change [Support] (7)
Roon stuck importing new music files [Support] (11)
[] parsing issue on Composition description (Mozart, Requiem K. 626) [Metadata Issues] (1)
Scrolling with the mouse wheel does not work correctly [Support] (19)
CCU Predictably Freezes After First Track; Requires Server Reboot [Support] (20)
Any way to put nucleus to sleep after X time of no activity? [Nucleus Support] (14)
Internet radio stops when network busy [Support] (3)
Tidal not updating albums [Support] (15)
Search throwing up extraneous material [Support] (7)
Tidal not accepting login [Support] (4)
Roon radio does not start on specific tracks in HDD [Support] (4)
How to adjust PC monitor with roon [Support] (5)