Support


Nucleus Support This category is for resolving issues related to Nucleus or Nucleus+ issues. FAQs (Deprecated) <em>This section of Community is no longer in use, and is only visible to staff.</em> Metadata Issues This is the place to talk about your metadata issues.
Updated Moderation Policies in #Support :eyes: [Support] (3)

Since Roon launched in 2015, we’ve done all of our support right here on the Community Site. Over the years, the community of Roon members has grown quite a bit, and our Support Team has expanded in parallel. We’re extr…

I'm having a problem with Roon -- where do I report it? [Support] (4)
About the Support category [Support] (2)
Away In A Manger [Metadata Issues] (3)
Airplay and not working [Support] (2)
Holy Metadata, please help! [Metadata Issues] (5)
Airplay 2 Broken [Support] (4)
Search does not work when Qobuz integration is enabled [Support] (3)
MQA authenticated incorrectly by Roon ( 2 ) [Support] (21)
DJ Music Identification [Metadata Issues] (3)
Furtwangler incorrect recording date [Metadata Issues] (4)
Roon will not accept my network share [Support] (10)
Remote always loses Core connection moving between WAP and router wifi range [Support] (3)
Synology Roon core displaying old NAS name [Support] (9)
Restore Backup not working with Antipodes DX2 [Support] (3)
Correct CD Singles Identification [Metadata Issues] (3)
iPad app keeps freezing [Support] (5)
Roon Auto Pausing [Support] (3)
Qobuz through Roon skipping and stopping ( 2 ) [Support] (34)
Roon server (with ROCK) can not be found with Roon apps, it did response ping but Web UI was not available. After reboot, it get back to work [Support] (1)
Running Linn Akurate with Roon app [Support] (5)
Roon Bridge Suspicious Process? [Support] (8)
Intermiitent jitter suddenly occurs [Support] (3)
Roon Server on ROCK NUC 7i Restarting constantly [Support] (4)
Slow Roon app since Qobuz service added [Support] (3)
Roon doesn't see either Ultrarendu or Metrum Acoustics Ambre on the network [Support] (3)
Error code -36 when trying to copy music to internal storage [Support] (9)
Qobuz only in FLAC via Roon whereas my Qobuz subscription is Hi-Res 24-bit/ up to 192 kHz [Support] (10)
Only some iTunes playlists are imported, and none of those have all tracks [Support] (5)
Sonos audio dropout issues [Support] (4)