Hey @H_Ng_c_Hi_u we’re sorry it took us a while to respond! Thanks for reaching out to us as soon as you encountered this issue.
We’d be happy to help, in the instance that this issue hasn’t been resolved just yet. But first, we’ll need some more information about your setup. Please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Thanks! 