We’re sorry that you’re having some issues with your Qobuz account. We’d be happy to jump in and help with this. It seems that you may have accidentally erased your setup information when you posted your support issue. Those details are essential to any support request.
So we can better assist you, please provide a brief description of your current setup using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Once we have this information we can help figure out what’s going on here. Thanks!