mjw
(Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)
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If you have a Nucleus+ you should store the media on this rather than the NAS. I’m looping in @support since this concerns potential data loss.
I suggest you hold fire until they respond.
In the meantime it would be really helpful if you described your setup in a little more details as set out this post:
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