Question about Roon? Having a problem? Start here.
The Roon Knowledge Base with its User Guide and FAQ sections is great places to find answers to common questions or issues.
Here are a few places to start:
If you’re still having a problem and need to contact Roon Support, see below.
If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the Support category.
When you start a thread in the Support category, Roon Support will need to know:
This could be “every time I start the app”, or “every time I click a certain button”,etc.
If you’re having a crash or an issue that happens sporadically, it’s helpful if you can let us know an approximate time for when it last happened.
It’s important that you include all relevant setup information so our team can get a clear understanding of the issue.
Your post should include:
Including these details in your first post helps us resolve your issues faster.
(Note:If you need help outside of the Support category, you can alert our staff by including @support.)
In many cases, screenshots of your audio settings or signal path may help us resolve your issues faster.
Screenshot instructions for OSX
Screenshot instructions for Windows
Once you’ve taken a screenshot, upload it to Community using the Upload button:
The Support category is different from other areas of the Roon Community Site, in that this is where Roon users report issues and get help from our Support Team. Unlike the rest of the community site, the Support category is not for discussion.
If you are having an issue that involves Roon not working as intended, we want to help.
General questions about how to use Roon, advice about setting up Roon, gear recommendations, etc belong in the main Roon category, and, moving forward, our support and moderation teams will be moving non-support topics to the appropriate category.
If you’re going to comment in a support thread, please make sure to follow these guidelines.
While friendly help is always welcome, the support and moderation teams will begin removing off-topic and unhelpful posts moving forward. This is to ensure that Roon members needing assistance always get help from our team in a timely and orderly manner.
Link to relevant Knowledge Base articles.
Link to similar threads that contain useful information.
Share personal experience that is relevant and useful.
Be mindful of new Roon users who may not know as much as others. Everyone has to start somewhere.
Off-topic, condescending, or sarcastic responses
Suggesting complicated workarounds, untested “hacks”, or database manipulation.
Offering advice on setups you’re unfamiliar with.
From the day we launched, members of the Roon community have been incredibly helpful to each other, sharing knowledge and helping others when issues arise. We’re routinely impressed by how knowledgeable and effective the Community is when helping each other resolve issues, and we hope to see this continue in the future.
Thanks everyone for all of your continued feedback and support!
For account-related questions that needs staff review, please notify our accounts team by flagging the newly created @accounts flag.
Common reasons to flag the accounts team will include questions such as payments, trial expirations, or account related banners that are visible in the Roon App. These topics will then be hidden by our moderation team.
This flag is not meant to be used for general support purposes, for those kinds of questions the proper flag will still remain as @support.