In order for Support to diagnose an issue, you really should follow their guidance and post details of your Roon and networking setup as requested here:
How To Get In Touch With Roon Support
If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category.
To help our team resolve your issue, please make sure to describe the issue, and describe your setup:
Describe The Issue
When you start a thread in the #support category, Roon Support will need to know:
What’s not working
How often the issue occurs
This could be “every time I start the app”, or “every time I click a certain b…
Thanks.