Problems with the operation of Auralic Aries, Vega G2 and LEO – Aries freezes and stops displaying the cover

[noris]

Hi @Piotr_Welc,

@Piotr_Welc

I attach a picture how it looks

It doesn’t look like your picture came through properly, can you please attach it as a screenshot?

@Piotr_Welc

Sometimes Aries stops playing a song for no reason, however I can see the progress of the song on my computer, that the song is playing in ROON.

Is there any pattern to the files that trigger this issue? For example does it only occur when switching between different sample rates?

What does your network setup look like, can you please provide some more details?

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

@Piotr_Welc

After upgrading to 7.3

What did you upgrade to 7.3 in this case, the firmware on your Aires? Before you made the upgrade to 7.3 everything was working properly and the firmware was the only aspect that changed here?