In which case, I suggest that you open a new support request here in the #support category of the forum. The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem.
In order for Roon’s support team to assist you better, please provide a brief description of your current setup and the nature of the issue using this link as a guide.
Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they have a clear understanding of how your devices are connected. Thanks.