I suggest that you resolve that issue first. There were some similar reports lately, you can use the forum search to find them and look how they got resolved – maybe this enables you to resolve your issue too. If not, please have a look at: How To Get In Touch With Roon Support and fill-out the template:
Roon Core Machine
<!-- Include your operating system and machine info (Model, CPU, RAM) -->Networking Gear & Setup Details
<!-- Your network gear (model of routers/switches) and if on WiFi/Ethernet -->Connected Audio Devices
<!-- Specify what devices you're using and their connection types, like USB/HDMI/Chromecast, etc.) -->Number of Tracks in Library
<!--Tell us how large your music library is, eg. "30,000 tracks" -->Description of Issue
<!--Tell us about the problem you're having in as much detail as possible. Screenshots are always appreciated! -->